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Careful of DEALERS!

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Old Mar 8, 2004 | 08:06 PM
  #1  
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From: Effort
Careful of DEALERS!

5th gear was grinding, pretty bad in my car. It got ugly, so I took it to a local Mitsu dealer which, until now I had good success with.

SO!

They rebuilt the tranny, and in the midst of it I had them add a third party clutch (nice one, too). I was under the impression that the clutch itself was going to take away my CLUTCH warranty, not the entire drivetrain (as per what I was TOLD by the service manager)
So I get there to pick the car up and on the paperwork it says "Any drivetrain damage attributed to the clutch will be null/void under warranty"

Fair enough, I said. Fast forward three days (yesterday). The whole tranny is making noise, 5th gear is grinding much worse in this case and reverse grinds/slams into gear (as if there is NO syncro in it). The job was done poorly. As you can guess, I returned to the dealer and the guy basically told me Im SOL because the clutch voided my warranty. My point is, how valid is my case and what to do now?

My arguement is they should honor their work that they did and make sure my tranny is working. The **** poor job that was done cannot be accredited to an aftermarket clutch.

The 5th gear/reverse gear syncro was bad with a TSB on it. I took the opportunity to have the clutch redone as a just in case move, under the circumstances that they led me to believe it was NOT going to destroy my warranty and the job would be done right the first time.

"Maybe they'll find me someone who will do it for me" was the response of the guy behind the counter.
I think they saw me as a sucker and had all this planned out.

I already spoke to a Mitsubishi rep. He said, if anything, it would work through them and they would send me elsewhere...if it'll go through. If not, Im trading it in for a Subaru.
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Old Mar 9, 2004 | 08:12 AM
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lol not like subaru is any better
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Old Mar 9, 2004 | 08:25 AM
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thats terrible...but hey, if **** happens it happens and then trade it, i dont think you would wanna stay with the lancer if people wanna F-you bout what you paid for...know what i mean
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Old Mar 9, 2004 | 08:36 AM
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They might not have done anything to your transmission besides installing the aftermarket clutch. That's how sneaky and rotten car dealers are.
Whether stock or aftermarket, a clutch doesn't make your 5th or reverse gear grind. The dealer is ripping you off.
Work through the Mitsu rep and be adamant that you want the problem fixed. You should go to a different Mitsu dealer. After it's fixed, write a nice letter to the owner of the first dealer about your bad experience.
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Old Mar 9, 2004 | 08:51 AM
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F-that...from what i know dealers arent allowed to put in aftermarket parts to their vehicles, cause when i had a saturn n i wanted to put STRUT bar in it, its liek a freaking bar with 4 bolts and they wont do it...so i mean investigate on ur clutch, because dealers arent allowed to do ****e like that....freaking kick their *** if you have to...poke em in the throat or something...hahaha
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Old Mar 9, 2004 | 12:26 PM
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That sucks, I thought there were laws preventing that.
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Old Mar 9, 2004 | 12:33 PM
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that's some sneaky sh*t what the dealer is doing. what is the name and location?
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Old Mar 9, 2004 | 06:40 PM
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I saw the tranny apart, but that doesn't mean ****. Anyways, yes, there are laws against it and Im making sure I am gettin what is coming to me.

The clutch doesn't feel like it is disengaging fully, aggravating the problem. Anyways.....Im working on it, Im sure once "Lawyer" "trade in" and "subaru cuz mitsu sucks" gets in there, I'll get what I want. However, I am rallying any professional opinions on this matter.

Can an aftermarket clutch cause these problems?

If installed properly, a quality clutch should disengage properly and work like stock, true or false?
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Old Mar 9, 2004 | 06:51 PM
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Originally posted by GrimDog
lol not like subaru is any better
subaru IS better... they used to be like how mitsu is treating us now, but check this out:

Mitsu should take notes

Seems like the guy admitted to tracking the car, yet still got his new engine under warranty.

As noted in the track post - the dealer already knows what I was doing with the car at the track. It was an open track day with no timers, etc - definitely not a competition. I was driving the car moderately aggressively in a controlled environment where I could develop a understanding of how the car would handle and perform at speed in a safe manner. I figured being upfront about what was happening would help in the diagnosis of the problem - and have not seen anything to the contrary from the dealer at this point.
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Old Mar 9, 2004 | 06:57 PM
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True, If it was the clutch not fully disengaging it would be a problem just getting the car into first gear and it would grind when shifting. It should feel close to stock maybe a little more pedal pressure and a little grabbier depending on what level of upgraded clutch you got. Are you sure they used the right throw-out bearing? I would also think if it is only grinding in fifth and you had a previous complaint about it they would have to do something.
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Old Mar 10, 2004 | 09:29 AM
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You have to pay to play. Think about it from a dealer's perspective. They assume that you immediately went out and started doing a few 5000RPM launches, after all that is what an aftermarket clutch is for.

Half the threads on this forum are all about similar dealer/warranty situations. The easy solution here is for Mitsubishi to offer EVOs without a warranty to those who intend to mod their vehicles and deduct the fair market value of the warranty at the time of purchase. The money saved by the purchaser can go to the inevitable blown transfer case, transmission, or frequent clutch change.
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Old Mar 10, 2004 | 10:39 AM
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they cant just deny your whole drivetrain warranty can they. i thought they had to be able to prove that the aftermarket part caused the problem. now id its the same problem the car had before the clutch then there is no way it can be because of the clutch.
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Old Mar 10, 2004 | 11:01 AM
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Originally posted by Zero_EVO


subaru IS better... they used to be like how mitsu is treating us now, but check this out:

Mitsu should take notes

Seems like the guy admitted to tracking the car, yet still got his new engine under warranty.


if you do stupid **** to your car you SHOULD lose your warranty.
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Old Mar 10, 2004 | 01:14 PM
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You need to PM rollaway, he just had his tranny fixed and he is pretty heavily modified, I mean he has a lot more then just a clutch installed.
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Old Mar 10, 2004 | 02:54 PM
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From: Effort
its against the law to void a warranty due to an aftermarket part. Paying and playing aren't in the same book in this case, and I am talking to rollaway about his dealership now. Mine f-ed up, pure and simple. The car is not right.
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