Screw contacting corporate. You should contact a lawyer. Mitsubishi doesn't give a crap about you until you come at them with legal representation. I've been screaming at them for months about my Evo, and they didn't care until my lawyer sent them a letter. Now they are on top of their ****, but only because I'm threatening to sue them. It's ridiculous.

 

It's a recall - they have to fix it.

Unless something you have modified is directly related to the part in question they have to fix it.

I have a bunch of parts on my car, they've done all the recalls without questions. I've had issues with other things the dealer has done, but not one issue regarding the recall.

If it comes down to it - tell them you want the parts and you'll do it yourself.

 

To be fair to the dealership, I wonder if they really told the OP "we will not do it...end of story." That just doesn't sound right. Like a couple of other members have posted, they may have said "we can't do it for free because of the aftermarket UICP. we will have to charge you labor to remove the aftermarket part."

That's actually fair to charge the customer to remove the aftermarket part (which technically isn't supposed to be there) if it interferes with the tech's ability to perform the recall as specified by Mitsubishi's instructions for the recall.

Some dealerships will treat this situation differently. Some will play by the book and try to charge for the extra labor (and rightfully so). Some (if you have a good relationship) will probably just do it and not worry about it. Really depends on the relationship you've built with the service department (if you've built any relationship at all).

Now, if they did outright refuse to do the work. That's illegal. But, my guess is they would do the work if the OP would pay for 1/2 hour or 1 hour of labor for removal of his UICP.

Or, the OP could put the stock UICP back on the car, and this would all be done.

 

I do not think it takes a half to one hour to remove a bunch of clamps for UICP;the tech at my dealership took less than 5min to remove it.

Later, Ken

 

But, depending on the UICP, the correct way to uninstall it is to remove the front bumper

EDIT: Just checked the OP. He's got the Nisei one-piece UICP. You've gotta take the front bumper off to remove it. That's worth at least 1/2 hour.

 

regardless, the dealership was fishing for money. I could understand if he had a custom aluminum plate with 40 screws covering the area, but it was basically the same as a 2 piece... 2 worm clamps for the front half of the pipe or for the one piece a worm clam at the front and back.

 

The OP has the one-piece Nisei UICP. To remove it properly, you've got to take the front bumper off.

 

i have the same uicp and didnt remove it to change mine.

 

I assure you do not have to remove the front bumper for a nisei uicp {one piece}.
It it also completly un needed to remove any part of the uicp to complete the recall as stated already. I am a flat rate tech and it would take more time to complain about something like this than to just do it. Warranty time sucks recall time is even worse.

 

And I assure you that you won't fully torque down the bolts/clamps because you won't get leverage on them and won't be able to properly reach them. Which can than cause leaks. Want it done right? Take the bumper off. Want to just "get 'er done"? Do it your way.

 

they did mine without any question, but only with AEM and Exhaust parts...

 

Using an extension will not prevent you from fulling torquing down the bolts/clamps. This can be accomplished easily leaving the front bumper on the car.

 

thanks for everyones input, i will just try another dealership there are a few here in orlando, hopefully they will get it fixed under waranty, if they charge me a few extra dollars i will just pay it,

it sucks having a 40k car and have this type of service, and this much hassel

the fun times of owning a evo !! LOL

 

quite untrue... i had the one piece at one time and did not have to do that. I used a 1/4 ratchet and removed the bolts. The only time I have ever had to remove my bumper was to put my intercooler in.

 

+1

also, as far as everyone saying that you can do the recall without removing the uicp or you can remove the nisei 1pc without taking off the bumper, yes we all know this to be true. the bigger picture though, is that on a bone-stock car, none of these alternative methods are necessary and therefore create extra work or maneuverability needed for performing the recall using non-standard procedure.

like has been said, it pays to take your car in to the dealership just for regular maintenance because you build rapport with your service dept and through that relationship, they realize you are making them money in the long run and therefore they may be willing to overlook aftermarket modifications, no matter how inconvenient they may be, just because you are known as a "good customer" or a "regular", believe me, your service dept remembers you more than you think.

on the other end of the spectrum, if you are a guy or gal that does all your own service, never shows up to the dealer except when it involves something free for you and now you are trying to get them to perform a job that is going to take them a bit of extra work and effort to get done, just so your free service can be done, dont get upset if they attempt to charge you a bit extra if indeed you do have some modifications that are "in the way" of normal procedure. they likely have a computerized service history on your vehicle and will see right away that you only come in for the free stuff, or they just really wont remember or recognize you, and while it is wrong for them to outright deny the work, they do reserve the right to charge extra if more work is required to perform the task.