I did have a shipment get lost for a customer. I did end up shipping another one out. I also filed the claim since I shipped it for the customer. The customer prepaid the shipping. Therefore I was responsible to file the claim. Really quite simple. Whoever pays the shipper direct is responsible to file the claims.

 

Oh and directly laughing at me ( the customer ) ...like they don't give a ****. Bad business. Over a swaybar ... sigh ... Making the customer file the claim. Laughing at the customer and saying I'm not helping you. Unbelievable...

 

Thank you for clarifying my point as we did not pay for shipping the Whiteline warehouse did. We are a third party that has absolutely no means of filing a claim in this scenario. You wouldn't let us explain that to you and instead you chose to verbally assault my employee, that is not acceptable and will simply not be tolerated.

 

I paid you the shipping. You assigned the shipping to another party. You are responsible to follow up with them, NOT ME. Instead, you made it the CUSTOMER'S responsibility. This is not how good business is done.

If my customer's shipment is lost or not received, I AM responsible to get the product to them OR their money back.

 

We most certainly could have touched base with the warehouse to have them file a claim, and in any other circumstance that is what we would have done. However, I will again go back to the way you treated my employee as we were trying to resolve this situation for you. I will not allow anyone, including customers, to treat my team with the disrespect and vulgar language that you immediately resulted to when we informed you that an insurance claim would need to be pursued. Look at the customer feedback in this thread, it is clear that we know how to take care of our customers and will continue to do so. I strongly suggest you think twice about how you communicate with people the next time you are in need of their assistance.

 

Next time, file the claim for your customer and send out another part. Instead of telling the customer there's nothing you can do for them.

 

Linnboi, maybe next time you can be a little more reasonable before you run out of options on who wants to deal with you.

You sound like you own or work at a business that deals with shipments, why not be more professional? Would you curse out your dentist while trying to get him to fix a tooth? I would love to see that one.

 

Not once did I say that there is nothing I can do for you. Once I stated that the only thing left to do you immediately said you were doing a chargeback without even giving me a chance to help you.

As Chris put it so clearly, we will not help out ANYONE that does not treat us with any respect, and uses vulgar language towards us.

 

Man I still never got that shirt I was promised last year! I will be placing another round of mods soon, hopefully y'all will hook it up again!

 

Oh I gave you chances. You blew me off. Then asked me to make a claim. You asked me to do your work. Horrible customer service. If I asked my customer to claim a lost shipment, they'd scream at me too. You obviously don't care enough to help from the start. I have friends that buy from you often. Never had problems. I guess you were just in a bad mood. So you decided to give me hassle.

 

I never had another customer EVER swear at us without even letting us trying to help. You keep saying we weren't willing to help from the start, the start of our conversation was you threatening us with a charge-back.

Like we stated before, we are not willing to help you because of the way you treated us. Your friends that purchased from us probably didn't yell at us over the phone.

 

We still don't even have shirts!!!! lol! The only shirts we have are the Boost4Boobies shirts that we can't give away because all proceeds go to charity!

 

How would you feel receiving a empty box?

Then being asked to file the claim myself?

What kinda service is that?

 

I would be very upset with the shipping company that lost my product. If I wanted help filing a claim I would be sure to remain on good terms with the vendor so that they would be inclined to do so. You chose to immediately threaten us with a charge back if we didn't ship you a replacement and when we informed you that an insurance claim would need to be pursued you responded with anger and abusive language. As a business owner I reserve the right to refuse service, and while it doesn't happen often this is a case in which we are no longer willing to serve you based on your behavior.

 

I'm upset that the seller DID NOT help PERIOD.