Another UNHAPPY VIVID Customer

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Jan 14, 2007 | 05:07 PM

MRadjahoe

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From: Los Angeles, CA

Another UNHAPPY VIVID Customer

WING CAME IN and everything is GREAT

Thanks to Brett! I gave them a plus 1.

Last edited by MRadjahoe; Jan 16, 2007 at 08:16 AM.

Jan 14, 2007 | 05:16 PM

gt19tx

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From: Denton

If you paid with paypal file a claim with them. They are very good at resolving issues.

Jan 14, 2007 | 05:21 PM

Knightracer

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From: ohio

tell them its illegal to take payment on a product you haven't sent. Yuo can call your bank also but being that its benn over a month I don't think they can cancel the payment.

Jan 14, 2007 | 05:57 PM

Evo2k6Lee

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Joined: Aug 2006

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From: Mount Juliet, TN

I'm not so sure this is an issue with Vivid so much as Fedex. Did you confirm with Fedex that the package had actually been shipped and if so, that they were sending it to the correct address? I'm not trying to play Devil's Advocate here, but I'm just saying direct the blame to the appropriate place. If you used a credit card or Paypal, it should be fairly easy to file a claim and get an investigation started.

When you said you called and then emailed 'them', who is them? Did you contact Fedex or Vivid? At any rate, I would definitely be on the horn with both of them to figure out who dropped the ball on this and then proceed from there.

Jan 14, 2007 | 06:08 PM

ThePrez

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Joined: Jan 2007

Posts: 20

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From: AZ

Quote:

Originally Posted by MRadjahoe

I ordered a SIMPLE wing from Vivid Racing on the 26 of Dec in 2006. Its going on the 4th week of this transaction. My FEDEX tracking number said that it was going to be shipped out the 26 and it would get here the 4th of January. After 2 weeks the fedex tracking number stopped working. I called them that week to find out what was going on and they told me that the wing was going to be shipped that day. Wing has not arrived yet. I sent them an email early this week and I havent had any response yet. I dont know what Im suppose to do now.

File a claim with my bank?

Call them again?

Somebody let me know what to do.

Thanks

Hit me up at brett@vividracing.com with the information you have, (tracking, invoice, etc.) AND obviously your name and contact information and I'll take care of it when i get in there in the morning. I recently let the shipping person go, and reorganized the shipping department. If it was Vivid's fault I'll refiund your money (or get the wing to you). Either way I'll resolve it tomorrow.

Brett

Jan 14, 2007 | 06:17 PM

ThePrez

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Joined: Jan 2007

Posts: 20

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From: AZ

Quote:

Originally Posted by Knightracer

tell them its illegal to take payment on a product you haven't sent. Yuo can call your bank also but being that its benn over a month I don't think they can cancel the payment.

Uhh... it's NOT ILLEGAL to take payment on a product you haven't sent, although it IS illegal to take that payment and NOT send anything at all. Not what VIVID is planning to do. This thread will be dead tomorrow guys. Peace!

Brett

Jan 14, 2007 | 06:28 PM

Saotome9

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Joined: Dec 2006

Posts: 523

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From: ur mom's place

vivid sucks bro, you should check out the 350z forums and see how many threads they have of unhappy customers

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Jan 14, 2007 | 06:41 PM

4G63 T

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From: MD

We should have UNHAPPY cust. Forum

Jan 14, 2007 | 06:47 PM

CPA5

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From: Oro Valley, AZ

Trust Brett

You all need not worry 'bout VIVID anymore....Brett is cleaning house and things will change!!!

Guarantee he'll take care of this prob.

I'll be the first to say....I'd rock the Brett M stickers...WHAT WHAT LOSCAVIO!!!!!!!

HA HA inside joke on EVO M

OUT

Jan 14, 2007 | 06:54 PM

#10

ThePrez

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Joined: Jan 2007

Posts: 20

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From: AZ

Quote:

Originally Posted by Saotome9

vivid sucks bro, you should check out the 350z forums and see how many threads they have of unhappy customers

Thanks for the "input" Saotome9, the 350Z guys love us compared to the Subaru forum! I'm not here to HIDE guys.

Jan 14, 2007 | 06:55 PM

#11

loscavio

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Joined: Jul 2006

Posts: 15

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From: Scottsdale

I've always been well taken care of at vivid with parts and labor, you are in good hands now that Brett has taken over as pres.

Jan 14, 2007 | 07:00 PM

#12

twostep

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Joined: Jan 2007

Posts: 14

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From: Earth

Who is Bret? Im confuzzzzzed!!!!

Jan 14, 2007 | 07:22 PM

#13

whitersevo

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From: Arizona, FTW

i believe bret, is the guy who is now taking over evans job, evan moved on to tucson to do other things, or he maybe the big boss now. either way, vivid always takes care of people

Last edited by whitersevo; Jan 14, 2007 at 07:29 PM.

Jan 14, 2007 | 07:32 PM

#14

loscavio

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Joined: Jul 2006

Posts: 15

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From: Scottsdale

Brett is Vivid's new Pres as of January. He has a 550 whp daily driver evo and he drove his s2000 in sport compact's Ulitimate Street Car challenge. He has been in the import scene for sometime now.

Jan 14, 2007 | 07:35 PM

#15

whitersevo

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From: Arizona, FTW

yeah, ah I know who he is, yeah cool guy, he was installing an exhaust on his twin turbo suv.

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