So I have a few issues with my car and since cbrd is close to my house I'd like to take my car there to have them look at it but..... I can NEVER get ahold of them. I call, email, and leave voicemail and nothing. I diL their number then dial 101 for their performance division or 100 for sales and never get an answer. I'd say I've called atleast 40 times and put of that have spoken to someone 0 tines. Anyway is this norm or am I doing something wrong. I've heard good things but i don't want to make the drive unless I speak to someone.. Any help would
be great. Thanks

 

What's wrong with your car now Dave? I'd say give Chris at GV Autosports a call if you are looking for other alterntives.

 

I have taken my business other places because of their effing answering machine, seriously. Whoever posts here from CBRD (caleb or chad?) is really cool and I'm not trying to bash them. I read CBRD's threads and I think they're a great shop but damn, answer the god damned phone at least once a week!

/rant

 

edit: too much complaining i almost have to hand in my man card.

in a nutshell: dave, don't waste your time and energy. take it somewhere to get fixed.

if it is mechanical, i know a guy but if it's tuning you're probably better off sticking with a tuner.

 

yeh my friend had trouble contacting them as well.

 

did you leave us a message?

I dont have anything here from a Dave in the past few weeks, with the holidays,

and no PM.... can you give me your number and I'll call you tomorrow

cb

 

I just responded to a PM from Chad. Like I said above, I think they're a great shop. So I'll be giving them a call soon about a few of their products. Even though they were hard to reach in the past I would still buy their products and services.

Thanks for the PM Chad.

 

Not trying to be a nut hugger at all...but I called them 3 times about different items and had to leave voicemails everytime. All 3 calls were returned within 24 hours with all the answers I needed by Chad. Take it for what it's worth.

 

u'd prolly have better luck if u PM'd him on here, unless his box is full. u live pretty close the shop though y not stop in and talk to him in person.

 

By no means am I bashing CBRD but I have had similar issues in the past. It is a good thing that Chad and Caleb frequent the forums but the customer service aspect could definitely use a facelift. I can imagine they are inundated with inquiries and work at the shop but if customer service were increased tenfold I would venture to say that their market share would increase exponentially. Too many customers seem to seek other options due to customer service, or the lack thereof.

 

We got some good feedback via PM....

it seems the biggest issue is this,

someone calls, they hang up, without leaving a detailed message.. which is what it instructs you to do when you reach our extensions... with a small staff, we are constantly out of our offices whether it be for dyno time, having alignments done, installations, on the other line, etc... plus as our clients that visit us will tell you... EVERYONE that comes to CBRD gets A LOT of our time personally and we dont cut conversations off with them to pick up the phone since we are typically covering the basis of their builds..

regardless,

if you do call, please leave your name, a detailed message and a good number and time to reach you and we will do so

I appreciate the feedback!

cheers

Chad b
president
cbrd llc

 

Chad responded to me immediately over PM and he's always pleasant to deal with. I understand the shop has to make business decisions based on many factors and potential benefits. I also understand it's not as simple as hiring a hot receptionist and installing helpdesk software on a workstation next to the phone.

What I plan on doing (not saying everyone else should, but I like CBRD and I think they're a great community asset) is just changing my primary means of communication with them to PM on this site.

Thanks for the quick responses Chad!

 

did someone say a hot receptionist? LOL!

cb

no worries!

 

cant go wrong with hot receptionists!

+1 for PM'ing them on here and leaving messages, had similar experience before contacting them that way, but they will call/pm you back and you will get great service when they do

 

That's a great excuse, Chad, but how does that account for your attitude via email about leaving a message when the outdated, outgoing message failed to provide that instruction?

Also, how is it possible to flake out on 2 attempts to schedule a tuning appointment after asking me twice what my schedule looked like for the next weeks?

I can attach emails if necessary.....