So why don't you let your customers know at the time a order is placed that you don't stock the product and that it will be shipped from manufactorer. This will give them the option to terminate the order and get it elswhere! So basically you are selling products that you personally don't have a clue what the quality is! another slow boy racing in the making if you ask me!

 

How, exactly, is this MAP's fault?

As a general rule, if you modify something, ANYTHING, you void the warranty. That's true of your car, aftermarket parts, and most every form of consumer good. Would you expect the dealer you bought your car from to warranty it after you've heavily modified the engine and Mitsu said they wouldn't cover it? You're expecting your dealer (MAP) to fix something the manufacturer won't.

Regardless, you've made your point. Bumping every negative post regarding MAP won't be tolerated.

 

First of all, the staff at MAPerformance would like to apologize for the frustration you're experiencing with this whole ordeal. With that said, as West Side Billy points out, the manifold's warranty is not something we came up with, something we handle, or had any part of. Ultimately, we do not determine any manufacturer's warranty policy. As a performance shop, we sometimes can take for granted the understanding that modifying a part, or a car, ETC might cause conflict with manufacturer policies and if you feel that was not adequately conveyed to you, I sincerely apologize and encourage you, as Dan did, to reach out to us so we can attempt to make this right in your mind.

We re-sell ERL, and every other brand as a convenience to our customers, so that they can get most if not all of the items they would like in one place. Personally, I do see where ERL is coming from regarding denying the warranty because the manifold has been modified. If you had purchased a MAP Part that failed, in the same situation though, we probably would take care of it, just to stand behind our product and to protect the integrity of our name. It seems ERL has taken a different approach and as I have mentioned, there is nothing I can really do to dictate THEIR policy. We handle warranty's on our products, and if there is a manufacturers warranty on something else, it's taken up with them.

Basically, what you are asking us to do, is to send you another manifold at our expense? Under a warranty that we didn't create, on a product that we saw a minimal profit on?

I'd be glad to offer you a discount towards a future order, to offset the charge for welding, but really, I feel that, that is going above and beyond.

 

ERL did not turn the warranty down they just was trying to follow protocol .You have to understand my position I contacted Maperformance and they told me to contact ERL so I did i spoke with shawn. Shawn told me that I would have to go through map to get the warranty covered. When I told map they took it as if ERL had no right to send me back to them. I am just the consumer who was trying to get a product replaced and naturally so considering I paid almost 600.00 for the manifold. Therefore as a consumer ERL is right, to them I am a third party and needed map to call them since payment was made to them and they would have taken a look at what was going on . I also needed to provide him with the issue ticket that map generated on the product. Map sells the product and they should as erl state issue a request for warranty coverage. ERL said that this is better this way so that they are not getting 1000 calls a day without knowing which reseller sold their product. considering they have many resellers selling their stuff all over the world and I agree. I don't want them to replace it at this point but vendor review allow us an opportunity to relate our total experience. In fact before I buy a product from a vendor I always read the reviews first to know what I am dealing with. It bothers me and its also confusing to ERL that they got go defensive about the proper way this should have been handled. I have already purchased a new manifold and it wasn't from map you can believe that. You guys can buy from whom ever you like but I will never purchase anything ever from them this way we all stay happy.

 

I got your point sorry for the bumps. But I didn't modify the manifold. When I purchased the manifold it has an option on Map website for the split collar option and it plainly states that if you don't choose this option then welding is necessary this leads one to believe that welding it is okay. So I didn't choose the option. When the manifold came I took it to a professional welding shop and had a flange welded onto it. This should not have caused the warranty to be an issue. This was just and excuse to point the blame at the consumer. I am very surprised at map reaction considering I have delt with them for years. But like I posted above just make sure when you purchase that you know all that is needed to know about warranty if an issue arise thats all.

 

Keltalon, again, I cannot adequately express to you my understand for your frustration, I absolutely do. That being said, we offer modified turbos, built engines, manifolds, fuel solutions...literally just about everything under the sun for modifying cars. Are you suggesting that one would infer from that information that the products we supply would not interfere with manufacturers warranties, even of the cars themselves? I constantly modify cars, components, parts with the knowledge that my actions overtly take ownership of the repercussions of those modifications. That's honestly the nature of what we do as gear heads take risks, make power or go home. I am sorry that you experienced a failure as a result, but I don't necessarily think that our advertisement of a product for sale forces liability on us should something not go as planned.

Ultimately, if you had worked with us for years, you would have known our historic, well documented and much appreciated tendency towards customer appreciation. Had you not cursed out an employee and the owner himself, we might likely be having a different conversation, but that's not what happened. Everyone has a right to be frustrated and angry, but not at the expense of another person's right to enjoy their work environment.

Thanks for your past business. I wish you the best of luck in all of your endeavors and I hope your replacement manifold works out well for you. At this point, I will not be responding further.

 

Sounds like they were being really helpful actually. They gave you news you probably didnt want to hear, but it was the truth, warranty for that product is out of their hands.



That is why there is no warranty. Because ERL doesnt honor the warranty after you modified it I dont see how you can blame the reseller, MAP. What more could you have possibly wanted out of contacting the reseller after the MANUFACTURER told you sorry no warranty? I dont know if I necesarrily agree with ERL not honoring your warranty but they themselves told you no warranty because you modified it. Your complaints should be directed at ERL not MAP.

Bottom line, MAP went above and beyond to help your situation and all you did was drag there name in the mud for trying to help you. G/L with your build but remember, Kharma can be a B!tch.

 

great guys the package that we ordered from here italy arrived in just 2 days.
thanks again for everything

 

Man all this hate on MAP because of a part not even made by map all I can say I bought a turbo from them and to this day the guys at map have been nothing but awesome to me and helped me fix a problem that had nothin to do with there product but still worked with me always fast to response and no matter what the question it's always answered and professionally I plan on going through map on my future bulids thanks again guys keep up the great work

 

Thanks for the kind words everyone! Anytime I can help, let me know!

Nate

 

Thanks for all the great deals MAP! I'll be sending my military info soon so I can get military discount from you as well. I also have a quick question. Just installed your guy's headstuds item number MAP EVO-HS. Do you guys recommend re torquing them after running them for a set mileage or time? I originally torqued them to ARP specs and did 71ft lbs with the ARP lube, thanks.

 

Thanks for the kind words, again!

As for installation of our Chromoly Headstuds:

Torque Specs

Installed with torque plate: 95 ft/lb
Installed without torque plate: 85 ft/lb

Installation Notes

We recommend installing these studs into the block dry (no oil or moly lube on the block side) and hand tighten with an allen wrench. Use the provided moly lube on the nut side of the stud and follow the OEM torque sequence until you reach a final torque of 85 ft/lbs.

NOW if you are running our Ultimate Duty Headstuds:

Torque Specs

Installed with torque plate: 105 ft/lb
Installed without torque plate: 95 ft/lb



If you torqued to 71 ft lbs, I would say you are light and you should take off the valve cover and re-sequence to your applicable spec above.

Thanks again for choosing MAP!

Nate

 

Another Happy International Customer ! took only 3 days to get here to receive Swift mach sport springs for Evo MR

The Price is the Best i've seen on the internet!

I Ordered my Evo Parts from various Online Retailers & Maperformance Got the best Customer Service hands down! and now that i've dealed with MAP i'll be sticking with them for future references to reach my 450whp goal

Totally reccomended to all Evo & non Evo owners

 

No complains here. Great service and fast delivery. Though there was a slight mix up in one of my order, it was corrected in a timely manner .

 

Thanks so much for the kind words, everyone! Enjoy your parts and let me know if there is ever anything else I can do to help!

Nate