anyone else ever have problems with these guys? my first order with them was great, but now, mid april i ordered about 50 dollars of parts from them, i initially received the first confirmation email, and now for 4 months have not heard anything from them, i have emailed them 10+ times, called 10+ times, everytime i call, i either get voicemail, hold for 1 hour, once i got ahold of him, and told him my story, and he said let me put u on hold, and that was it, 1.5 hours on hold, idk what to do? just forget it and never order from them, or keep trying? i just want my parts.....

Weird. I usually have great luck with mitsuparts.net. Have you talked to Russel? He is on here and you can PM him or when you call, ask for Russel in the Mitsu parts dept.

Last I heard they were down on employees and were upgrading.

https://www.evolutionm.net/forums/mi...customers.html



I placed an order over a month ago. Order still pending. But 4 months is awhile.

Really? In the last month, I have had two customers order timing belt kits and one received it within a week and the other should be here Friday, within a week of the order.

Oh yeah I remember when getting the tbelt kit from here too, came in less than a week. And received other misc hardware quick too.

Current order is for misc bolts and whatnot. Not sure what the OP ordered?

Russell is the man. PM him. I know they are super understaffed and getting behind a little. 4 months is a long time.

I too have been having issues with them.

I've been told by several people just to call him directly for better service...

Out of all the stuff I've purchased from them I've never had an issue. Most I ever waited for my parts was like a week or so.

hm, i guess ill just keep calling and calling, i did get a hold of a guy from the parts department said my order was coming up and put me on hold wiht no avail.......maybe ill look for russ on here and send him a pm as well

Same thing here..I ordered some things and cant recieve it, I keep calling them but they always put me on hold..i emailed them twice and still no reply...all they did was send me the invoice saying what i purchased and the order number...I will give them a few more days if not i want my money back because This is NOT the way to do business at all!

Can never get returns on pm's from Russell but there is a 50% chance he will be able to get ahold of over the phone.

still in same boat, will try to call again today..

I've asked several questions in their forum and never received any answers. Their website is a complete disaster and you can find the same parts listed in different places for different prices. I have ordered twice and gotten what I ordered in a decent amount of time though.