A Bad Vendor Experience!!
Feb 28, 2006, 04:18 PM
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A Bad Vendor Experience!!
Hi, guys
I just want to share my bad experience with Gruppe-s, so that cases like this won't happen again with you guys in the future. Here goes my story. About a month ago, I called gruppe-s to place an order for following items; Tanabe downpipe, Helix HFC, Cusco LABs & Shorty Antenna. The sales representative, whom I spoke to, said everything was in stock, ready to be shipped and he was going to send me a confirmation email with shipping information next day. He even told me that I was lucky to get all the items, because those items were low in stock! Then, I waited for 3 days for the confirmation email that he promised me over the phone, still no response from him. So I called gruppe-s to find out what was going on and they told me that except for the HFC, everything else was backordered! At that point, I was really unpleasant with the sales rep's dishonesty about the availability of items and his customer services, so I just canceled the order with them. A week later, I called gruppe-s again to re-order the Helix HFC, since I really wanted to finish off my exhaust components. I received the HFC in about 2 weeks and the HFC was sent with good packaging and looked liked a good product. Guess what happened next??
I just received my credit card statement and found out that Gruppe-s has overcharged me $700 for the items that I canceled (the order) after finding out that items were backordered!!! How could a legitimate business do something like this? What if I didn't go over my credit card statement to match the numbers?
I just called Gruppe-s and they told me that they are going to refund me the money back, but it still bothers me a lot that these guys' business practices are so careless and deceptive. Please be super careful and take extra caution when you guys deal with Gruppe-s! Make sure you go over the credit card statement to match dollar amounts with actual invoices! Thank you for reading.
Sammy
p.s. I was offered a free test pipe or huge discount on next purchases at the cost of not going public with this story, but I decided to forgo the small economic benefit for the sake of this community. (Daniel! I am sorry to put you in a headache, but what you guys have done is simply and plainly wrong and I hope that gruppe-s can learn from this.)
I just want to share my bad experience with Gruppe-s, so that cases like this won't happen again with you guys in the future. Here goes my story. About a month ago, I called gruppe-s to place an order for following items; Tanabe downpipe, Helix HFC, Cusco LABs & Shorty Antenna. The sales representative, whom I spoke to, said everything was in stock, ready to be shipped and he was going to send me a confirmation email with shipping information next day. He even told me that I was lucky to get all the items, because those items were low in stock! Then, I waited for 3 days for the confirmation email that he promised me over the phone, still no response from him. So I called gruppe-s to find out what was going on and they told me that except for the HFC, everything else was backordered! At that point, I was really unpleasant with the sales rep's dishonesty about the availability of items and his customer services, so I just canceled the order with them. A week later, I called gruppe-s again to re-order the Helix HFC, since I really wanted to finish off my exhaust components. I received the HFC in about 2 weeks and the HFC was sent with good packaging and looked liked a good product. Guess what happened next??
I just received my credit card statement and found out that Gruppe-s has overcharged me $700 for the items that I canceled (the order) after finding out that items were backordered!!! How could a legitimate business do something like this? What if I didn't go over my credit card statement to match the numbers?
I just called Gruppe-s and they told me that they are going to refund me the money back, but it still bothers me a lot that these guys' business practices are so careless and deceptive. Please be super careful and take extra caution when you guys deal with Gruppe-s! Make sure you go over the credit card statement to match dollar amounts with actual invoices! Thank you for reading.
Sammy
p.s. I was offered a free test pipe or huge discount on next purchases at the cost of not going public with this story, but I decided to forgo the small economic benefit for the sake of this community. (Daniel! I am sorry to put you in a headache, but what you guys have done is simply and plainly wrong and I hope that gruppe-s can learn from this.)
Feb 28, 2006, 04:22 PM
#3
Sounds to me like they messed up, appolozied then went about fixing it in an honest way. Occasionally these things happen. What more could you ask for in the event that a mistake is made?
I appreciate you sharing your experience, but I think you are over reacting. My 2 cents.
I appreciate you sharing your experience, but I think you are over reacting. My 2 cents.
Feb 28, 2006, 04:23 PM
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dude they offered you a discount. They refunded the money back. Bro there were basically saying sorry. I understand that u have a right to say. BUT look at it logically, u ordered and was dissatisfied, ordered again and got the product but they added expenses accidentally, THEY took it off and offered some discount for their inconvience. Dude they said sorry and were admitting they were sorry. I would jus say that there even a better vendor now.
Feb 28, 2006, 04:24 PM
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You aren't the first!
I had similar problems with them after spending at least $2000 with them. Would never deal with them again! Trying to get ahold of them after the problem started was the worst and they weren't the only other vendor on here there is one other that has racing in the name and is named after pornographic video.
Feb 28, 2006, 04:24 PM
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Ive dealt with Gruppe-S before and had nothing but a great experience. Sorry to hear you had a bad one. Im sure every company can make mistakes and they even offered to make it better. I had bad experiences with certin companies before and they didnt even offer to make it better. IMHO...I wouldnt shut the door on Gruppe S just yet 
Feb 28, 2006, 04:28 PM
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ok, i think you're over reacting here buddy. working in the retail business all my life i know that sometimes mistakes are made. what counts is that they didn't even challenge you and are offering your money back promptly. The story would be different if they would have just blew you off and kept the 700 dollars. I bet something in their system reconized 2 orders for the pipes and was charged like that. i'm sure it wasn't intentional. Gruppe-s is a good company and you should really be careful what you post on here. There is a no vendor bashing police on here. I understand you, but you gotta look at it from their prospective: they made a mistake, doen'st mean they have horrible business practices. Sorry man, but people like you that just don't understand these things and jump to conclusions are the kind of people that make us (evo enthusiast, consumers) look bad! Be happy u got ur stuff and they're refunding you back 
Last edited by gotevo?; Feb 28, 2006 at 04:30 PM.
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Feb 28, 2006, 04:36 PM
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Maybe, you guyz are not reading my post carefully. They made two mistakes.
1. They told me that items were it stock when, in fact, they were not. I would not have placed my order in the first place if I had known that those items were backordered. 2. They still charged my credit card for the items that I specifically asked to cancel the order for. That's 2 big mistakes on one single transaction. I don't know how you guys evaluate a business experience, but this is definitely a bad business practice on my books.
1. They told me that items were it stock when, in fact, they were not. I would not have placed my order in the first place if I had known that those items were backordered. 2. They still charged my credit card for the items that I specifically asked to cancel the order for. That's 2 big mistakes on one single transaction. I don't know how you guys evaluate a business experience, but this is definitely a bad business practice on my books.
Feb 28, 2006, 04:39 PM
#9
Look, he has every right to express publicly what happened regardless of the hush up discounts group s tried to pend on him. I am sure he got nothing in writing for his discounts other than Daniel saying he will "hook a brutha up if you dont say nuthin." This is the quintessential essence of a con.
You see people that take peopels words for things end up getting screwed left and right. It is obvius to me that BIGFISH and EVOJUSTSU have never lived in rough neighborhoods for if they did they woudl have some sense of street smarts.
Now a legitimate business should NEVER handle a case like that. Overcharging peoples CC is fraudulent and is actually a crime. It is just like stealing peoples money and if you dont beleive me call up your local police department and ask them about it.
ROK EVO if I were you I would report it to the police if you havent received your money back plus interest. Then I would also write a letter and file a complaint to the BBB.
Businesses like group s will never stop there antics of fraud until they are stopped legitimately. I am sorry but I dont buy the excuse of"O I am sorry sir but we had no idea that this happened." BS! If you beleive that it is obvious you were definitely born yesterday.
I would take this to the furthest extent rokevo. Please keep me posted.
You see people that take peopels words for things end up getting screwed left and right. It is obvius to me that BIGFISH and EVOJUSTSU have never lived in rough neighborhoods for if they did they woudl have some sense of street smarts.
Now a legitimate business should NEVER handle a case like that. Overcharging peoples CC is fraudulent and is actually a crime. It is just like stealing peoples money and if you dont beleive me call up your local police department and ask them about it.
ROK EVO if I were you I would report it to the police if you havent received your money back plus interest. Then I would also write a letter and file a complaint to the BBB.
Businesses like group s will never stop there antics of fraud until they are stopped legitimately. I am sorry but I dont buy the excuse of"O I am sorry sir but we had no idea that this happened." BS! If you beleive that it is obvious you were definitely born yesterday.
I would take this to the furthest extent rokevo. Please keep me posted.
Feb 28, 2006, 04:50 PM
#10
Originally Posted by SKILMATIC
Look, he has every right to express publicly what happened regardless of the hush up discounts group s tried to pend on him. I am sure he got nothing in writing for his discounts other than Daniel saying he will "hook a brutha up if you dont say nuthin." This is the quintessential essence of a con.
You see people that take peopels words for things end up getting screwed left and right. It is obvius to me that BIGFISH and EVOJUSTSU have never lived in rough neighborhoods for if they did they woudl have some sense of street smarts.
Now a legitimate business should NEVER handle a case like that. Overcharging peoples CC is fraudulent and is actually a crime. It is just like stealing peoples money and if you dont beleive me call up your local police department and ask them about it.
ROK EVO if I were you I would report it to the police if you havent received your money back plus interest. Then I would also write a letter and file a complaint to the BBB.
Businesses like group s will never stop there antics of fraud until they are stopped legitimately. I am sorry but I dont buy the excuse of"O I am sorry sir but we had no idea that this happened." BS! If you beleive that it is obvious you were definitely born yesterday.
I would take this to the furthest extent rokevo. Please keep me posted.
You see people that take peopels words for things end up getting screwed left and right. It is obvius to me that BIGFISH and EVOJUSTSU have never lived in rough neighborhoods for if they did they woudl have some sense of street smarts.
Now a legitimate business should NEVER handle a case like that. Overcharging peoples CC is fraudulent and is actually a crime. It is just like stealing peoples money and if you dont beleive me call up your local police department and ask them about it.
ROK EVO if I were you I would report it to the police if you havent received your money back plus interest. Then I would also write a letter and file a complaint to the BBB.
Businesses like group s will never stop there antics of fraud until they are stopped legitimately. I am sorry but I dont buy the excuse of"O I am sorry sir but we had no idea that this happened." BS! If you beleive that it is obvious you were definitely born yesterday.
I would take this to the furthest extent rokevo. Please keep me posted.
Feb 28, 2006, 04:53 PM
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Originally Posted by SKILMATIC
Look, he has every right to express publicly what happened regardless of the hush up discounts group s tried to pend on him. I am sure he got nothing in writing for his discounts other than Daniel saying he will "hook a brutha up if you dont say nuthin." This is the quintessential essence of a con.
You see people that take peopels words for things end up getting screwed left and right. It is obvius to me that BIGFISH and EVOJUSTSU have never lived in rough neighborhoods for if they did they woudl have some sense of street smarts.
Now a legitimate business should NEVER handle a case like that. Overcharging peoples CC is fraudulent and is actually a crime. It is just like stealing peoples money and if you dont beleive me call up your local police department and ask them about it.
ROK EVO if I were you I would report it to the police if you havent received your money back plus interest. Then I would also write a letter and file a complaint to the BBB.
Businesses like group s will never stop there antics of fraud until they are stopped legitimately. I am sorry but I dont buy the excuse of"O I am sorry sir but we had no idea that this happened." BS! If you beleive that it is obvious you were definitely born yesterday.
I would take this to the furthest extent rokevo. Please keep me posted.
You see people that take peopels words for things end up getting screwed left and right. It is obvius to me that BIGFISH and EVOJUSTSU have never lived in rough neighborhoods for if they did they woudl have some sense of street smarts.
Now a legitimate business should NEVER handle a case like that. Overcharging peoples CC is fraudulent and is actually a crime. It is just like stealing peoples money and if you dont beleive me call up your local police department and ask them about it.
ROK EVO if I were you I would report it to the police if you havent received your money back plus interest. Then I would also write a letter and file a complaint to the BBB.
Businesses like group s will never stop there antics of fraud until they are stopped legitimately. I am sorry but I dont buy the excuse of"O I am sorry sir but we had no idea that this happened." BS! If you beleive that it is obvious you were definitely born yesterday.
I would take this to the furthest extent rokevo. Please keep me posted.
^^^
People like this that don't understand this ****. This aint the street buddy, it's a business. Mistakes are made all the time in a business, no matter if its retail or not. oh, btw it's a crime to overcharge when done on purpose with the intent of crime, Gruppe -s refunding his money without question is proof that it's not a crime and was not intentionaly executed. GROW UP Mr. streetsmarts and welcome to the business world. If i were gruppe-s i wouldn't have even offered him a discount. This is a very minor issue that is getting blown out the ball park by a couple pussies!!!!!!! seriously. drop this crap, it's childish! You even posting something like this shows ur smarts.... omg, i don't know if i should laugh or cry....can't decide...either you're really stupid (which i think is it) or you're hilariously sarcastic! 
Last edited by gotevo?; Feb 28, 2006 at 04:56 PM.
Feb 28, 2006, 04:56 PM
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Yeah, I understand your frustration but at least you caught it and they are doing what they can to resolve the situation. They are a huge vendor on many different forums...and are well respected for some hard to get parts. Hopefully things get straightened out and you continue doing business with them. Each Vendor has made mistakes whether you hear about them or not. Hell, any business has had some sort of issue, it's how they resolve it, this make them a good business or not. IMO Gruppe-S still holds a good name in my book. Me personally, I would have just told them to fix it and keep their freebie. Just hook me up on future parts with decent discounts.
Feb 28, 2006, 04:57 PM
#14
Originally Posted by SKILMATIC
No I am not. You must like getting nothing in writing. Not to mention did you know gullible is NOT in the disctionary?
Feb 28, 2006, 05:01 PM
#15
Originally Posted by gotevo?
^^^ People like this that don't understand this ****. This aint the street buddy, it's a business. Mistakes are made all the time in a business, no matter if its retail or not. oh, btw it's a crime to overcharge when done on purpose with the intent of crime, Gruppe -s refunding his money without question is proof that it's not a crime and was not intentionaly executed. GROW UP Mr. streetsmarts and welcome to the business world. If i were gruppe-s i wouldn't have even offered him a discount. This is a very minor issue that is getting blown out the ball park by a couple pussies!!!!!!! seriously. drop this crap, it's childish!
People like this that don't understand this ****. This aint the street buddy, it's a business. Mistakes are made all the time in a business, no matter if its retail or not. oh, btw it's a crime to overcharge when done on purpose with the intent of crime, Gruppe -s refunding his money without question is proof that it's not a crime and was not intentionaly executed. GROW UP Mr. streetsmarts and welcome to the business world. If i were gruppe-s i wouldn't have even offered him a discount. This is a very minor issue that is getting blown out the ball park by a couple pussies!!!!!!! seriously. drop this crap, it's childish!Next overcharging is overcharging regardless why it happened. Thats why a business better have theirsh!t together.
Moving on to the next point, I am glad their are people like you that expect crappy customer service because I feel comfy knowing that I can be a d!ck if I want to if I was going to do retail or some sort of a customer oriented job.
Maybe I am on the wrong side of the issue here. Lets just let everyone do what they want and if someone pissessomeone off then"hey its their problem they need to stop being a "pussie." Right?