I have nothing but good things to say about TRE also... I'll say Ted B hit the nail on the head though.

 

All i have to say is i have been dealing with Jon for quite some time now. Just about the last 4 years and there have only been a handfull of times when parts arrived a little late and only once that parts were on backorder. For the most part the ones who said just be patient as much as you can and leave him alone when it comes to the phone calls and emailing him over and over again. Emailing him is prolly the best way to get a hold of him. Jon was out of the shop about a week or two ago for a whole week on a business ordeal. But anyways, this is what i tell my customers "Quality takes time" and FTW: "Quality takes time....................Off your 1/4 Mile pass that is." So just hang in there and you will get your tranny back. And you will be happy with his work. Have faith in him.. Hes not the type of guy to take anything from anyone and he does honest business. If he didnt his lack of communication with his customers would prolly run him down and out of business.

 

What is a new 6 spd, $4500 retail? The trannies and parts are on backorder for the 6 spds. Its a rough thing when an EVO is a guys only car and he breaks it and has no wheels to get around with. I've known Jon for 16 years. Does my trannies. He is overworked. And its hard to get good help. Sort of like a good surgeon. He can't just stick anyone in there and expect them to replace himself. Its really hard to get anything done when every person that calls wants to talk to Jon. He is trying. And there are multple employees working.
Glad to see some positive posts of satisfied customers of TRE. And all of the criticism will be taken seriously by Jon. He is one of the few who really cares about the products he puts out there.

 

he just did hire someone.

 

when i went there on tuesday, i saw him working on a 6 speed (i think it was yours since it seemed he was in a rush to fix it). he delayed doing work to my tranny (the pin holding the shift fork to the rail broke) because he said he had the 6 speed to finish up. he was pissed on how long the parts where taking to get to him.
jon has 2 people helping him build trannys. one was on vacation for the last 2 weeks, and the other had a family emergency and i think took some time off this week. he just told me to come by sunday since he will be working all day sunday.
I never have communication or customer service issues with jon. the tranny was supposed to be done sat. but when i came home and checked my email, he send me an email saying it wont be ready sat and explained why. i am sure if he was inconsiderate, he would have forgotten all about me, and i would have drove 2.5hrs for nothing.

 

You got an email. Why couldn't I? I dont mind knowing the transmission isnt ready. Because then I wouldnt be on my toes waiting every single day and thinking today I might finally get my car back.

Yah a watched pot never boils I suppose but all I wanted was a little email with a little number =\

 

Search for my posts on TRE, I've had nothing but great experiences with him.

 

Just like you wouldn't rush a quality builder rebuilding your engine, it isn't wise to rush a quality builder rebuilding your tranny. I understand it can be hard waiting for your tranny, but sometimes it is hard for one man to keep track of all his customers and their questions at the same time. I've spoken to Jon before and he seems like a good guy. Be patient and you will eventually get your TRE spec tranny. When my tranny goes out I'll be going with TRE for a rebuild ...

 

I am sure he will contact you. If you have ever watched him build a tranny you would be amazed. He works his *** of and I am sure he is doing everything he can to get your tranny to.

 

Its not about rushing jon to get his tranny back... really i think its all about the customer service. And honestly its hard to find nowadays. Just because everyone "a lot" of people nick pick shops for the cheapest prices..and they dont want to put out crap work or sh1tty products but on the other hand they have to be really reasonable on prices/work to keep the doors open. And when it comes down to it. Good help/experienced help is hard to find in the automotive industry. Back to the customer service part: I am sure he would wait another two weeks or a month if he had to, he just want to know that hes being taken care of as soon as he can be and that jon is doing his best. And i know jon is. And on the other hand being told his tranny has shipped and it hasnt. Well lets just say thats just wrong. If he was told that and it is not true then someone owe's him an apology. But quality does take time and jon will take care of you. you will get what you paid for.

I have recently discovered a customer service issue... "AL" going on 14 days for a e-flash...and still waiting.. I was told 2 different times that it will be done. And the last time i was told it would be done before this weekend... Well its now Sunday. No flash.. No PM, No call, No email replied... Im honestly getting kinda pissed. Almost to the point i want a refund.
But we will see what happens in the next day or two.

 

im waiting on a tracking number. not for him to finish the tranny

Pride

 

Ok...no offense to people that are racers or in some sort of competition events, but when I am told 2 weeks, I expect to have it back in no more than 3...I could care less if someone needs an "emergency" transmission job or whatever. First come-first serve. Do you all have ANY idea what would happen if you started doing that to your OWN clients? (whatever type of business you're in).

Imagine going to McDonald's to order a burger, and there is some guy 3 people behind you in line; the server taking your order looks back, recognizes his "buddy" and allows him to cut in fron of you (which is what I think might have happened here)...I doubt there is ANYONE that would say..."sure, go ahead and cut in front of me".

At the same time, if my assumption is NOT what actually happened then the shop in question should be professional enough to call their customer and explain EVERYTHING, including presenting options for resolution. Ask ANYONE that is in business and they will tell you the same, customer service is what gets you repeat business.

I had similar dealings with Tirerack (and guess who is NOT going to be supplying tires for my 4 cars!!!...) so I know how it feels. I imagine that EVERYONE has felt frustrated with vendors at one point or another and I had a MUCH smaller issue with WORKS a while back, and Jamie handled the situation as well as I have EVER seen in my professional experience (not just on EvoM). THAT, my friends, creates a LOYAL customer base that can keep you above and beyond EVERYONE else as a vendor.

Sorry for venting like this...

Ok, gotta go cuddle my MR now, cause I'm upset

 

You send your tranny to Shep, and later AMS breaks their tranny right before an event... you can bet your *** AMS will get their tranny before you will regardless of what you are told! I'm not trying to speak for Shep or any one else... that's just the race industry standard. From Indy to your local race shop. If you don't like the race industry standard (as it's been since four wheels rolled on a strip/track), find another hobby. TRE/Shep, or anyone else doing race prep for Evo trannys are doing just that, providing a service to a select group of competitors. If you send parts to a shop who caters to the race crowd, what else who one expect? The only difference is in the old days, people were not selfish ******, and would suggest their work be put aside to help the race teams.

If people want "repairs", they have the $tealership, and local transmission companies who can "fix" your failed tranny. However, if you want something more, grab your credit car, ship your tranny off, and rent a car, cause if you send your parts to most of the "big names" in the Evo kingdom, you are sending parts to a race shop.

To be clear, this response is directed at no particular individual... but everyone who has forgotten who they are sending parts to.

 

every case is different, i have had a shep tranny and a tre tranny in my car, jon at tre treated me with more respect then i have ever received from anyone i have delt business with, to put it this way i had a shep tranny in it first, now a tre, and i will never have anything but a tre tranny i any dsm i ever own. i have been in there shop 1/2 dozen times, its a mad house in there. never anyone sitting around, always busy with phones ringing, pesty customers coming in (ME) and whatever else. shipping issues happen, dont instantly focus blame on TRE, trust in jon, his work, and how he runs his business, he's always about putting his product first. Just have faith and be patient, i now its hard i went through it with shep and with tre(but not as long, but like i send every case is different).

 

...uh-huh...you're only stating a fact, which doesn't diminish the fact that its still a bunch of BS. I can GUARANTEE you that these shops would make ZERO profit (and ultimately go out of business) if they depended on "race-team" work 100% of the time. Believe me...the profit margin is MUCH higher when dealing with individuals vs. a professional team.

And please don't try and diminish Kevin's "quest" here...not everyone owns 4 cars, not everyone has a bank account that they can just pull money out of anytime they want. For some of us, being without a car for 3 months is a huge deal and from what I understand (please correct me if I am wrong) Kevin just wanted a COURTESY call/answer...nothing more. It seems to me that he would have "taken" all of this if he had received the tracking number or if the "problems" faced were presented to him. I dont think that's too much to ask.

At the same time, you are correct...this IS how the game is played but if we just rollover and take it, then change will never happen. Whether it's a "race-shop" or a "$tealership", it's my money on the line and I dont like being jerked around; again...COMMON courtesy...it's called customer service and some Vendors should become re-aquainted with it.