I am writing this letter as a response to your attempt to void my warranty claim on the rear set of Brembo brake calipers on my 2003 Mitsubishi Lancer Evolution. I will begin by explaining the entire situation in full starting with my claim, and ending with my correspondence with Mr. See, the head of the service department for Coconut Creek Mitsubishi.

I am a student at the University of Florida in Gainesville, and I only return home to Coral Springs for holidays and summer vacation. Last summer I made a warranty claim for two items on my car; my rear wing on which the clear coat had begun to peel away, and also for my rear brake calipers which were having the same problem. I made the claim with a young man named Jason, who is no longer employed by Coconut Creek Mitsubishi. When I made the claim, he assured me that even though the parts would not arrive until after I had breached my warranty, there would be no problem and the parts would be installed free of charge. From the very beginning I was told that these parts would take a long time to arrive. The carbon fiber wings had been on backorder for a while and just at Coconut Creek there were a number of people ahead of me for the warranty replacement. And as for the calipers, after checking with Jason before I left for Gainesville, he informed me that Mitsubishi had put a hold on replacing the calipers while they looked into a solution such as repowdercoating them so that the problem would not repeat itself. I was told that whenever my parts arrived, I would be notified by phone call or mail.

Fast forward to December of last year. After being involved in an accident in Gainesville, I drove home during winter break and dropped my car off at the King Collision Center. My wing had finally arrived and was painted and installed while my car was being repaired at the body shop. There had still not been any resolution at this time for the brake calipers, and so I returned to Gainesville for my Spring semester. At this time, it had been nearly 6 months and 9-10k miles since I made my warranty claim. So now after another 6 months of waiting and not being contacted with any new information about my brakes, I returned home to go talk to Jason, only to find that he no longer works at this dealership. I spoke to one of the other service reps who couldn’t even find any record of my claim in his computer. No wonder nobody has contacted me about the situation if it’s not even in the computer. I was then directed to Mike See’s office who was able to pull up the complete record of my car and found that I had indeed made the claim and no action had been taken. He informed me that he would have to speak with the Regional Mitsubishi Representative, for whatever reason, and then get back to me. Mike never did call me back, so the next week I went to visit him and he told me that you had rejected my claim, and so now here we are.

Your response after my initial visit to Mike was that I had waited too long and that my warranty was too far past being expired for the claim to be upheld. First, I challenge you to show me where there is any documentation that shows how much time I have to get my warranty work done, especially when it is not my fault that it took so long. I read my entire warranty manual and so did Mike, with neither of us being able to find any documentation on this subject. Like I said, after six months I still did not even have an answer on how long it would take for the parts to arrive, and since then I have not once been contacted by the dealership, except to inform me that I would soon be due for a 60k mile service. You also said that throughout the entire process I had the opportunity to get the work done at the Mitsubishi dealership in Gainesville. That is actually a Ford dealership with Ford mechanics, and I have heard a number of horror stories from fellow Evolution owners on the workmanship and treatment of our vehicles that they have experienced. Aside from that, I was also showing loyalty to the Mitsubishi dealership that has done a good deal of work on my car in the past without any problems. Why am I to assume that the dealership where I made the claim will not be honoring my warranty and instead attempt to make the claim at a dealership that I have never been to?

I hope that after reading this letter, you will better understand my situation and realize that you do indeed owe me a set of rear brake calipers. I have had great experiences with Coconut Creek Mitsubishi in all of my dealings with them up until now, and even still Mike See has been very helpful and respectful throughout this entire situation. He informed me that he is not at liberty to give out your phone number, and that filing a claim with Mitsubishi will just come back to him in which case he will contact you again. Instead I have written this letter to express my view and inform you that I do not agree with your decision, and request that my warranty claim be upheld. In my opinion both Coconut Creek Mitsubishi and the Mitsubishi Motors Corporation are at fault, and I should not be penalized for your mistakes.