If you have denied receipt and filed a claim with STM and your credit card company on day 1 you would have your money back by now. Just saying.

 

Lesson learned: never accept a damage package, return to sender.
Now, if you paid by Credit Card the credit should be headed back to in 2 to 3 days, not 2 to 3 weeks.
Call them tomorrow and tell them you need you money back immediately, send a email as well you want a paper trail at this point.
Call your credit card company and let them know what's going on, trust me it's in your favor.
The credit card company WILL TAKE THE MONEY BACK IF it ISN'T RESOLVED.
Case closed

 

I will be taken care of, in a few weeks. Until then, I'm out $6,500 in shortblocks.

I was advised by STM to accept. I figure it best to work WITH them as opposed to AGAINST as it would be easier to get things resolved. Not sure which would have been the better route to go. Like i said, STM isn't sticking me with the damaged block. My complaint is with the shipping company, though I thought STM would have taken different steps to rectify the situation.


When STM eventually credits me back, it will take a matter of days, yes. But they are not crediting me payment until:
1. They receive the damaged block, which I understand; though they have made no effort to have it picked up. I wouldn't refund a customer until I had my stuff back. Especially one that cost $3000+.
2. They are reimbursed from the shipping company. I am basing this on what has been inferred to me; they didn't actually say they were waiting on payment from RoadRunner.

All this will take, according to Bryan, "a few weeks". This is the part that I am most unhappy about. I will not be making large purchases through STM from this point forward. Unfortunately, they are the go-to source for OEM parts, so they will still receive my business.

 

It really sucks that this happened to you man. I hope that you at the very least get a reliable and CLEAN short block in your hands very soon to offset the depression of spending more than 6k on the same thing. This hobby really is too expensive.

Your story reminds me of when FedEx "lost" my engine block when I shipped it to MAP for a rebuild. Whoever said that shipping companies can throw a wrench in peoples builds is absolutely right. They actually do **** everything up at times, more than they will ever know, or care to know for that matter.

I constantly called FedEx every morning/night to see if they located it and checked the tracking number online 5 times a day, until it was found one Sunday morning. The worst part? I only had it insured up to 100 bucks. I think they knew this and were planning to pretend to lose my engine block, pay me the 100 bucks, and then once it goes to the unclaimed shipments after many months they would make a killing by auctioning it off. Bunch of thieves!

-pal215

 

I dunno about auctioning off... but definitely easier to pay $100 than to track down the package. If an employee knew what it was and happened to need it...
LOL.
You never know. While working at UPS, I saw an employee change an address on a package to his. Let's say he wasn't working there the next week.
Crazy things happen, man.

So, STM ordered another shortblock for me. It will be put on a pallet. Again. It will also NOT be shipped by RoadRunner. I SHOULD have it by Tues March 14.

I'll update when something happens.

 

Right, but was that the best advise for you, the customer? Now you are stuck in limbo hopeing everything works out

 

Not sure. I guess we'll see. They are moving things along as quickly as they can without putting themselves out much. Our shop would have scheduled pick up of the defective shortblock right away, confirmed the damage, and had another on the way, immediately. It woulda' sucked to be out the $3,200 until RoadRunner paid us back.. but such is the cost of doing business.

I feel STM could have done more, but complaining here isn't gonna help much, so I'll leave it at that.

 

If you would have rejected the package, it would have been on Stm doorstep tomorrow morning at THEIR EXPENSE
Return to sender.

 

They knew exactly what they were doing when they told you to accept the package, hoping you would change your mind and keep it.

 

^ exactly

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I guess I should have seen what the internet had to say, before calling STM

 

We have always been advised to have customers accept damaged freight, just making sure to note it on the BoL. Example, if you look at VIS or Seibons website, they state the exact same thing. Accept damaged freight, notate damage on BOL, and contact company immediately.

""Do not refuse shipment or return it without approval, because the buyer’s right to make a damage claim may be denied. ""

YRC Freight for another example
"You cannot refuse to accept a shipment just because it is damaged or partially short. When practical, the shipment should be accepted, and all steps should be taken to minimize the loss. Then, you may file a claim for depreciation, repair costs or replacement of shortages."

Returning to Sender via freight isn't always the same as returning to sender via something like USPS.

We are going to be paying the return shipping on it, so its another $300 we are out....We weren't out to 'get him' by telling him to accept the shipment. It's just the way we have always been advised to proceed with damaged freight.

And to note, We got the emails with pictures March 1st at 5pm EST. We emailed everything over to our shipping rep that night. They responded the afternoon on March 2nd and we filed the paper work they had us fill out. At that point we were just awaiting a response / update on how to proceed. It does take time for them to review, and we can't make a claims department go any faster than they are going to go. Regardless of how many times we call. That was under review Friday, Weekends don't count, and through today.

We haven't been lolly gagging for a week on this.... It has been less than 2.5 business days since we received pictures.

I just read your email about getting the block picked up. I should be getting that situated ASAP, i'm just confirming the shipping company isn't going to have the ability to claim 'you picked it up and the damage was caused in return shipment' or some BS logic to void our claim. I should have that figured out when I call them a bunch more times tomorrow on this trying to keep them going as fast as possible.

-Brian Gleason
www.stmtuned.com

 

nope. Situations where its returned can void the possibility of a claim AT ALL. So it IS in the customers best interest.

And a freight package isn't coming back to us in 1 business day.....

We are more than likely going to be having it shipped back to us (unless the freight company is keeping it for the claim which is something they might do) and be paying for the shipping regardless. This is how we have been advised to handle freight claims in the past, so we aren't ignoring things we have been advised to do by reps, over what people say on the forums......

-Brian Gleason
www.stmtuned.com

 

Thanks for the posts, Brian (sorry I spelled your name wrong). Like I said, I felt better calling you and working with you guys as opposed to against.
I apologize if I'm coming across impatient, but I am (admittedly). My frustration stems from ordering in time to have the car ready for events I signed up for and now losing money on the entry fees. Also, $3,200 is a large investment for me and I had high expectations. I'm not putting any of that on You guys, hence that thread title. I am upset the refund is talking a while but I'm realistic; I can't expect it when I still have the product in my possession. I do feel it should have been picked up by now, though. Only because I don't like being out $6,500, which I know you understand.
And are they REALLY not gong to reimburse you for return shipping? That's B.S., dude.
Lastly, I tried to be as detailed as I could regarding damage, on the paperwork. I hope that helps you out.
I wish there were a way to rate or Review Roadrunner. That place is ridiculous.

 

I can take more pics and video, if that helps. I didn't catch the serial number on any of the current ones. One of my pet peeves is people trying to get over on others.
Let me know what you need as it's done dizzel.