Bob Martin is the guy who started 10 year warranty for Hyundai and started the whole "best back car" for mitsubishi.

See the problem with mitsubishi was letting everyone get credit finance. And when people don't end up paying for their finances and the car gets repoed, the mitsubishi losts a lot of money.

 

I agree that thow they treat customers is a big part of their decline. I know that I'll NEVER own another Mistsubishi ever. I also think it has something to do with, aside from the EVO, everything they make is pretty much a piece of crap.

 

Mitsu cars aren't that bad. They did succeed in making the Galant a Fugly POS though.

The cars are cheap and fairly well built. All these people on the boards cus them because they won't cover warranty work on their raced and modified cars.

It could be worse, like Subaru, sell an under-engineered transmission on a HiPo car and then fail to cover it when it brakes.

 

Don't count on it. The STi competes with more than just the Evolution VIII...

The $30k performance car market will not go away if we lose the Evolution. Back when the 300ZX, 3000GT (VR4), and Supra bailed it was mainly because there was very little market (buyers) for those cars.

Yeah, Mitsubishi Motors needs a tune-up on the customer relationship management team.

 

Don't get me wrong, I LOVE my EVO. I think it's the greatest damn car ever( for the money). But I hate that I should feel hesitation about taking my car to the dealer for anything on my "warranty", because they may look at my exhaust (only visable mod I have) and void my warranty. Which they can't legally do, but then I have to battle with them to fix it.

I'm just saying that, for my money, I'd rather buy something next time with a little nicer quality trim that will be backed by warranty. If I purchase another brand-new car, which is HIGHLY unlikely.

The only thing I've seen to be a problem with this car, is that the trim is crappy and the clutches are supposedly weak. Although mine is still holding up at 16,000 miles.

 

Yeah, I agree. There will still remain a market for a reasonably priced, fast, and practical car.

 

This is soo true. People don't understand all the **** Mitsu went with the eclipses. I know because i own one, and i remeber the times that i would go in for service. The Service manager would tell me that some GSX's had their transfer cases repaired under warranty 2x even 3x. These morons would bolt on 16 and 20g's and drop the clutch at 6-7k rpms. They messed it up for the rest of us .

 

ok, im about to buy an evo and do you guys think this is somehting i should get all worried about or do you think there will be ways that i can get stuff taken care of such as warrenty issues and things, if the do go out if business???

 

It's not customer service that's killing Mitsubishi. You discover that AFTER you buy a car. It may be a factor in why Evo owners aren't neccesarily brand loyal to Mitsubishi, but that affects repeat buyers, not new buyers. Mitsubishi is starved for new buyers. The reason they can't attact them is pretty obvious if you go to a dealership without any Evos on the lot: My God what a boring selection of cars! I would never think to buy a Mitsubishi unless it was an Evo. Everything else puts me to sleep. With the exception of Daewoo, are there any other car manufacturers with a more forgettable lineup (minus the Evo of course). Even Hyundai is doing respectably well in SUV sales. And even Kias are selling well among the 18-25 demographic. Mitsubishi needs a Lee Iacoca or a cowboy type revisionist like that who has a clear-cut vision for the future and doesn't give a f*ck about the existing executive culture. All they need is one car, probably a little 35mpg compact (maybe even a hybrid) that's reliable, inexpensive and sells decently well in the US and Europe. Then they'll be able to get their footing. Once they get their footing they'll have a little more expendable income for R&D and, just about the time all those young Mitsu compact car buyers are ready for a new car, Mistubishi will release a quality mid size car. You gotta develop your customer base. They haven't ever been able to do that for as long as I've owned a car.

 

If you're mainly concerned about warranty I would not buy any Mitsubishi right now.

I, for one, am not worried about warranty as I've been modifying my car. I've been performing all maintenance and repairs by myself. (With access to a repair shop that my friend runs)

My last car, a 2002 Pontiac Firebird WS6, was never modified and service was stellar. Being an American car I did have to put it in for minor warranty stuff (all cosmetic; headlight assembly, interior panel, and T-roof seal). Props to GM for service (and actually, price since an oil change was only $13).

This in comparison makes it real easy to see how bad Mitsubishi is doing in the customer relationship/service department.

 

Not true. Read the post just above yours. New customers are taking notes and doing their homework before buying cars.

 

yep. That could be its own topic on these forums!

 

ummm, if mitsu goes under does that mean the value of our cars doubles? Evos would REALLY be rare...would everyone try to ****** them up as fast as fast can be? Hmmm...

 

OK Calm down.....

Mitsu is not going to go out of business. They are being so dumb asses and that is true. I remember when I sold cars for Volvo. It took them about 5 years just enough not to go out of business in US. in 2001 they came out with a new line of cars. After they made a few sales they started to make better advertisment. Their quality was always good but their product was never advertised well. Also when I owned my Volvo, All I did is put a Cat Back Exhaust, and air filter and those idiots voided my whole cars warranty. Man I maid out of my A$$ to get that car fixed when it went bad. I had to make special financing just for reapairs. Hahaha What a joke, but they got better. They started to let poeple do minor modds to the cars and they won't say anything. Their sales are going crazy now...

Well what will happen to Mitsu, they will get better it's just down time that they are going through. I still have connections to the dealer Manager and I had luch with him the other day. I asked him what going on with Mitsu. He told me that they got help from their Mother Co. from Japan. Plus they have 3 or 4 new models coming out. They will really rock the world I hope with the new Elipse. That car looks awesome and it will perform very good. It will be a very fast car....

I also asked him about Warranty...... He told me that, there are customers coming in complaining about their cars. These customers are very young between 18-23 years. Some of them don't know how to drive that well, them on top of that they modd the cars crazy style and then they break **** in them. Then they come to the dealer and make a big fhuss... Now come on.... I know some dealers are really stupid and some of the managers should be fired, but I suggest for people who want to modd these cars to be alittle smart too.
1st - thing you should do, is find the dealer you want to service your car at.
2nd - have a meeting with the dealer service manager. tell him what you are planning on doing to your car. See what he has to say. try to reason with him. Tell him, man look if my parts that I put on the car will cause other things to break then you can hold me liable, but if it is not caused by the parts I put on then back me up. Also explain to him and try to prove to them that the parts that you will put on the car will make the car better and last longer. Try it guys like this you have nothing to loose.

So don't worry about Mitsu going out of business, they will not allow for that to happen. It's just a slow time for them right now, but things will pick up..

Enjoy these crazy A$$ Evo, there is no other car like it.

 

I've modified my car, and still want them to warraty it! To a reasonable amount, I wouldn't expect them to warrant problems caused by me raising the power level to like 100HP over stock of course.


Agreed, domestic manuf. are much better about warranty. My last car was a 96 Cobra, and of the 2 problems I ever had with it, I got no flack from the dealers. And it was slightly modded!