imo: it seems the sellers are great people, and the fact that the buyer took it to a reputable shop, either

A. the turbo was damaged somehow without the sellers noticing (possibley thru shipping?)

or

B. the turbo was infact damaged by the shop and they dont wanna pay for it.

Either way, the only fair solution i see here is to give the seller back only half of the $. that way both the seller and buyer are out something.

 

Send the turbo to Forced Performance to rebuild it, if the seller and buyer can agree to split the rebuild cost.

 

You misunderstand...you don't know the sellers or the buyer, and don't even live anywhere near anyone that was involved. So YOUR opinion doesn't matter.

I know the sellers and have seen the car run just prior to the sale. Therefore my input does matter.

P.S....show me some proof that the turbo was damaged by the sellers! Oh wait...you can't because you don't have anything to do with this in any way, shape, or form.

....


This is the most hilarious crap I've seen. You just completely discredited anything else that you will ever say on this forum...forever.

 

There is no way to prove it, that's the point. He coulda easilly sent him a turbo with blown seals and just point the finger at the buyer. How is he supposed to prove it otherwise? Most of these guys aren't mechanics, just ordinary guys looking for a faster car.

 

The logical thing, taking in the fact everyone is saying the truth,
can mean 2 things. (As stated above)

1. The seller of the turbo didn't know his turbo was dying and sold it.

2. The people who installed the turbo messed something up. (oil starvation, etc)

There really can't be any other senario besides the fact that the seller and
mod plotted on ripping the guy off, which is highly unlikely.

Its most likely that the turbo was on its way out and the seller had no idea,
(Didn't iA say that the turbo looked like something was wrong prior to install?)

If this was a professional transaction between a buyer and seller, the seller should eat the cost, and refund the money,
while the buyer would pay for shipping fees.

If the seller is such a stand up guy like he claims, take care of your customer.

Also for the people saying he could have damaged his own turbo. How would he do that.
It's pretty hard to damage a turbo, whats he going to do? Take a bath with it?
He just spend good money on it.

Mitsuorder probably had nothing to do with it. If the seller didnt know the turbo was blown
how would he? He was just helping a friend like everyone else does.

 

Just one problem - you're talking about Mitsuorder (Josh) being involved in that. That isn't going to happen. I'll stake my LIFE on that. Anyone who thinks Mitsuorder is going to be involved in some sort of sneaky crap simply proves they have no clue.

 

We don't know that. I have seen people stake their lives on crooks on this site, RNR being the biggest.

But the deal is, if he knew or not, if a defective part is sold, it must be warrantied, him simply saying IDK what happened and having the guy eat the cost is not honorable.

 

If someone wants a warranty, they shouldn't buy from a private party.

And also, you may not know it, but I know it.

 

This whole situation blows....and all the players are on here and involved. If the shop had noticed something wrong with the turbo BEFORE installing it, and the customer OK'd it, then it is his (the owner/buyer) fault!! If this isn't the the case then I don't know what to say. Something is missing from the story?!?!

 

Here is where the problem lies. If I were you I would not have installed this turbo for the customer at that point. Everyone stands to lose......but you. Did you install his second turbo free of charge, seeing that the first turbo was damaged? An upstanding shop shouldn't install anything on a vehicle if it is possibly damaged.

If it wouldn't have been installed, then the buyer can say "WTF" and get the problem fixed/ taken care of through the seller and we wouldn't have to read this crap in the first place!!!!.....

 

Exactly! It's called caveat emptor...buyer beware.

The turbo can't go from working absolutely perfectly with no smoking whatsoever--removed and put straight into proper packaging--to smoking immediately after the install without something happening during shipment or beyond.

 

Jim,

I would rule out completely the moderator. Mitsuorder has been to my knowledge one of the best moderators I ever encountered, I highly doubt a person with such reputable position would even play such game..

As far is IAperformance and their crew, Steve has a very high standard of quality, I have known Steve for years and that guy aims for perfection. If there is anything wrong on the car he will tell you.

I have seen Steve rejecting customers out of the dyno for safety reasons, that means that his quality assurance is top notch.

Last wek I did a major turbo work on my Eclipse, I accidentally dropped a washer inside the turbine side(were the exhaust manifold feeds the turbo). It happened to me but it could had happen to you while being packed.

I have seen a turbo totally freeze up upon starting it for a few seconds due to oil starvation.

There are many variables so I wouldn't shotgun any of the options. I told you 300 times, you got my number and you can call me anytime. I don't want to sound arrogant or cocky but I am very confident with turbos, it never hurts calling me, after all I am ofering the help.

My recommendation would be to fix/repair that turbo and have it reinstalled. There is a couple of good turbo shops in Phoenix and one in Sierra Vista and you could have your turbo fix very fast.

Please give IAperformance a second chance, they are not the type of shop that would give you their back. Have that turbo fix for a couple of hundred dollars and you will have a "new" turbo.

Anyway, sorry to hear of all your trouble. My .2c

Carlos

 

So thats it, huh, the buyed eats the cost because no one will take teh blame and dump all that loss on the buyer? How is that fair?

 

From reading the posts it seems that all the parties are really just quite innocent and such a simple transaction has taken a complicated course. The seller writes very well in his posts and I for one believe he is telling the truth about his knowledge and condition of the turbo he sold. The Buyer is also innocent as he is simply sending money for a used item which he is informed of which is in working condition.

The real complication comes in the fact that because the buyer didn't fully inspect the item when it arrived, he now has only the information from a shop to tell him on the condition of the turbo.

It would have been much easier to place blame if the buyer had looked at the turbo, with more detail. Examining for shaft play or any problems when it is spinning. Or if any gray film or burned oil was evidenced before it was installed.

There is no real way to ever find out who is to blame as I believe the party that possibly did the damage might not be aware of the mistake.

It could be possible that the turbo might have been on it's last legs, the seller wasn't aware of it and sold the item as working to his knowledge.

The Buyer didn't inspect the item before handing it to a shop for installation, thus leaving him blind to find blame for the bad turbo.

The shop although is a very reputable one is not error free. The work is still done by a human technician and humans have a tendency to cause errors from time to time. The technician might not be aware he caused any damage to the turbo and is only left conclude that it was damaged prior to installation.

There are many possible conclusions to what could have happened but the end result is the same.

The seller and fellow friends involved now have a bad memory of this transaction, the seller has paid out of his pocket for 2 turbo's and 2 installs. The shop is being questioned on quality of service.

For me there is only one fair solution.

Both parties communicate to end any bad blood between them, and the solution would be to have the turbo repaired. Both the seller and the buyer should split the cost for the repairs. The installation shop should be kind enough to give the buyer a discount for installing the 2nd turbo for good faith that they are willing to understand these situations and help out the customer.

1. In the end the seller loses a bit of money but feels a bit better that a compromise was found.

2. The buyer reduces his costs, and ends up with a rebuilt turbo that he can sell to further reduce his costs.

3. The shop reduces the labor for the 2nd install, and shows it's commitment to human understanding of this situation. The reinforce their commitment to good customer service even though they may or many not have been at blame.

And everyone is happy..

What do we learn from all of this,

1. That the seller should probably take pictures or video of the turbo prior to being removed for his own assurance in the future incase he is questioned on the turbo.

2. The Buyer learned that he needs to fully inspect the turbo to ensure that he received what he paid for and in the condition that he was aware of. He should also take picture in case later after the install the turbo looks completely different.

3. The shop learns to possibly caution it's technicians on making sure all steps are taken to ensure no blame when dealing with a used part.

I really see this as the only possible solution.. What do you guys think.?

 

It doesnt look like to me that anyone is really at fault here. I dont think a moderator would sell a defective part on the forum he frequents. But the fact of the matter is it is damaged and if it was me I would half the rebuild costs or talk and work something out to show Iam a stand-up seller. Wish you guys well.