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warranty / arbitration / mediation is it worth it?

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Old Jul 25, 2007 | 08:09 AM
  #1  
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warranty / arbitration / mediation is it worth it?

i know everone's gettin tired of these warranty related threads. i have been searching and looking for information..... my ix started the deathwhine at about 37k, and i was denied warranty because i have an intake and exhaust on the car and now i find out my warranty was completely voided. i'm considering disputing this because its illogical that an intake and exhaust can cause the transfer case and/or rear diff to go bad.... as i look thru the threads i see where some people have won their case with mediation while others come up short. i've read the laws and all that so i undersatnd what it says... so i know for a fact that i'm being treated unfairly by Mitsubishi (Coconut Creek Mitsubishi to be exact) and that my warranty was basically unlawfully voided.

I dont blame the dealership on a whole, i know the decision was made by the regional rep John Hackwards (or somethng like that). i just find it odd that mitsubishi puts this decision in the hand of individual reps that have different opions. Some agree that i should be covered by warranty while others believe that if the car is modified it shouldnt be covered. Why isnt there a set policy on this. Depending on where u are and who the rep is for that area is what determines whether u get warranty coverage or not. In Mass and other areas their reps seem to understand the concept of whether or not an aftermarket part caused the problem, where as in South Florida the automatic thing to do is void the customers warranty.

So much for being the best backed cars in the world and i guess thats thats for customer satisfaction.

My questions
Has anybody in the South FL area gotten repairs done under warranty with modifications?
If so, what did u get done, at what dealership, and what mods did u have at the time?

Same questions for anyone else any where?

Also if you dont mind sending me proof of the warranty repair, pm me for my fax number?

I just want to be able to prove that we're not being trated fairly.... thanx
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Old Jul 25, 2007 | 08:23 AM
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I have also spoken to some service managers as well as techinician who also seem to have different views on this issue but i choose not to disclose their names so i dont get anybody in trouble.

If you happen to be A mitsubishi employee that doesnt mind me using your information if i go to arbitration then please let us know by posting your thoughts on this issue..... or if you'd like to keep your info private pm (but remember unless u say otherwise i would use this information in my arbitration case if needed)
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Old Jul 25, 2007 | 08:27 AM
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you warranty is not completely voided... that's illegal.. this can never HAPPEN.

the only thing they could do is continue to deny claims forever due to something you have done.

lets say your radio died... they can't deny you based on an intake and exhaust.

I wouldn't bother to going to arbitration... it is logical that adding power to your car put stress on the drive train causing those parts to fail sooner.

Last edited by theblue; Jul 25, 2007 at 08:29 AM.
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Old Jul 25, 2007 | 08:31 AM
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Originally Posted by theblue
you warranty is not completely voided... that's illegal.. this can never HAPPEN.

the only thing they could do is continue to deny claims forever due to something you have done.

lets say your radio died... they can't deny you based on an intake and exhaust.

I wouldn't bother to going to arbitration... it is logical that adding power to your car put stress on the drive train causing those parts to fail sooner.
i had this checked out yesterday by a mitsubishi dealership and they told me "I hate to be the bearer of bad news, but as of July 3rd, your warranty has been voided all for an exhaust, intake, and cable grounding wires.. " so unless i misunderstand that then fine.... but for now my issue is trying to decide whether its woth it to go to arbitration or not
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Old Jul 25, 2007 | 09:02 AM
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haha why didnt you take off the intake and exhaust and swap the stocker back on... i dont understand, people know mitsu is notorious for this stuff but yet people still chance it...i just dont get it!
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Old Jul 25, 2007 | 09:08 AM
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Originally Posted by EVOL2003
haha why didnt you take off the intake and exhaust and swap the stocker back on... i dont understand, people know mitsu is notorious for this stuff but yet people still chance it...i just dont get it!
thruth be told i never had any issues with them before so i didnt know this was how they operate..... i had an 03 evo that they had to replace the transfer case twice the diffrence is that was bone stock so i guess thats the difference.... u r right tho, but i thought i was dealing with fair people. i would have just put the stock back if i knew it was such a big deal to them..... but they do all my service so they alreay know the car pretty well.
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Old Jul 25, 2007 | 11:30 AM
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i think every sporty type car with mods is gonna face this....my 05 spec v had I/E and the MAF went out and they did not wanna fix it till it was back to stock....but they didnt void my warranty...sorry for the haha man its not funny it sucks....i say tell them your gonna take em to arbitration and c what happens from there...but for sure put the car back to stock so they cant say it was not stock. i bet they didnt take pics of it right? make um prove it imo
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Old Jul 25, 2007 | 02:12 PM
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www.sema.org
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Old Jul 25, 2007 | 02:26 PM
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Originally Posted by musicbox
already hav that info.... mitsubishi is tough most people dont know this but as the customer u have to make your case in arbitration... mitsubishi doesnt (their case is the fact that your warranty is void)
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Old Jul 25, 2007 | 02:31 PM
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Originally Posted by bandilero
i had this checked out yesterday by a mitsubishi dealership and they told me "I hate to be the bearer of bad news, but as of July 3rd, your warranty has been voided all for an exhaust, intake, and cable grounding wires.. " so unless i misunderstand that then fine.... but for now my issue is trying to decide whether its woth it to go to arbitration or not
then they lied by not telling the whole truth. use my example of the radio. If your stock radio dies they can't say you're not covered because of an exhaust. They'll be sure to agree that it would be covered so obviously you still have a warranty... All I can think is that they are saying (but not saying) that your drivetrain warranty will be denied be defult... this is something you can fight if you wish but in most cases they'll win. Now suspension for you might be grey area. If you have a strut fail it's going to be harder for them to claim the exhaust did that one just beacuse you have more power.

also be familiar with:
VEHICLE WARRANTIES & THE USE OF AFTERMARKET PARTS: The affect of performance and aftermarket parts on automobile manufacturer's consumer warranties is a subject of great misunderstanding. The simplest and clearest explanation, popularly derived from the Magnuson-Moss Warranty Act (US Federal Trade Commission 1975), is as follows: a manufacturer cannot deny a customer�s warranty claim because his/her vehicle contains aftermarket parts unless the manufacturer can prove that the aftermarket part directly caused the failure that initiated the warranty claim.

On July 4, 1975 the Magnuson-Moss Act, enacted by Congress six months earlier, went into effect. It is part of the official United States Code and can be found at 15 U.S.C. 2301 et. seq. Section 2302(c) specifically addresses the issue that most people reading this page are concerned with. In pertinent part it states:

"No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name. . . . 15 U.S.C. 2302(c)."

The aforementioned Act text is found in the section addressing "Tie-In" Sales Provisions. Tie-in sales provisions force the purchasers of warranted products to buy items or service from a particular company for use with the warranted product in order to be eligible to receive a remedy under the warranty. This practice is prohibited.

The following are examples of prohibited tie-in sales provisions.

- In order to keep your new Acme vehicle warranty in effect, you must purchase and use genuine Acme brand oil filters and other maintenance parts.
- Failure to have scheduled maintenance performed, at your expense, by an authorized Acme dealership repair center voids this warranty.

Additionally, Congress supplemented the Act in 1977 when it interpreted the Magnuson-Moss act. This interpretation appears at 16 C.F.R. 700.10 section 102(c) and states, in pertinent part:

"No warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts for non-warranty service and maintenance. For example, provisions such as, 'This warranty is void if service is performed by anyone other than an authorized "ABC" dealer and all replacement parts must be genuine "ABC" parts,' and the like, are prohibited where the service or parts are not covered by the warranty. These provisions violate the Act in two ways. First, they violate the section 102 (c) ban against tying arrangements. Second, such provisions are deceptive under section 110 of the Act, because a warrantor cannot, as a matter of law, avoid liability under a written warranty where a defect is unrelated to the use by a consumer of "unauthorized" articles or service. This does not preclude a warrantor from expressly excluding liability for defects or damage caused by such "unauthorized" articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused."

The aforementioned text is generally understood to mean that, although a manufacturer cannot attach its warranty to a tie-in sales provision, it is not required to warrant the use of replacement parts, repairs, or maintenance inappropriate for its products. The following is an example of a permissible manufacturer warranty provision that addresses this issue.

- While necessary maintenance or repairs on your Acme can be performed by any qualified automobile repair shop, we recommend that you use only authorized Acme dealers as they are best qualified to work on Acme products. Improper or incorrectly performed maintenance or repair work can void your car's warranty.

So what does this all mean for the owners of modified cars? It means that, (for example) according to the law, if you install a tubular sway bar kit on your car and the turbo blows, the manufacturer cannot deny you warranty coverage on the turbo simply because your car contains aftermarket parts. (There's no way that sway bar kit caused your turbo to blow). But, if you increase your car's engine torque by (for example) 30% and subsequently burn out the clutch (which was not designed for that kind of load), the manufacturer probably can deny your warranty claim on the clutch. And that's only fair.

While the examples above may seem to make the situation clear, there are many gray areas that defy easy interpretation. What (for example) if you've lowered your car and later the ball joints give out? Did the lowering cause this failure? Or would it have happened anyway, even if you had not lowered the car?

Additionally, what the law says and what your local dealerships practice may be two different things. Some dealerships won�t touch a car that's been modded, period. Others will gladly do modifications for you right at the dealership.
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Old Jul 25, 2007 | 03:05 PM
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i know everyone's probably tired of going over these isues over and over but i do appreciate all the info i'm gettin..... please keep it coming.....
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Old Jul 25, 2007 | 03:13 PM
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good luck on the fight.. i smile every oil change i get a free filter courtesy of mitsu and and mitsu employee who hates the car maker he works for..

did try another dealer.. im sure you did, but i didnt see you say anything.
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Old Jul 25, 2007 | 03:24 PM
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Originally Posted by dafarmer69
good luck on the fight.. i smile every oil change i get a free filter courtesy of mitsu and and mitsu employee who hates the car maker he works for..

did try another dealer.. im sure you did, but i didnt see you say anything.
all the dealers in the area said the same thing... it would be up to the regional rep... so if he declined the warranty at one place he'd decline at the next so i'm stuck there
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Old Jul 25, 2007 | 04:22 PM
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sucks, thats why if there is ever a time i need to got to the dealer, i dont think there will, but the dealer i do get parts from and is mod friendly is almost 2 hours from me.. out of my district..

one thing you could also bring up is upgrades sold by the dealer from buscher or york mitsubishi..

thats all i got.
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Old Jul 26, 2007 | 08:07 AM
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Originally Posted by bandilero
already hav that info.... mitsubishi is tough most people dont know this but as the customer u have to make your case in arbitration... mitsubishi doesnt (their case is the fact that your warranty is void)
Right, and SEMA said they can't help you?
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