let me preface this by saying, i am in NO way standing up for sm's actions.

however, i came very close to buying my evo from them. i also spoke with russ, as well as robert. they were both professional and courteous. luckily i found a much better deal from wes over at cerritos.
that being said, i do frequent socalevo.net, and sm probably has the absolute worst rep over there, and this does not sound out of character for them. i would also recommend posting over there.

hope things work out for ya... go get 'em!