How long after you "register" (pay the $25 through paypal) does it take to receive the download link and serial #?

 

You get forwarded to a page with both as soon as you pay. Make sure you didn't toss the serial and that it isn't in your junk mail folder.

 

I did receive a paypal verification of the completed transaction.

The funds are withdrawn from my checking account.

No email received from Evoscan including in my trash folder.

 

Sometimes it just doesn't work.

Submit a support ticket, you'll get a response fairly quickly.

http://www.evoscan.com/help-and-support

 

Did that earlier. I'll give it another day or so.


Thank each of you for the response.

 

I only answer my support after work each day. I think you will need to give it another 4hours till I get home, thanks.

 

tell me about it... I filled out and paid for the software Jan 19th.. never received anything in my email. Sent 3 requests and still got no reply, just sent my last one this morning. If I don't hear back today I am filling a claim on paypal.

 

Hamish took care of it last night ....... THANK YOU

My main reason for posting originally was there was no description on the website of what the process was and I thought I may have done something incorrectly. I tried originally to contact them through their email address of record with paypal then after further investigation opened a claim ticket using the link at the bottom of the website. Had to select "lost" registration as there was no choice in the drop down for never received. I attached a screen capture of the paypal confirmation and within 24hrs the issue was taken care of.

Thank you again Hamish.

 

For reference, when I purchased the EvoScan Nav, it sent me right to the download page. Then I went to the EvoScan website and put in a ticket to have my account added to the user group that is allowed to download stuff. The next morning I had a response from my ticket.

New Zealand is on the opposite side of the world for most of us, so replies will take place over night.

 

Hey BadazzCR, sorry mate, January I was overloaded with too many support, thanks for your patience. I answer every single support calls these days, I'm really good, so I'll get to it today. oh and your paypal claims are only valid for 90days, so threatening me with a paypal claim isn't really the nicest approach. I'll get you a latest copy of evoscan, no problems there.