I've ordered a total of 2000$ worth of parts from maperformance.

Adam promised: 3 days after we recieve payment we ship out, 100%, even backorder parts will be here in that time no problemo, we got connections.

After I paid, it took them 3 days to collect the money from Western Union (instant money transfer service). Then they began to get the parts we discussed. 17 days later my package shipped out on a week long journey to Europe.

When everything arrived here, it was all good except the Walbro was missing. No biggie.

Well a few weeks later I'm here writing this story as I'm still unable to get a reply from Adam@Maperformance who usually replies on AIM with a "Let me check on that" and doesn't reply anymore that day.

Thanks a lot for the piece of $#!T customer service.

I must also add something: before I sent them the money, they worked with me on everything, on prices, were very responsive. As soon as I sent the money, customer service stopped right there.

Also I haven't recieved a buyer feedback from them either, even though I gave them a positive feedback because I thought they'd be willing to work stuff out.

Never again maperformance.
Peace

 

Ouch, I havn't heard many complaints about Adam@MAPperformace.

 

I sort of have to echo the basic statement, with my one experience they were great pre-sale. Once they got the money and gave me a tracking number it was dead silence when I had followup questions.

 

wow its rare to hear anything bad about them. Ive dealt with them a few times and never had any trouble.

Hope everything gets worked out.

 

+1 I've never had any issues. I know he deals with parts in that shop...and prob works on his fair share of cars too. It's getting into spring for those guys now, and the track is becoming a priority I imagine. Cut them some slack. He got you all your parts except a walbro to Europe! He had to deal with customs and all that. I think you came out on top so...

 

Taken care of. Thnx Adam.

 

delete

 

Whoa whoa whoa. I have yet to get any aim's from you. I am at the shop over 12 hours a day. I respond to every email I get, every pm I get, and every aim I get. You have to understand that if your sending aim's after hours I might not get them as it switches to my laptop which is at home and the wireless goes on and off.

This is the last message I have received from you per my AIM logs:

Friday, March 27, 2009
ritmolocoinc (7:43:03 PM): hey
ritmolocoinc went idle at 8:26:39 PM

I usually turn my aim off around 7:00 when we close. By the time I responded it was 10:00p.m. my time. You have to understand that we are quite a few hours behind you so we are not always around during your day.

I apologize if you feel we didn't take care of you, or anyone in this post for that matter after your purchase. I am on EvoM before work (Just like now) and after work till pretty late in the night. If you guys need anything just make sure you shoot me a pm if its after hours, or during hours shoot me a call.

I have been in this industry for over 7 years and strive to keep costumer service at 100%. One negative feedback like this makes me feel like I'm not doing my job, I have done for so long.

I do feel like you relied on AIM being your only source of contact to me which I don't recommend. You also have 2 other employee's aims which I believe they leave theirs on all the time. One being the owner, I believe the other is the tracking AIM. Just for further reference email is always the best method of contact for us here at MAPerformance. We have our emails up all day, and after hours it is forwarded to our phones which we reply no matter what we are doing!

Toxin - Please contact me via pm, or post back if you have any concerns.


Thank you again, and I apologize.

-Adam Brunson

 

Rectified

 

You have pm!

 

If email is the best way to contact you, why am I STILL waiting for a response about the Perrin shield? I spoke to Bill through AIM whom advised me to personally email him my inquiry that day and I did. He promised to have an answer for me the very next morning when he got into work. I still have not heard anything.

Nonetheless, I'm turned off and have no desire to pursue it further. Save your PM space for someone else.

-E

 

Nothing but good things to say about MAPerformance; sometimes people get their panties all in a bunch if they don't have their parts immediately. My car has been down about a month waiting for parts to arrive, sometimes these parts suppliers are at the mercy of the manufacturers. Every time I have dealt w/ Adam he has been prompt and has blown other shop's prices out of the water; sometimes the best thing to do is call the shop up and talk to the person directly. Most parts that I have ordered have been delivered within a week and they have let me know if somethings will be delayed. I'm still waiting on my rods to show up, but no sweat since they let me know I would have to wait for the next batch to arrive. Have faith that they will make it right, they are a stand up place

 

id ALSO like to say that MAPerformance is nothing but good to me. EVERYONE has to wait on shipping and back order parts. its part of the game. they are very reasonable with their price and customer service. I will continue to uetilize them

 

I've always had good pre- and post-sale experiences with MAP. Sorry to hear some people are, but I'm sure they will make it right. Adam, Bill, and the rest of the MAP crew are stand-up dudes.

 

Responded.