kaj

iTrader: (60)

In this age of online shopping, I think vendors are starting to forget how to provide customer service. Maybe they figure that they don't have to offer CS since there is no face-to-face interaction. Just because I'm communicating via email and shopping a virtual store doesn't mean I'm okay with my needs not being met within a decent time period.
I am frustrated with vendors acting like it's a privilege for them to get back to me and/or take my order.
I can list half a dozen vendors, off the top of my head, that I've had to stop doing business with, purely out of frustration because they are unreachable.

I was looking to order replacement rings for my RB hats, but dealing with them has been difficult, so I may just toss them and go with another company. The last think I want is for me to (god forbid) have an issue and not be able to get any help.

[/rant]

LetsGetThisDone

iTrader: (1)

Was running their 1pc directional rotors on my car with no issues. I have 2 friends that run their center mount 2pc rotors on their X's, no issues. Myself and some local gusy run their pads with no real issues for street and autocross. I still run the raybestos ST43's on track, because they haven't worn out yet. I plan to try RB's top pad when I need to replace the ST43's. I also have their stainless pistons in my calipers, with their seal kits and silicone dust boots. No issues so far..

And this link right here shows a seal and dust boot kit with standard black dust boots. Can be added to the cart without issue. Maybe they fixed it? They also have seals and the silicone dust boots available separately..

https://www.racingbrake.com/Caliper-...-p/bm-41bs.htm

Balrok

iTrader: (15)

That's just the seals, it's this one:

https://www.racingbrake.com/Save-10-...p/bm-21bsp.htm

Sure you can buy it all separately but they clearly discount it when you buy it together. However...they can't be bothered to sell it the way it's advertised by phone or web. Also notice - the way they fixed the "front" kit is by deleting the silicon option all together when they clearly sell that option....but again. This is simple stupid stuff. It's like they design something cool....and then go back to toking in the corner of the office.

honda-guy

iTrader: (55)

the high temp silicon dust boots did held up better than oem for track purpose for me.

yip

iTrader: (1)

I recently went to RB to purchase their brake kit for my car. The owner was there and I asked him about purchasing the kit and he basically shooed me away and told me he was to busy with getting orders out to deal with me. I won't be going back or recommending anyone to go there which is a shame since they are right in my back yard and I was looking at their carbon rotors for my Vette

Driv200

iTrader: (1)

kaj

iTrader: (60)

Not many brake kits fit RPFs.

TimC909

Slightly off topic but I tried purchasing Evo X crossover pipes from Racing Brake which I later found out after where not available so I got an email stating my credit card has been refunded. I have attempted twice to ask for an ETA on availability via email/contact us and as yet have not received a response. Whilst I am thankful for my refund I do think their customer service is somewhat lacking.

TimC909

Kaj, on another note, have you looked at Alcon Advantage Extreme BBK?

kaj

iTrader: (60)

I have to say, customer service is a dying art, these days. With vendors doing most of their business online, there is no accountability for their behavior, so can do as they please. Add to that the fact that the internet provides an endless supply of customers, why would they give a ****?
I've been very vocal on this forum regarding that. I don't care how good someone is at their job. If they are unwilling to stay in contact with a customer, I'll find someone else. I have yet to find any aspect of Evo ownership where I am limited to one person that can perform a service decently. I don't choose another vendor out of anger or spite. It's just that I don't have six weeks to wait for each reply. There have been a couple times I've really wanted to work with someone on a project, but had to go elsewhere. It's a shame.
As for the brakes: I have not, but I will. I do have a set of X calipers ready and waiting.... and anything "Alcon" is probably out of my budget until next year (though always makes me drool). I'll check them out, though, and maybe start saving. This is all my research for when I get back to work. I have a long list of stuff to do to the car.