i'm pretty surprised that Jeff would do that. he's usually really nice about rework and mods. i had my brakes and rotors replaced out of warranty.
either way good luck with the fight and keep us posted

 

That wasn't my experience with Jeff or JP. Both fed me lines of BS to cover the sloppy work done on my car.

This isn't just my subject opinion, the mistakes made in service were verified by other shops.

 

Perhaps it's time for a dealership review thread.

 

What a joke Mitsubishi and they're dealerships are.

This almost sounds like the run around they tried giving me when the engine in my GTS went. I fought tooth and nail to the point I kept showing up at head offices doors in Mississauga to b!tch at them.

 

I swear you are the only one who has had good service at EM.
They like you or something.

 

I lost count of how many times I've had to bring my car back to have things done over because it wasn't done right the first time. I've even had parts missing off my car that they forgot to put back and tried to cover up by saying they weren't there when I brought the car in.

 

He bought his even for a good price + plus got awesome trade in from them.

 

lolz what can i day? when you're good you're good

 

Agreed. I have one going on another message board.

 

I think we can all agree it shouldn't be that way though. Service quality shouldn't depend on if they 'like' you. The amount of negative feedback on EM speaks for itself.

 

I found out that Markham Mitsu is owned by the same person that ownes Dixie so maybe you will have better luck there as well. I also found out that they have the exact same exhaust that got be blacklisted hanging on their wall in Markham!! I have an Ultimate Racing exhaust and apparently they used to sell them at Markham Mitsu. I called UR and talked to them and they confirmed.

WTF???

 

I am partial to Dixie because of the service advisor. I dealt with him when he was at Mid-Toronto, and he's never d!cked me around.

Here is another odd observation. There was a cold air intake that EM had on display when I bought my car. Thankfully I passed on it. I am glad I did, looking back, given my experience later on with EM, and what was said in this thread. Jeff and co. probably would have installed it (incorrectly), and then flagged my car for having it!

 

I think we can start to close the book on the bashing. At the end of the day, there isnt more that can be done or said. What is done is done. Mitsubishi Service in the GTA has suffered in the past 3 years. This has been the number 2 reason why at least 6 Dealerships in the GTA area have closed in this time period. More and more Mitsubishi owners are choosing to take their cars elsewhere which is sad. I have spent a great deal of time helping dealerships but they are inherently unstable due to very frequent management and front line staff changes. The stunning statistic is for most dealers, if you ask how long the service person has been at that location they will likely answer less than 6 months. Another stunning fact would be that if you have asked them how long they have been with Mitsubishi. The answer will likely be less than a year.

Every year I sent a letter to Mitsubishi in Canada but in recent years even the staff at Corporate in Canada has changed and I dont have a good connection anymore. I have made recommendations that there needs to be more front line training, an aftermarket program, and at least one flagship corporate owned dealership.

That said, this seems to only be a problem in the GTA. In other regions across Canada, the service at Mitsubishi dealerships seem to be more stable with higher customer satisifaction rates. Very high in Alberta and very high in Quebec with the surveys I have conducted.

I have a meeting with Mitsubishi Japan in the Summer so I will keep everyone in the loop with how that goes. I am hopeful that positive changes are in the works to improve the situation in the GTA. That said, I will say that there are some dealerships that are making efforts to improve things. I dont think dealerships should be totally punished for past behavior. New management and staff can yield positive changes. And I think people shouldn't totally close the door on visiting their Mitsubishi dealerships.

 

Fair enough, but for those dealers that are NOT making an effort, I hope you are not advocating we continue to give them business. If that is your stance, I don't agree.

This thread is not about avoiding ALL dealer service. It is about a specific dealer, and from looking at their website, the problem staff are still there. Also, I'm not the only one that has had a problem with them, so it is not just my experiences conveyed here.

Finally, I wish I could have been able to find negative feedback on the web about EM at the time I bought my car, as I wouldn't have given them my business. That business would have gone to another dealer, with good service.

 

I have had service at Erin Mills. When they opened. The service I received was good. Then when they made changes to their stance on aftermarket parts and changed staff, I choose to take my car elsewhere. I personally went to a place where I felt comfortable because for me its a people business. On the flip side it is everyone's personal choice which dealership they feel comfortable taking their car. Second, there is a tech that works there that I have nothing but good things to say about. Ultimately, the stance of the dealership was anti modification and I had no reason to visit the dealership.

Getting to the point you raised. If a dealership reaches out and says, we have a problem and we want to do better. Then to me that is a step in the right direction. I am not saying "stop everything, XYZ dealership is now good because they did ........ " .

It takes time and it takes feedback from multiple people to start a trend. The one example I love to bring up is Maple, because they were mod friendly, and involved the customer in a positive way and give you options. And everyone that went there more or less had a very positive experience. I think there was something to be learned from that dealership but now they are gone. What troubles me is that I found out last year that 1 or 2 more dealerships in the GTA will be losing. So the ones that remain will be all we have for service. And to me that makes me sad.