The sales and service people at my dealer have always been very nice. My biggest gripe is not having qualified tech's. Being a mechanic myself I usually do all my own work but, recently I took my car in for some warranty work and it has taken them near a month to find the problem. Unexceptable, no matter if it's a porsche or a hyundai. Train your people to work on your cars.

 

I still think the best advice for any car you buy is: Buy from the dealer, service it at an independent mechanic of your choice. It may be more work to find a mechanic that you trust but it is better in the long run.

I think we all like the idea of a one-stop shop but let's face it, Mitsu knows this as well as any other car dealer out there so there is no real incentive to treat a customer like royalty. Some dealers do it just because they have good management. The only way to affect service is to stop buying the brand of cars. That will change their service. It's all driven by overall sales.

For me, I say, get as good a deal as you can from the dealer for your car and don't contribute any more to them in service because you are wasting your money. This statement is so True: DEALER SERVICE is not the best service and they don't know your car any better than an independent mechanic. Most independent mechanics strike out on their own because they are good mechanics and they work hard to keep their own business running. The mechanics who stay at the dealership have the protection of a large corporation behind them so if they screw up, it's not as big a deal compared to an independent mechanic who screws up because the independent mechanic are much more dependent on word-of-mouth business and judged solely by the quality of their work.

Brent

 

Two points I want to address:

Some one says we are spoiled? perhaps we are

Some one else says you cant buy much of a car for 31K? Perhaps

But you can buy: A4, 325, X-type, IS300, C230K, C240, G35

All in this range give or take 2k, and all of these dalers treat you the way I expecte to be treated so if all 5 of these car makers can do it at this price why the hell not Mitsu. I dont see it as being spoiled I see it as asking for what I deserve.

 

The following is for perspective and not to be misconstrued as being in defense of .

Service at dealerships varies greatly accross all makes. Once you've been around awhile you will know this. Here's another news-flash. Even in Europe dearship service sucks.

If you have a crappy dealer, find a nother one. More importantly report the dealer to or whoever the manufacturer is.
The current CEO is quite aware of the customer service problem. Reporting to J.D. Power, as posted earlier is a good idea as well.

Some of you suggest should run a tighter ship. Dealer oversight is very diffucult to institute. There are free-enterprise rights and other laws that vary from state to state that prohibit/prevent from taking direct action against independent dealerships. If it is owned (which few, if any, are) control would be easier.

In Europe, now controls distribution and also owns some of the dealerships. Sales have actually increased... hmmm, makes you wonder if tighter dealship oversight had something to do with it... (duh)... Actually the launch of two new models helped.

Concerning the U.S., I do agree that service has to improve. has an image problem, specifically, a negative "perceived quality" image. Real quality, or product quality, is much easier to fix (change a machine, train workers, improve the design...). The perceived quality image requires changing peoples minds about the company and each individual product. The 100k mile/10yr warranty is a step in that direction.

Ahhhrrrggh... someone stop me. I gotta stop typing...

 

I don't know if the Hyundai warranty is transferrable but I don't think the Mitsu one is. Who keeps a car 10 years? Some will make it to a 100k, but it cannot be that common. My point being it's a sales tool and not an earnest attempt at keeping customers happy.

 

[QUOTE]Originally posted by aras
i know that this is a rant thread on mitsu. but i just wanted to give props to my dealership. from the first time i stepped on the lot they have treated me with up most respect. i went in wary because i'm a female and i know a lot of auto people try to take advantage of them, but this has never been the case there. my sales guy has always gone out of his way to take care of me, he even let me have the car for the weekend before i bought it to make sure it was what i really wanted. as far as the service department goes they have also be awesome. i had a CEL come on the past week, i took it down there and told them about it. they immediately took my car back pulled the codes and found out there was something not plugged in all the way. they also replaced some of those plastic snap things on my air in-take that had come off. they didn't try to charge me for a cent, just sent me on my way and apologized for the inconvenience. i guess i'm lucky that i found a really good dealership and i really feel for a lot of u that seemed to have found the worst of the worst. i've read a lot of these threads of people complaining about their service and just felt i had let people know there r some, maybe just a few, good mitsu. dealerships out there.

sara, my 2c [/QUO

I need breasts Maybe then they will fix my front end clunking noise. "it's normal", my ***.

 

Santa Monica Mitsu

 

u can say wuteva to mitsu...but...mitsu does not get any profits from wut da service does...and mitsu does not get any profits for how many cars i sell....all dealerships are franchises...we buy da products from mitsu itself..and dey make from us dat way and financing whoever goes through MMCA...BLAME THE OWNER OF THE DEALERSHIP OR SERVICE WRITER FOR CHARGIN YOU THAT MUCH

 

The dealership in Syracuse has been nothing but respectful and courteous to me. Thats why I bought it there instead of Watertown or Utica. I'm not sure the sales people in those two even knew what they were trying to sell. I knew more about the car than they did. I'll see what happens at my 5k.

 

I need breasts Maybe then they will fix my front end clunking noise. "it's normal", my ***. [/B][/QUOTE]


LOL, sorry don't think that they had alot to do with the great service i'm getting, but if u think so there r ways for u to get them now a days. j/k

 

u should be worshiped for owning a car like this..

 

$62 out the door for the 5k service including rotation here in Michigan.

Beefs? You bet.

Put a cover on the seats before the tech gets in.

Don't say "we cant reproduce the problem" "you can leave the car here for a few days for us to try to reproduce it"

Listen to the customer, they will tell you what is going on and fix it......

Oil change sticker on the windsheild after the oil change said, come back in 3,000 miles. Don't their techs know any better?

 

EH? R U Serious?

I just think I should be treated the way I would be had I bought an other 31 k car doing so would make it more likely that I brag about the car and compliment the service.. which might lead to some one else coming in to look at a

Not me *****ing about the kind of budget crap I have to deal with from the dealer.

 

I'll be changing my own oil as well as rotating the tires, and, any other plain-jane maintainece... i trust myself more than anyone else... my mom had a nice experience with mitsu before with her galant... they changed the oil, but, forgot to put oil back in... so, 15mins later, my mom had the motor sieze up going downhill at 60mph... almost turned ugly...

 

I bought mine at SM...my biggest problem was the finance guy. It would be a nice touch if they washed the car. They changed ownership a few years ago and havnt been the same since. If you go back talk to ED. He usually takes pretty good care of me. If you want the carwash Westlake does it with ANY service.