Hopefully people who have bee to Shelton Mitsubishi in CT have had a much different experience than I have. If people have been following my problems they know the story but to make a long story short (well not really)

1) Grinding noise coming from tranny

2) Brought car to in shelton and they told me that they couldnt reproduce the problem. I asked them if they wanted me to come down to take it for a ride with the tech. they said no.

3) Got a call back 15 minutes later and they said they found the noise and it was the rear drive shaft...I was like there is NO way that this noise is the rear driveshaft. So they replace the rear driveshaft

4) Pick the car up a week later. As soon as I leave the lot...to my suprise the GRINDING is still there (It was at night so I didnt just leave it there)

5) Bring the car back the next day. Finally they have a tech go with me. The tech was like there is def. something wrong and it sounds like the t-case or tranny

6) I leave the car there and I get a call 2 days later telling me it is the t-case and I should have the car back in a week.

7) Week later pick up the car and everything at first sounds and feels GREAT. Later the next day I take a couple of pulls and this awful grinding noise shreaks from the t-case at near WOT.

8) The next day while driving to work the original noise comes back. I turn right around and I bring the car back to shelton

9) The service manager comes running out saying "We are not taking this car back" has a bulletin about drivetrain noise being normal. (we all have seen that bulletin about 4 months ago) So now i am ripped. i tell him "If you thought that the noise was normal to begin with, then why the hell do you take 3 weeks of my time and replace the rear driveshaft and t-case" His reply was He then tells me that he will not let me take a tech for a ride in the car because his evo tech is on vacation. I then ask him to at least check the levels in the t-case for me. he says ok and i then see a tech (un-certified evo tech) taking a ride in my car. BTW....this whole time i can hear and see him BSing with a bunch of techs making crude comments about me. Anyways the tech comes back and says he didnt hear anything....I am like how the F$#* can you miss that noise. This noise is a GRINDING, f#$#ed up t-case noise. He then tells me that the car is driveable and I would have to wait for a rep. to come take a look at my car. he tells me i will call you today to let you know when he will be in.

10) I drive to work and call Colonial Mitsu. in Danbury. The service manager tells me that he will take care of it and he has already gotten the OK from the rep to work on my car.

11) One week later, still no call from Shelton....huh..what a suprise

12) Finally get my car back 2.5 weeks later and after having basically the whole tranny replaced and another t-case the car seems to be alright (knock on wood.)

BTW...the tech from Colonial privately called me and told me that the t-case that shelton installed was SHOT.......and after 1 day.

Also, I finally got a call from shelton and he told me that the rep. would be there on the 18th of Nov. about 2 weeks later after i brought the car back. Guess what i told him

Anyways this service manager from shelton was some little ***** who didnt know **** about the EVO and I told him that i knew about the bulletin way before he showed me. I will never ever bring my car back to SHELTON again because of this so called SERVICE manager

DONT say you werent warned.

 

Try schaeller mitsu in New Britain.
I've used them for the past 5yrs with my DSM and now with the Evo. My personal experience with other shops in central CT has been aweful. But schaeller service is pretty good.
Their sales team is an entirely different story though!!
I would never EVER buy a car from them, to say the least..

 

#1 Write corporate, and just like this thread explain to them what Shelton did to you.
#2 Write corporate, and tell them how Colonial/Danbury treated you well.

I am sick and tired of these Mitsu dealers thinking they have a "sure sale" with these Evos and think they have license to treat people like ****

 

Complain to the most senior person you can find

 

sorry to hear that SuperchargedGTZ , where in CT you from?

 

Shelton...I will not be bringing my car back to them unless there is any recalls involved.

 

I hate to revive this thread from the dead, but I too have had problems with that dealership and now have reported the problems to the corporate levels.

It all stems back to a simple 15,000 service visit. I make the app't a week in advance and tell them I need to have the car at 3PM so I can see Geico about a claims adjustment (slight damage due to skimming an animal). I drop the car off at 7:30am and reemphasize this fact, but now I am not in the book for an appointment arrgh. I went through all the trouble to book this well in advance and even take a day off from work since I work 60-90 mins away. I come back at 2:30 to get the car and NOTHING has been done yet, and I basically say WTF. They say bring it back right away and they can finish the job (well start it too!).

Geico only took 30 mins so I had it back in their hands by 3:15 and the Service Dep't said they would stay late to finish the job. I come back at 6, and am told I must pay for it right away since they are closing.

I pay for the service app't and wait about 15 mins and low and behold, it's clear that the car was not complete even though I paid full price. The service job included a free car wash, tire rotation and fluid top-off, none of which had been completed. I was angry but they told me to come back tomorrow. I refuse to take off anymore time from work to settle the matter but place a call to the Manager of the dealership who said he'd refund half my service payment and to stop by anytime before 6 that week.

I show up Thursday at 4PM and he had already gone home and to come back again. I explain slowly and sensibly that this is becoming a pain as I work downtown and can't just keep leaving work early to settle issues that should never have happened and is the "dealers responsibility and problem" to rectify. I call the manager the next day and leave a message on his personal voicemail and have not heard back.

All this is compounded by an assistant manager who remembers me from when I purchased the car and insists that he is the end all be all because he can remember basic information such as my first name. I am really unimpressed as the dealership has sold between 8-12 Evos and as their premiere model I sort of expect that they may remember Evo buyers. I'm also told he will forward onto the manager that I am an individual who hurt the dealership ratings by putting low scored on my JD Power survey.

That broke the straw on the camel's back. First off, I gave sales, management and the dealership perfect scores on the survey (photocopy for those who want to see) and gave low marks to the finance officer for being unprofessional and committing borderline fraud. Besides promising me a certain dollar figure for my trade-in and then renagging it the next day after I already had the Evo (tough environment for domestics I was told LOL) he also failed to secure a loan with the company I had setup in advance. I got the same interest rate but from an alternative lender but I bet they did it all for the spreads.

The basic question is: should you service a client who paid close to MSRP when the car first came out, brings it back for service and autobody work like this? Considering I service much larger clients on a daily basis and sell more merchandise than the entire Crabtree car network in a given year I'd say NO. Learn to treat your customers with respect and return phone calls that are made with the utmost courtesy to begin with. Mitsubishi Corporate has again been contacted. Wake up people!!

 

there is only one good service advisor there and his name is Larry. he is kinda cocky but he is knowledgeable. however, the service manager

 

The sad reality is that is in real hot water in CT

is going out of business

All the Ct dealerships are closing up and going out of business

headquarters dont care how much you complain - the dealerships are complaining too - cars all suck except the evo and they cant sell enough cars to even break even

I remember how all those low life stealerships were screweing us by marking up the evo's price so much when they came out and now its pay back time

BTW - as for Crabtree - they suck the big one

Next time you need a service - take it to pruven - they have all the filters and Mobil 1 oil in stock and will do it much cheaper and better than the stealerships

 

I don't know if the service manager has changed but crabtree ordered warranty covered parts, recieve it and wait for my call, make me leave the car, and return it with 15 miles more then when i left it. in the process of contacting corporate. any good mod friendly ct mitsu dealers?

 

man i am glad i am not around that area.