1st off, every time you contact them write it down. Call your CC Company and tell them that they committed fraud and you need there help. Remember the CC company is your customer and if it's bad enough they can halt doing business with them. You need to do something about this and not take a beating supporting their **** *** Company. If you need to get legal help, hell what's 1,000 more to give them a swift kick in the *****.

 

i've seen better prices else where. i only go on their site to see new products and what-not. i've dealt with other vendors before and anytime something weren't in stock, they would let me know. Vivid's business practice is bad, there might be a lot of customer right now but if they continue to do tihis, it'll come back and bit them in the ***.

 

The silence is deafening, Vivid racing!

I hadn't really planned on it before, but after hearing this, I simply cannot trust Vivid enough to order from them. I hope they come forward and make it right.

 

I'm glad I read this post I was actually thinking of buying some stuff from them but not now... Thanks CB

 

I have to say the opposite, My last purchase from Vivid Racing was a great one. As hard as it may be to believe this, I had ordered a B&M shifter from a very, VERY reputable vendor on this board (to remain anonymous) and was told it was in stock and shipping the next day. 2 weeks later, it hadn't arrived, so I called and was told it was back ordered, and a week later I cancelled the order because it was now too late to put it on for the race. A month later, I ordered it from VIVID RACING. Not only was the price $10 lower, but they got it to me in less than a week and threw in a couple of free trinkets as well

I have also ordered from another vendor praised within this thread who had misinformed me on the product, but I will keep that name anonymous as well since he is now providing top notch customer service. But I am trying to state that companies do make mistakes and I think Vivid is in the process of learning how to balance cost, profit, price competition, and customer care. And from what I have seen about running a business in America, that's not easy. But I do know that they are taking a survey to help them find out how they can serve you better. Go to www.vividracing.com and fill it out, they say they'll send you a $5 coupon just for filling it out. Took me all of 3 minutes to fill it out, and I know that Dan and Rob will take what I said and hopefully provide even better service because of it.

Since people rarely post their good experiences, I would make a thread praising Vivid Racing, but I want to have at least 3 good experiences before I do so. For now, my trader feedback will do.

Now, in the case that Vivid or ANY other company does try to screw you over, I have one decent way of avoiding such problems. I always pay with a credit card, and I have one policy: if I do not have the product in a satisfactory condition within 1 month of my card being billed (whether that means not delivered in a month or returned defective/wrong part and not replaced or refunded) , I call the credit card company and cancel the order. If the claim is legit, the credit company will have you fill out a small form and stand behind you, refusing to pay the company any money, and requiring them to arrange for any products to be shipped back to them. For the record, my credit card was billed the day after I ordered the shifter, which was also the date on the package as it was shipped to me

That's my .02 and it does not mean Vivid is a good or bad company, just my experience and advice.

 

That's one more thing, I disagree with you on this. First of all, you should be able to run a credit card authorization without posting a charge, so that would help you screen some of the fraudulent charges. Second, if the item is being drop shipped, you should definitely charge the customer immediately, as long as the customer knows it is being "special ordered" and has an expected arrival date. Third, most customers would not try to rip you off in such a way, because if you run the card before you ship it yourself, they still don't get anything because you will not ship it until payment is made good. Why would someone go through the trouble of calling and ordering if they know you won't ship on a denied charge? If you don't want to risk being stuck with merchandise in your shop, don't offer to order it and just sell what you have in stock, but you know how hard it is to do that. Just my opinion, but you seem to be a bit confused on how a vendor can protect itself and still make customers happy.

And a last side note, you say you agree with this thread, question Vivid's business ethics, while you seem to be advertising on this forum (name, url, and phone at the bottom of your post) without paying vendor fees to this site which generates tons of business and free services to its members and vendors. I could be wrong, but I think you should look into either removing your "ad" or registering as a vendor.

 

Ops, sorry, I mean Foul. Sorry English is not my first language.

 

Charging a credit card *prior* to shipping the product is a violation of most credit card merchant accounts.

You can place an authorization ahead of time, that is common practice.

But actually charging the card is a no no.

In the merchant agreements I have signed, it is sufficient cause for the bank to terminate the agreement.

If a customer has a statment which shows a charge, but does not have the merchandise, he/she should call and have the charges reversed AND file a complaint with MC/VISA/AMEX.

If a business can not afford to pay for its inventory without using this tactic, it is not going to be in business long.

Hal

 

Amen

 

Coooool...... you guys are saying they are doing it with daddys money. When they started they had a place the size of my room and from what i hear rob drove a civic at the start.... just because they are making it financially better than most people on this forum, doesnt mean that daddy is paying for it. VIVID kicks *** and has always treated me more like a friend than a person giving them money for parts. dont hate them because they've got a cool *** job, and just to let you know they are not eighteen year old punks. and im sick of no one saying that vivid has actually treated them well. they always treat me well and i have had a wrx and an evo and have never bought a part from anyone else, not a single ****ing complaint here.

 

I hope you know I was joking - I'm sure your English is much better than my Japanese...

<-------------------- Gaijin-des

 

opinion retracted---please take the poll


https://www.evolutionm.net/forums/sh...hlight=budlong
and leave your username, otherwise the poll is useless
BUDLoNG

 

I have bought parts from them as well. No complaints here. I can only share my experiences, which all have been positive.

 

ive had problems with vivid in the past, but that was the past and the main problem for that was rmr saying they had the parts in stock so it wasnt even their fualt = / . recently ive made 4 orders all 4 orders had 3-4 diffrent parts so you can guess how much each one was for, and i always get it 2 days later , ther service rocks they price match and beat the others prices,they over alot of products no one else offers(jdmm parts) its not their fault it doesnt fit all they want to do is get the evo community more parts! its the same with all jdm stuff for all cars , if you want it buy it but buy it knowing it might not fit right seeing their cars are diffrent, anywho.. sorry for your bad experiance talk to dan see what yall can work out ..but personly i wont order from any where else

 

i set up a poll so we can see what percentage of people have had good/bad experience..
please dont leave opinons,... just a simple yes or no will do
https://www.evolutionm.net/forums/sh...hlight=budlong
thanks for taking the poll
BUDLoNG