I WILL NEVER EVER EVER BUY ANOTHER CAR EVER AGAIN
THE WARENTY THEY HAVE ISNT WORTH A POT TO **** IN OR A ****IN WINDOW TO THROW IT OUT OF

THEY CHARE ME 770 DOLLARS FOR SOMETHING THEY BROKE
A HOWLE 7 MOHT OS TAKIN MY CAR THERE AND COMPLAINING FOR NOTHING UNTILL THE PART THAT WAS BREAKING ****IN BREAKS THERN THEY CHARGE ME UP THE **** ***

THEY TELL ME LAST FRIDAY THEY WOULD KNOW IF THE CAR WILL BE UNDER WARRENTY ON MONDAY

THEN COMES MONDAY THEY TELL ME THE GUY WHO TAKES MY CAR APART ISNT WORKING COME BACK TUESDAY

THEN TUESDAY ARIVES THEY TELL ME THEY HAVE TO WAIT FOR A CALL FROM CLL BACK IN AN HOUR SO I GIVE THEM 2 HOURS I CALL BACK AND THER WAS NO CALL FROM CALL BACK WEDNSDAY

LOOK IT IS WEDNSDAY CALLS TELLS THEM THEY WONT COVER IT AND IT WILL COST ME 770 FOR THE PARTS AND SERVICE "WE WILL ORDER THE PARTS TODAY THEY WILL COME IN TOMORROW AND YOUR CAR WILL BE DONE TOMORROW (THURSDAY)"

THURSDAY ROLLS AROUND AND I CALL THEM L8ER ON INT HE DAY AROUND 3 ISH THE PARTS NEVER CAME TOLD ME TO CALL BACK FRIDAY THEY WILL DEFINETLY BE HERE

I CALL TODAY (FRIDAY) THE PARTS DONT COME IN.....THATS IT IM PISSED I CALL MAIN NUMBER AND ***** AT THEM THEY JUTS KEEP CHASIN ME AROUND IN A CIRCLE THE MOST POINTLESS 1 AND A HALF I HAVE EVER SPENT ON THE PHONE TO GET ABSOLUTLY NOWHERE

HE CALLS EM AND TELLS ME.......THE PARTS ARE IN!!!!!! (IM KINDA HAPPY EVEN THOUGH I HAVE TO PAY AND ALL) JUTS TO TELL ME........WELL WERE CLOSING UP SOON AND EVEN THOUGHY OURN[PYING US 400 DOLLARS OT DO IT FOR YOU IT STILL WONT BE DONE TILL MONDAY

SO THATS 2 WHOLE WEEKENDS WIHTOUT MY CAR .....THEY ANTICIPATED ON HAVING THE CAR FOR A WHILE AND YOU KWNO WHAT.......THEY DIDNT EVEN OFFER US A RENTAL CAR... AND EVEN AFTER WE ASKED STILL NO COURTESY CAR FOR US.............HOW DICK IS THAT

I LOVE THE EVO TO DEATH BUT ILL NEVER BUY IT JUTS BECAUSE IT IS MADE MY YOU KNWO WHAT I SAY **** YOU ILL HAVE THE LAST LAUGH ON SUNDAY WHEN THE PRESS COMES AND THERE IS A BIG PHAT ADVERTIZMENT ON HOW BAD THEY SUCK

YOU KNOW SOMEHTING ELSE I GOT OVER CHARGED ONT E CAR TOO TRIED TO SLAM SOME ADM (ADVANCED MARKUP VALUE) OF 3 G'S

WERE IS THE LITTLE FINGER TO MITSUBISHI ICON WHEN I NEED IT!!!!!!!!!!!!!!!!!!

 

ok

Dood....everybody has an experience with a dealer like that. You have a good right to be pissed, but fer real....it all has to do with what dealer you a) buy your car from b) take your car to for services

Everyone at some point in their life gets screwed over by a dealer, if it hasn't happened yet, then it will. If you don't like the service yer getting from a certain dealership, then take it to a different one. Don't blame all of Mitsubishi for the crappy service you got at one dealership.

Sorry to hear about yer issues dood.

Hooby

 

Yeah, I was about to type everything Hooby just did. Actually, I couldn't have said it any better.

 

agreed with hooby. I've had nothin but trouble free assistance from my Mitsu dealership. Lucky I guess.....but I will say they don't seem as service oriented as the big 3 american companies do. but this was probably the case of some jackass parts manager not knowing how to do his job and he spoiled the whole company for one customer...shame

 

Hey liquid-

Just wondering, which dealer in Jersey do u go to so i know not to go there. hehe seriously tho, can't u try to bring it to another dealership if you have problems with one? shouldn't any dealer help you with service, not just the one you bought the car from?

 

I didn't read the initial post (too many caps ) but I agree with Hooby, go somewhere else.

 

Join the (Burned by Mitsu.. Club) my dealer never faxed over the window sticker to my insurance so my insurance canceled my coverage!! I was driving without insurance for over a week because of my dealers f@#$ up....even after I told the dealer what happend they told me that they left the sticker in my car...B.S. They never did It took them almost a week to get the sticker faxed to the insurance..Ramsey Mitsubishi FUC#$D me big time.....I will never purchase another Mitsu or another car from the Ramsey Auto Group in New Jersey because of this....your not the only one...don't take it personally it seems Mitsu has no Idea what CONDITIONS OF CUSTOMER SATISFACTION ARE ALL ABOUT!! I could go into detail about my horror story but it would just take too long .... .....All i can say is "you are not alone.....

 

Exactly what part broke LiquidLancer?

 

Sorry to read about that. It's true what Hooby said, everyone at one point in their lives will get hosed by a dealership. Most hardcore DSM guys won't let a mitsu tech touch their cars. I would read over your warranty very carefully and see if your broken part should be covered. If it is then, you have a legal right to sue them.

Mike L.

P.S. what part got broken?

 

See you explain that a part broke.... WHAT PART? why did it break, cause if your clutch or so needed to be replaced cause you burned the hell out of it Not fault.... If you needed new shocks cause you drove off a 6 drop Not fault,..... I'm asssuming they have good reason for not warrenting the work..... If not you should go to another dealership explain the issue and have them issue a report to get you credited for the $700..... And don't type in all CAPS we understand that you are mad..... Call Mitsubishi directly ask for the warrenty department explain what happened (be honest) if you already did this, do it again,..... then tell us what they say

 

Seriously...listen...it's not Mitsubishi that funked you, it's Ramsey Auto Group.

When are people going to learn that it's individual dealers that screw you over. I see no reason in your post to say that Mitsu. as a corporation screwed you over....that was someone at the dealership that just screwed up, not some big-corporate-insurance-type guy. I'm sure Mitsubishi has EVERY idea of what customer satisfaction is all about.....it's Ramsey Auto Group that doesn't.

If you've gotten bad service from one dealer, just go to a different one that you've heard better things about. I ALWAYS research dealers before I buy from them for that specific reason. I checked out every Mitsu. dealer in the Twin Cities before I put a deposit down. I checked with people who had bought cars from every dealership to make sure they had gotten good service.

I've gotten to the point where I research almost everything I buy and where I buy it from.

Hooby

 

I couldn't agree more Hooby. I actually go too far and overresearch stuff, but thats just me. I already have an entire "scrap book" of posts printed out from the last 12 months of threads on this forum and the Lancer Register. Point is, place the blame where it belongs, on the Mitsu Dealership, not Mitsu themselves, and do your research before buying.

Mordeth

 

I got to go with the flow. Hobby is right... I got sooooooooooo screwed over my by dealership, but it was the dealership... I don't want to repeat what everyone has said many times already, but I got screwed, and I hold nothing against , but I would love to see my dealership burn .

 

A few months before my eclipse's warranty expired there was a problem with the clutch or something, I believe the throw out bearing broke. Well, I had some mods on my car, and most dealers don't repair cars that have mods on them because they say it voids the warranty. Well I went to the Mitsu dealer near my house, they were more than happy to fix the throw out bearing, which would have cost me a bunch because you'd have to drop the tranny and open it. They car was there for about 2 days and it's been fine ever since. Now I didn't have the same experience with my mom's Diamante. Its a 99, and 4 months after we bought it the car's audio system went bad. The CD changer worked but the it won't play tapes. So we took it to a dealer, dealer moaned and whined about it and finally after my mom yelled at their asses, they said ok, bring it in next week. We bring it in next week and they tell me that they have to order parts. Ok I come back next week, they gave her some sorry excuse about how the parts have been delayed. Now its been over 2 years and my mom's car's audio system hasn't been fixed.

 

I have a similar story but not quite as bad since they didn't make me pay anything. It all started the last weekend of my spring break when I finally found a car, the Lancer, and bought it. It was the only Oz on the lot and it had some scratches on it, so the salesman told me to bring it in the next day and they would fix them when they detailed it. So I said ok and I signed all the papers, which proved to be a big mistake. I came back the next day and the salesman barely even acknowledged my presence, but I ended up showing him and another salesman the scratches and they said the guy to do them wouldn't be in until tuesday(this was a saturday), and went and put the nail polish touch up paint on, which was a different color and turned into a bubble and started to chip. I told him I had to go back to school sunday and he said I could get it fixed up there, so I said ok, no big deal as long as it gets fixed. So I come up here to Tallahassee mitsubishi and they promptly tell me they won't do it, and I have to take it back home, to west palm mitsubishi. So now I'm a little frustrated because I'll have to wait three weeks to get the scratches fixed. Cut to three weeks later I bring my car home and I start the phone calls on a monday, finally on a thursday when I just ask to speak to a salesman and don't say anything about getting the scrathes fixed they talk to me and tell me to bring it in, so I did and I told them about this one big thing on the spoiler, which is kind of hard to describe but the paint looked like burnt melted cheese, and some other little scrathes on the trunk, and he says no problem it will be fixed by five, come five he says he'll have to get a brand new spoiler put on and I'll have to wait until friday, so I say no big deal and hey great a new spoiler. I come back friday and the spoiler is on, but none of the other scratches are fixed and I tell the guy and he says oh we haven't done that yet besides we have to repaint the spoiler(something they never did), and he tells me to come back in an hour or so, so I come back not done the receptionist tells me the guy is gone for the day which was horse**** since as we were leaving I saw him giving some guys the keys to a montero so he could test drive it. Well this basically happens for a couple more days in which nothing gets done, and many phone calls ensued, including one where the guy even tryies to tell me that I didn't buy the car like this. Finally I tell them I have to go back to school and I need my car back and they say oh, we have to repaint the trunk, and I'll have it back tuesday morning, which is the day I had to leave I call in the morning still not done, I call a couple more times until finally at around six o' clock the car is done and I pick it up, and finally the scratches are gone. I get in my car and find it has white dust all over it, the air conditioner is on max and on 4, and that my gear shifter knob is turned sideways, I also think I was missing ten dollars but I'm not sure about that. I think nice detail job they did on it but I need my car and I drive off, on my way home I stop by my friends house to complain to him how long it took, when while noticing how the spoiler looks a little off color, he notices two more scratches this time on the rear panel of the passenger side, they had tried to cover them up with touch up paint but they were still scratches, this was the last straw I needed some alcohol and therefore missed all my classes the next day. I also found that there was yellow paint on one of the wheels, not tire but wheele.

This may not seem like much, since they are only scratches but it's the principal of the fact, I don't care about the scratches that much myself, but it was obvious they were giving me the runaround. Some other things they did: The salesman told me that the car was all-wheel drive. I guess I should have done more research on this car before I went in and drove it. I figured it was pretty much the same as the evolution but just dummied down a bit so when he said it was all wheel drive I believed it. The fact that it was all wheel drive was one of the reasons why I bought this car instead of the ser v-spec. He also told me that he would give me the the full extended warranty, but when we stepped into the finance office the guy said we were paying for it, and when we asked the salesman he said "I already did all the paperwork" it was at this point that he had us, we had already signed.

Well it may not be the best of stories but I had to tell someone about it, and also I need to say: " Don't ever buy a car from West Palm Mitsubishi. "