Whose fault is it???
i understand what youre trying to say steve but you know when you bring a problem like this to the forum and say shop a b etc. some people want to know the shop especially to avoid it if their bad business
Yeah, but you have to understand what approach Steve is trying to use. Yes the car had problems and it went boom. No shop can say that they have never had issues with customer’s cars before. Anything from a stupid bolt missing, to adding a zip tie are all things that can make something minimal go bad instantly. It’s up to the shop to fix their errors as everyone who works in a shop is human and can make mistakes. This may be just a small misunderstanding, small fix or something since Steve doesn’t know exactly what’s going on with the vehicle, from how he explains it, and its never good to spread he said/ she said because that’s never accurate. SOOOoooo I’m guessing he posted this thread for opinions and my opinion is that the tuner did not know what he was doing or lost concentration, or W/E may be, but the tuner is to blame. If the tuner has tuned many cars with about the same power out put and this went bad, then okay, maybe he over looked something, or there was something wrong with the car, but if this is his first attempt in tuning at this level, he should have made the customer aware of his lack of knowledge and made the customer decide. Like David Buschur preaches, it’s not how perfect a company is when doing things to cars, it’s how they operate when something goes wrong is what counts! So with all that said, Steve can't really say; for example, "The car was at LilRico's Hut hut hogo shop when it blew up" making people avoid the shop because once again the facts aren't concrete and we have to allow the "hut hut" shop to deal with the problem and fix it.
Yeah, but you have to understand what approach Steve is trying to use. Yes the car had problems and it went boom. No shop can say that they have never had issues with customer’s cars before. Anything from a stupid bolt missing, to adding a zip tie are all things that can make something minimal go bad instantly. It’s up to the shop to fix their errors as everyone who works in a shop is human and can make mistakes. This may be just a small misunderstanding, small fix or something since Steve doesn’t know exactly what’s going on with the vehicle, from how he explains it, and its never good to spread he said/ she said because that’s never accurate. SOOOoooo I’m guessing he posted this thread for opinions and my opinion is that the tuner did not know what he was doing or lost concentration, or W/E may be, but the tuner is to blame. If the tuner has tuned many cars with about the same power out put and this went bad, then okay, maybe he over looked something, or there was something wrong with the car, but if this is his first attempt in tuning at this level, he should have made the customer aware of his lack of knowledge and made the customer decide. Like David Buschur preaches, it’s not how perfect a company is when doing things to cars, it’s how they operate when something goes wrong is what counts! So with all that said, Steve can't really say; for example, "The car was at LilRico's Hut hut hogo shop when it blew up" making people avoid the shop because once again the facts aren't concrete and we have to allow the "hut hut" shop to deal with the problem and fix it.
We just went 9.5 on our civic and the tranny blew on the 2nd pass. The tranny in question was a brand new type R tranny bought from the dealer for 2k, then sent over to Liberty and another 6k was invested. 8k later and it lasted 1 pass. Guess what? No warranty. the car is making over 900whp and when you make power, parts break. Yes they took care of us to an extent but what could we do, cry about it??? No, because parts break.
Now back on topic, The shop in this situation seems to be doing the right thing, or at least partially. I dont know and honestly havent really checked up on it. I heavent heard anything though so i assume they're making good on it to a point where the customer is satisfied, wherever that is. if the customer feels hes not treated fairly, I'm sure he will come in here and comment. Until then, there is no reason to avoid this place. They're a good shop and I have never heard of anything else negative come from them. BUT this should just go to show you, that **** does happen and sometimes you never hear about it. AMS would be a great example, I'm not claiming anything bad has ever happened there, but with over 1000 evos tuned there by now, maybe a mistake was made once, who knows. but if it was, we never heard about it because I'm sure they took care of it. AMS seems to have excellent customer service from what I've seen and heard and is run by a group of excellent guys. BUT they are still human beings and human error is a very real thing. If your perfect 99% of the time, then in my book, your the best there is...
Like all disclaimers, they work....TO A POINT. When "negligence" comes into play you can throw that waiver out the window.
For example:
When you go gokarting they make you sign a waiver in case you get injured or die. Under normal circumstances this will hold true.
BUT and this is a HUUUUUGE but. If the facility (place that operates the business) does something grossly negligent (doesn't clean up fluid off the floor, too many people on the track at the same time, renting out an unsafe kart) then the facility becomes liable for all damages.
And yes the kicker is what is presumed negligent and that would be up to the court of law.
ANY GOOD SHOP will ask the customer this question before tuning.
"Did you add anything else to your car since the last time we saw it? Any changes?"
Now this would be the time for the customer to say what changes have been made. If this question was asked and the customer omitted to tell the shop of the change, then I believe that the customer is at fault.
If the shop NEVER ASKED THE QUESTION, then they ASSUMED the car was in the same configuration as before and COULD BE LIABLE.
For example:
When you go gokarting they make you sign a waiver in case you get injured or die. Under normal circumstances this will hold true.
BUT and this is a HUUUUUGE but. If the facility (place that operates the business) does something grossly negligent (doesn't clean up fluid off the floor, too many people on the track at the same time, renting out an unsafe kart) then the facility becomes liable for all damages.
And yes the kicker is what is presumed negligent and that would be up to the court of law.
ANY GOOD SHOP will ask the customer this question before tuning.
"Did you add anything else to your car since the last time we saw it? Any changes?"
Now this would be the time for the customer to say what changes have been made. If this question was asked and the customer omitted to tell the shop of the change, then I believe that the customer is at fault.
If the shop NEVER ASKED THE QUESTION, then they ASSUMED the car was in the same configuration as before and COULD BE LIABLE.
I was contacted by the tuner about this today. It appears as though there is a lot more to the story than what has been posted here.
I don't know who is leaving out a lot of the information but based on what I was told the story here isn't even remotely close to what actually took place and happened.
IF the story WOULD have happened exactly like Steve wrote it in his first post then I would stand by what I said, "tuners fault".
Based on the other side of the story I got, it was not the tuners fault and ended up being a malfunction of something else. It is also being taken care of by the shop that had the car.........
Internet drama sucks and that is what this topic appears to have been started for at this point.
I don't know who is leaving out a lot of the information but based on what I was told the story here isn't even remotely close to what actually took place and happened.
IF the story WOULD have happened exactly like Steve wrote it in his first post then I would stand by what I said, "tuners fault".
Based on the other side of the story I got, it was not the tuners fault and ended up being a malfunction of something else. It is also being taken care of by the shop that had the car.........
Internet drama sucks and that is what this topic appears to have been started for at this point.
I was contacted by the tuner about this today. It appears as though there is a lot more to the story than what has been posted here.
I don't know who is leaving out a lot of the information but based on what I was told the story here isn't even remotely close to what actually took place and happened.
IF the story WOULD have happened exactly like Steve wrote it in his first post then I would stand by what I said, "tuners fault".
Based on the other side of the story I got, it was not the tuners fault and ended up being a malfunction of something else. It is also being taken care of by the shop that had the car.........
Internet drama sucks and that is what this topic appears to have been started for at this point.
I don't know who is leaving out a lot of the information but based on what I was told the story here isn't even remotely close to what actually took place and happened.
IF the story WOULD have happened exactly like Steve wrote it in his first post then I would stand by what I said, "tuners fault".
Based on the other side of the story I got, it was not the tuners fault and ended up being a malfunction of something else. It is also being taken care of by the shop that had the car.........
Internet drama sucks and that is what this topic appears to have been started for at this point.
I was contacted by the tuner about this today. It appears as though there is a lot more to the story than what has been posted here.
I don't know who is leaving out a lot of the information but based on what I was told the story here isn't even remotely close to what actually took place and happened.
IF the story WOULD have happened exactly like Steve wrote it in his first post then I would stand by what I said, "tuners fault".
Based on the other side of the story I got, it was not the tuners fault and ended up being a malfunction of something else. It is also being taken care of by the shop that had the car.........
Internet drama sucks and that is what this topic appears to have been started for at this point.
I don't know who is leaving out a lot of the information but based on what I was told the story here isn't even remotely close to what actually took place and happened.
IF the story WOULD have happened exactly like Steve wrote it in his first post then I would stand by what I said, "tuners fault".
Based on the other side of the story I got, it was not the tuners fault and ended up being a malfunction of something else. It is also being taken care of by the shop that had the car.........
Internet drama sucks and that is what this topic appears to have been started for at this point.
I did not make this thread to start drama, I made this thread to get some general opinions about what I was told. I dont leave information out. I posted exactly what I was told. And its not from an unreliable source. IDK what has happened since I made this thread, BUT what I posted is what originally happened.
OK I just spoke to the owner of the shop who tuned this car and got the rest of the story because there was a few things missing. Not alot, but a few things. I'm not gonna go into it, but long story short, they are good guys and they are taking care of it. It wasnt a tune issue but something did malfunction and the shop that tuned the car is STILL taking care of it. So case closed, lets move on.
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Joined: Jul 2008
Posts: 61
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From: NY...from Tokyo, Japan
I did not make this thread to start drama, I made this thread to get some general opinions about what I was told. I dont leave information out. I posted exactly what I was told. And its not from an unreliable source. IDK what has happened since I made this thread, BUT what I posted is what originally happened.
When I saw this post, we locals all knew what you were trying to accomplish.
The tuner is at fault. The engine detonated and the plug was burnt off. That plug works in the EVO9 very well. The tuner was not doing his job and the engine detonated and burnt off a plug. I don't care if there was a candle wick in there, it is the tuners job to monitor WTF he is being paid to do and obviously who ever the guy tuning the car was, was NOT doing his job.
I mean shouldn't it be standard procedure to look over a car like that before you strap it to a dyno and start tuning...pull and check the plugs...look over the wires. Check the fluids etc.???
I don't tune but just to protect my own *** and limit the cars that I blow up...I would think you would.