Help with AAA please!!!
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From: Federal Way,WA
Help with AAA please!!!
Ok heres the deal my car had 2 be towed due to mech probs and well i used AAA to have them do the towing.....The company tow express damaged my front lip and draged my rear end when we went over speed bumps and now the paint is melting over the exaust and it wasnt before well i emailed AAA and talked on phone and this is the reply i got :
Tuesday, October 29, 2002
Re: Investigation of Damage Complaint
Dear Ryan,
Thank you for your patience while we investigated the details surrounding the service rendered to your vehicle on Tuesday, October 8th, 2002 by Tow Express.
I did receive the photos of the alleged damages to your vehicle, however they are rather blurry. Based on what I saw at Kirmac's, there is not enough evidence to place responsibility on Tow Express. It is unfortunate that your vehicle incurred considerable damage when it went off the road following the initial contact you had with Tow Express. We are unable to determine what front end damage may have occurred from service rendered by Tow Express. Your claims of damage to the rear valance seem nothing more than typical wear and tear and appear to have been enhanced by an aftermarket exhaust tip that is larger than the stock exhaust. However, keep in mind that we will keep record of this incident in Tow Express's permanent file for future reference.
AAA Washington values its members and makes every effort to be fair in all investigations. As much as we sympathize with your situation we cannot hold Tow Express responsible for the damage to your vehicle.
You will soon receive a formal letter in the mail reflecting this communication by e-mail.
Sincerely,
Torrey S. Button
ERS Field Representative
AAA Washington
Now if you look at photos you can see the damage.....what should i do thats almost $600 in damage!!!
Tuesday, October 29, 2002
Re: Investigation of Damage Complaint
Dear Ryan,
Thank you for your patience while we investigated the details surrounding the service rendered to your vehicle on Tuesday, October 8th, 2002 by Tow Express.
I did receive the photos of the alleged damages to your vehicle, however they are rather blurry. Based on what I saw at Kirmac's, there is not enough evidence to place responsibility on Tow Express. It is unfortunate that your vehicle incurred considerable damage when it went off the road following the initial contact you had with Tow Express. We are unable to determine what front end damage may have occurred from service rendered by Tow Express. Your claims of damage to the rear valance seem nothing more than typical wear and tear and appear to have been enhanced by an aftermarket exhaust tip that is larger than the stock exhaust. However, keep in mind that we will keep record of this incident in Tow Express's permanent file for future reference.
AAA Washington values its members and makes every effort to be fair in all investigations. As much as we sympathize with your situation we cannot hold Tow Express responsible for the damage to your vehicle.
You will soon receive a formal letter in the mail reflecting this communication by e-mail.
Sincerely,
Torrey S. Button
ERS Field Representative
AAA Washington
Now if you look at photos you can see the damage.....what should i do thats almost $600 in damage!!!
Last edited by ryancb; Oct 29, 2002 at 08:45 PM.
They're right about the pics being blurry. Aside from that how would you prove fault without before pics or something? 
Just playing devil's advocate. Not trying to be a jerk.

Just playing devil's advocate. Not trying to be a jerk.
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Thread Starter
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From: Federal Way,WA
Well when i get my pics developed from the acident you can obv tell the difference since the front end of my car from acident was totalled those photos should be enough to show the difference. my front bumper is in about 10diff pieces compared 2 how it is before. ask enginerboy he was there when it happened and his wife can attest 2 how screwed up car is now compared 2 then i mean i have pics like a few days before of car without scratches pics from tow truck and then pics from acident
they are being greedy, you should call them and talk to a higher rank person, then start yelling and cussing if they start giving you ****, I think you should go through the towing company and not AAA cuz its the towing companies fault
Last edited by HobieKopek; Oct 30, 2002 at 06:44 AM.
That should definitely help then. Not only that, but you might do better with a real letter or phone call. e-mail's extremely impersonal and I find companies tend not to take it seriously. Good luck.
Thread Starter
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well i tried towing company they tried to blame me and basiclly threatened me so i said screw this....then they blocked me in by standing behind my car so thank god for a stick so i could put in r and leave clutch in and rev engine and scare the **** outta the guys and then i just ditched cuse of that
Thread Starter
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From: Federal Way,WA
HAHAHAHA there has 2 be a way they cant screw me over for this ........ i mean comeon even if i only got $200 to pay my collision deductable id be happy.....i have to have some case




If they're claiming it happened in the accident they're not gonna reinburse you.