One crappy fitting poor customer service having company....
Evolving Member
Joined: Apr 2004
Posts: 344
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From: san antonio
Acokaka just lost about 99.9% of possible sales on Evom, bravo!
I really enjoyed reading their return policy, and how stupid do you have to be to treat Buschur like this with that silly email. Thanks for posting it Dave so no one else gets ripped off.
BAN THEM
I really enjoyed reading their return policy, and how stupid do you have to be to treat Buschur like this with that silly email. Thanks for posting it Dave so no one else gets ripped off.
BAN THEM
Account Disabled
Joined: Jul 2004
Posts: 226
Likes: 0
yes we did make a mistake, today we had an unknown package originating from Ohio to us, Considering we have had only 2 shipments sent to Ohio within the last 30 days and no prior notice given to our facility of a return we naturally assumed..
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Originally Posted by 992gnt
I got my front bumper on Tuesday. VERY well packed, absolutely no damage whatsoever. I did a quick test fit today. Spent maybe 45 minutes removing the stock bumper, drilling a couple of holes, and fitting it up. I am completely blown away with the fit of this bumper. Without any tweaking at all, the holes lined up, it fit right over the bumper support, and the undertray lines up as well. The pictures in the link were taken with only the two bolts in the core support and the bolts in each wheel well. As you can see the thing fits like stock, which it should seeing as it looks like it was molded from a factory Evo IX bumper.
Accolade Evo IX Front Bumper
Accolade Evo IX Front Bumper
http://home.fuse.net/wallace/EVO/Bumper/
Originally Posted by Mike@Accolade
yes we did make a mistake, today we had an unknown package originating from Ohio to us, Considering we have had only 2 shipments sent to Ohio within the last 30 days and no prior notice given to our facility of a return we naturally assumed..
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
^^word...on top of that...the bumper might look okay but it could fit like **** so do you expect the delivery guy to wait for the costomer to test fit the part before making a decision on whether to send it back or not
Originally Posted by Mike@Accolade
yes we did make a mistake, today we had an unknown package originating from Ohio to us, Considering we have had only 2 shipments sent to Ohio within the last 30 days and no prior notice given to our facility of a return we naturally assumed..
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
No answer you give explains your cheap products or your arrogance!
YOU SHOULD GO AWAY FOR GOOD!
Account Disabled
Joined: Jul 2004
Posts: 226
Likes: 0
If this is going to turn into a lynch fest we will have no part of this, we do apologize that we came across rather poorly on our last email, but if you consider the fact that Jarrod was instigating us with threats of turning this into forum politics he is really not off based in how he came across.
We also regret that we made an error in expecting the unexpected and lighting our own fire that lead to this.. that match being the accusing of recieving an unauthorized return that was never sent.
We also regret that we made an error in expecting the unexpected and lighting our own fire that lead to this.. that match being the accusing of recieving an unauthorized return that was never sent.
Account Disabled
Joined: Jul 2004
Posts: 226
Likes: 0
Originally Posted by kErViOsVIII
^^word...on top of that...the bumper might look okay but it could fit like **** so do you expect the delivery guy to wait for the costomer to test fit the part before making a decision on whether to send it back or not
Originally Posted by 992gnt
I got my front bumper on Tuesday. VERY well packed, absolutely no damage whatsoever. I did a quick test fit today. Spent maybe 45 minutes removing the stock bumper, drilling a couple of holes, and fitting it up. I am completely blown away with the fit of this bumper. Without any tweaking at all, the holes lined up, it fit right over the bumper support, and the undertray lines up as well. The pictures in the link were taken with only the two bolts in the core support and the bolts in each wheel well. As you can see the thing fits like stock, which it should seeing as it looks like it was molded from a factory Evo IX bumper.
Accolade Evo IX Front Bumper
Accolade Evo IX Front Bumper
whatever
Originally Posted by Mike@Accolade
yes we did make a mistake, today we had an unknown package originating from Ohio to us, Considering we have had only 2 shipments sent to Ohio within the last 30 days and no prior notice given to our facility of a return we naturally assumed..
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
Originally Posted by Mike@Accolade
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service"
btw... I am not siding with either parties and feel fitmen should be correct but you get what you pay for. Buy a knockoff bumper it will be knockoff quality. The quality bumper's(aka not knockoffs) are more expensive to build and take longer to get the product ready to sell. You sometime pay more for the name but fitment and quality also contribute to the price
Originally Posted by Mike@Accolade
If this is going to turn into a lynch fest we will have no part of this, we do apologize that we came across rather poorly on our last email, but if you consider the fact that Jarrod was instigating us with threats of turning this into forum politics he is really not off based in how he came across.
We also regret that we made an error in expecting the unexpected and lighting our own fire that lead to this.. that match being the accusing of recieving an unauthorized return that was never sent.
We also regret that we made an error in expecting the unexpected and lighting our own fire that lead to this.. that match being the accusing of recieving an unauthorized return that was never sent.
Registered User
Joined: May 2002
Posts: 508
Likes: 0
From: Texas...panhandle...ugh
Mike@Accolade,
You guys acted like complete a-holes. You've lost my business permanently. I will never buy an Accolade product, nor even consider any product you produce. Your company policies alone are attrocious and showing us ONE bumper that was made sort-of-right doesn't discount the horrendous quality of others. Nobody stands there with the UPS guy waiting, opens up the boxes and goes over an entire bumper. That would be absolutely unheard of and you'd be screwing the UPS driver who's just trying to get his route done. To point out that Jarod didn't do that further testifies to your azzanine policies and your attitute toward customers. Guess what pal...the money you're now going to lose on sales dropping as a result of this crap will certainly make you think twice. Obviously nothing else does, but your sales are done to most of us.
Honestly, how stupid of you. Really boneheaded. What a guy to screw over. Genius!
You guys acted like complete a-holes. You've lost my business permanently. I will never buy an Accolade product, nor even consider any product you produce. Your company policies alone are attrocious and showing us ONE bumper that was made sort-of-right doesn't discount the horrendous quality of others. Nobody stands there with the UPS guy waiting, opens up the boxes and goes over an entire bumper. That would be absolutely unheard of and you'd be screwing the UPS driver who's just trying to get his route done. To point out that Jarod didn't do that further testifies to your azzanine policies and your attitute toward customers. Guess what pal...the money you're now going to lose on sales dropping as a result of this crap will certainly make you think twice. Obviously nothing else does, but your sales are done to most of us.
Honestly, how stupid of you. Really boneheaded. What a guy to screw over. Genius!
Everyone makes mistakes. But for you to be so rude about the return is just plain wrong. I hope you can recover from this and continue to do buisness here at evom but it could be really hard to get people to trust in you again.