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May 17, 2013 | 04:58 AM

#16

XSilverJ

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From: MA

Quote:

Originally Posted by 05OrangeSS

That's insane customer service honestly. To see a company actively go on a forum and search through these threads and respond in itself is astonishing, let alone owning up to a mistake made and then offering money back on a repair is WAY above and beyond if you ask me. Hope everything works out for the OP and another +1 for FP in keeping their customer happy in my book.

x2 mistakes happen.. this shows FP has great character and honesty.

May 17, 2013 | 09:00 AM

#17

phrequenc

Thread Starter

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From: 203

I agree. I will revise my statement when all is said and done.

May 17, 2013 | 09:17 AM

#18

NOMIEZVR4

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Joined: Dec 2006

Posts: 559

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From: Chitown

man you gotta love FP..one company that knows how to keep any customer happy!!

May 17, 2013 | 10:10 AM

#19

9evolution

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Joined: Nov 2007

Posts: 650

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From: VA

Shipping error = excellent costumer service, discount and apology. Great to read a vendor doing the right thing, kudos FP.

May 17, 2013 | 10:19 AM

#20

desiromeo812

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From: norcaL

FP taking care of ****.

May 17, 2013 | 12:45 PM

#21

GotWheelHop

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From: Las Vegas

Add in the fact that they ate $200 in overnight shipping to fix the problem. Wow. Blown away by FP's handling of this. Kudos.

May 17, 2013 | 01:22 PM

#22

Michael @ FP

Former Sponsor

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Joined: Feb 2013

Posts: 333

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From: Dallas

Quote:

Originally Posted by GotWheelHop

Add in the fact that they ate $200 in overnight shipping to fix the problem. Wow. Blown away by FP's handling of this. Kudos.

Actually because the turbo had to go to Canada and come back, we've spent a hair over $500.

I didn't want to bring it up because it wasn't relevant and would just to toot our own horn.

-Michael

May 17, 2013 | 03:35 PM

#23

doober

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From: PA

Talk about above and beyond!

May 17, 2013 | 04:12 PM

#24

ghozt

Newbie

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Joined: Jan 2012

Posts: 95

Likes: 1

From: Texas

This customer service is great to see. And the response on the forum no less. When it comes my turn for a new turbo ill just pick it up in person. I'm lucky to have FP so close to me geographically.

May 23, 2013 | 02:29 PM

#25

ikt

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Joined: Oct 2009

Posts: 1,574

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From: the internet

Quote:

Originally Posted by phrequenc

I'm not completely satisfied, but I am much happier now than I was previously. I will re-evaluate my opinion when all is said and done.

what the !@#$ do you want?? A foot rub??

Last edited by ikt; May 23, 2013 at 02:32 PM.

May 23, 2013 | 05:05 PM

#26

atombomb33

EvoM Community Team

iTrader: (28)

Joined: Apr 2007

Posts: 2,471

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From: Redondo Beach, CA

Quote:

Originally Posted by phrequenc

I agree. I will revise my statement when all is said and done.

I've locked the thread since it seems this situation was solved quickly. I think the thread speaks for itself and the forum members will be able to make a clear decision on FP.

OP, if you would like to reopen the thread and revise your statement, please PM me and I'll open the thread so you can do so.