My order is taking too long.

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Jul 19, 2005 | 11:09 AM

#31

xLaNcErEvOx

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From: Houston,TX

Thanks Gruppe-s, they just gave me a call and Tom personally took over for my refund and guaranteed I will receive it within 24-48 hours. Thanks and hopefully in the future we can do better business.

Jul 19, 2005 | 11:27 AM

#32

QAT-R

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From: ATX / Qatar

Glad to here it. Accidents do happen...

Now Cal needs to get back to ME about some parts

Jul 19, 2005 | 02:58 PM

#33

QuickEvo

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From: Virginia

Glad to hear it was handled appropriately.

Jul 19, 2005 | 03:05 PM

#34

Thegame

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From: Pittsburgh, PA

I'm surprised everyone is saying vivid is no good. I've dealt with them twice now and both times I have been very happy. Contacted me to see if everything went well, etc. Really, I think most of the vendors do a good job, but one in particular I've been having problems with a lot lately. It sucks because I have to use them to buy certain things Gruppe-s doesn't sell.

Jul 19, 2005 | 03:27 PM

#35

Gruppe-S

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From: Santa Ana, California

Hey guys,

Cal is sick and is gonna be out for this week so please send me a pm or email if you have any questions on your order. tom@gruppe-s.com

Thanks,
Tom

Jul 29, 2005 | 10:29 PM

#36

lil'evil_evo

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From: Vegas

Quote:

Originally Posted by FastHung

I'm sorry, but that's a bunch of BS. Typical response in this industry is to shift the blame to someone else. One of my best friends used to work at HKS and I know for a fact they don't normally drop-ship. Plus, i doubt you buy enough to order direct from HKS...

Don't mean to hi-jack, but I couldn't let this go by.

FYI though, the Type 1 black turbo timer is on backorder

what a worthless reply

Jul 29, 2005 | 10:47 PM

#37

kimmievo

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From: Redwood City, Ca.

Quote:

Originally Posted by Gruppe-S

Thanks for the support guys!

I want to reassure you guys that customer service is the first priority here and we try our very best to fulfill our customer’s needs. However, things do get miss sometimes with all the orders we process everyday and we do apologize for that. Please do not hesitate to call us if you have any questions regarding your order and we will do our best to help you with it.

Thanks,
Tom

Tom, Cal and the rest of the guys at Gruppe-S have been nothing but Awesome to deal with. From their customer service, to their free dyno days and bb-q's, that just goes to show how much they care for their patrons. I will swear by them up and down, and if I didn't have that much faith in them, I wouldn't have the gruppe-s sticker on my evo!

Last edited by kimmievo; Jul 29, 2005 at 10:50 PM.

Jul 29, 2005 | 10:52 PM

#38

xLaNcErEvOx

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From: Houston,TX

yea they are cool people, everything is settled now... I got a refund because I didnt wanna wait on HKS and I just bought a used one from ebay for a good price. Keep the good work up Gruppe-S!