1. It is a bit silly to fret over something that was delayed for a few days.

that said,

2. I feel sorry for the buyer...he was told by Lancershop it was in stock and the shipping date was confirmed. I feel Lancershop is at fault and should take back the item for no fee.

3. LancerShop customer service is to blame not LancerShop. They recently outsourced this segment to another company. The people do not know anything regarding the parts they are selling or even about cars. (from a negative experience I had with the company last summer)

4. Again, do a bit of homework before you purchase from any vendor, including EvoM vendors. If you searched for Lancershop, you can see a couple of threads within the last year regarding these types of customer service problems. Part of the blame also resides with the buyer. If I was in the buyer situation and knew about Lancershop's problems within last year, I might have weighted my options and thought about taking the chance.

5. Finally, I'm sure you can find some Brazilian in NYC that's more the happy to carry it with him/her back home to Brazil...EvoM is global.

good luck

 

MAN I NEVER CURSE ON EVOM...... BUT YOU MY FRIEND! YOU ARE A A@@H@@E. Did you not read the thread. Did you not understand why he needed the parts by a specific time. I had a bad experience with LANCERSHOP. After reading this and several other threads I will never give them my hard earned money again!

 

i woulld be pissed i made agp turbo give my my money back for being a day late so i went for a drive and got the part in stock at vivid racing. so if someone says a delivery date it should be met.

 

i had the same problem with them...before you order have the shippin department call YOU and tell you that yes its in stock,not just the person on the phone..i order like $300 of parts and the shipped a gauge pod late like a week,and i paid the extra..so threw off my whole plan of getting the stuff installed in one day...but hey this stuff happens...make a complaint and they will reinburse your shippin difference

 

not to stick up for anyone, but sometimes manufacturers give incorrect info as well. we have had many issues with cwest where they confirm stock at 10am and say they have 5 in stock, then at 10:30am when we place the order they don't say anything and process it, 14 days later they say it's back ordered from japan...and c-west is only a few miles away from us.

but in the end, communication is the key in this business, we are just as guilty sometimes for not passing on all the info we have...that really comes down to the individual employees and the customer service philosophy coming from the top down.

but yes, the refunding of the restock is supported very well in this case, and they shouldn't have guaranteed a shipping time unless it was in their own warehouse.

 

FWIW... I have had nothing but great service from Lancer Shop. I have used them many time and they are very fair.

Chris

 

That's horrible.. Hopefully no one else on the forum was effected by this scam.

Watch out, everyone, I'm sure there are many others.

 

Ya.. it's called cross-docking. Lancershop heavily relies on drop-shippers.

 

What "scam" are you referring too?

 

I think they were using the term 'scam' loosely.

The 'scam' that is being referred to is when you call Lancer Shop to confirm inventory, and they confirm it's in stock..

Then.. you get your package delivered with missing product because they could not 'cross-dock' it in time. No pro-active customer service provided, you just simply get short shipped.

It's a common practice of many shady online retailers.

 

Here ya go sport... But i think you understand my point, denial or not, you don't expect gourmet cooking from a fast food restaurant and you don't expect your meal to be ready in 5 minutes at 5 star restaurant. The title of your thread says your were "cheated", which IMO is a weak description of the circumstance you described.

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Agreed

I think it is important for all vendors to disnquish to customers UP FRONT if the item is

"in stock"

or

"drop ship"

or

"on order"

This may help avoid confusion

In general, I denounce vendors who know little about the parts being sold, selling them at whored out prices, and dealing with customers who only care to get it at the cheapest price possible

This is often the result

 

Sport, you think it is a weak description of the circunstance because it did not happen to you. If you think Lancer Shop is a fast food type of service, then you are wrong. When you go to fast food, if they do not have big mac, they will tell you. They will not lie to you and say: "hey, we have big mac", and keep you waiting for 2 weeks.

I dont think you read my thread properly either. If I told them that the parts had to be in NYC BEFORE the 15th, then how come they shipped the last part on the 17th? Are you sure you read the thread? Give me a break, you just copied and pasted the sponsor list below and I doubt that you made purchases from all the sponsors below to vouch for their quality.

 

I have worked in manufacturing for 30 years and I have to tell you, everyone relies on computer data. If you have one idiot in the stream, your information is corrupt. It hurts everyone all through the supply chain and there is not a lot that can be done about it. Just like when you ask for 'hold the onions' on your burger but what you get is pickle free. The difference there is quickly noticed and the person is noticed, but in supply chain it could be one of a hundred people.
I know this doesn't make anyone feel better, but it is life in the computer age.
I have a guy that always screws up and his supervisor has to correct it all the time.

 

I did not buy from Lancer Shop because they were cheap. I bought from them because they were the only vendors at www.evolutionm.net that had all the parts that I wanted in stock at that time and that could ship all the parts to New York City within 10 days. Unfortunately they missed one key part that I want to add to my car for reliability purposes (springs and retainers).

In fact Vivid Racing had better prices, but they did not have all the parts in stock. The problem is not missing the part buy a couple of days. The problem is that they shipped me the parts TWO days AFTER I told them I would not be in NYC anymore. If they could not deliver by the 15th, it would not be a problem if they had just canceled this last part and refunded me the money. They went ahead and shiped the part to me anyway two days after I left New York City. They also knew I am not from the US because I had to pay by wire transfer, instead of my brazilian credit card.

Shipping the part to me two days after I left New York City (and they knew that) is the problem. This attitude was not honest on their part and now they want to charge me re-stocking fee. I did not buy from Michael Marela at Vivid Racing because he was honest and up front to me and told me: "Bro, I will not have all these parts in New York City by the 15th, and that was it."