One crappy fitting poor customer service having company....
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Originally Posted by MyCre8n=Evlshn
Mike@Accolade,
Nobody stands there with the UPS guy waiting, opens up the boxes and goes over an entire bumper. That would be absolutely unheard of and you'd be screwing the UPS driver who's just trying to get his route done. To point out that Jarod didn't do that further testifies to your azzanine policies and your attitute toward customers.
Nobody stands there with the UPS guy waiting, opens up the boxes and goes over an entire bumper. That would be absolutely unheard of and you'd be screwing the UPS driver who's just trying to get his route done. To point out that Jarod didn't do that further testifies to your azzanine policies and your attitute toward customers.
Infact the carton is stapled so a slight pull at a single flap at the top will reveal the contents, one only needs to take said bumper out and remove a bag and overlook the part.
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Originally Posted by keevo54
I do not think this is a good way to get quality customer service. Hmm. I am going to threaten you into returning my bumper by posting on EvoM about my bad experience. It seems like this should have been between the two disputing faction- people are so eager to get online and ruin company's name.
We do offer a quality replica piece and we do have plenty of satisfied customers.
Originally Posted by Mike@Accolade
yes we did make a mistake, today we had an unknown package originating from Ohio to us, Considering we have had only 2 shipments sent to Ohio within the last 30 days and no prior notice given to our facility of a return we naturally assumed..
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
Considering Jarrod had it put bluntly: "I will ship the front end back out and wait for my refund or I will be in contact with my credit card company and let the nice folks on EvoM know about my experience with your company, products and service" we were expecting it.
We really dont have many returns to us, we are able to work with our customers within the framework of our return policy.. However Jarrod's reasons are solely based on his lack of knowledge on the material and expecting a urethane bumper and the fact that the date to inform us was expired. Not only that but we have notices on our box to inform our customers to inspect their product thoroughly before signing to check for damages and such.. if you are not satisified with it dont sign for it. How hard is it to overlook one bumper properly.
Again we are selling an FRP bumper not a urethane. It is fiberglass based, more info on the material -- > http://www.mdacomposites.org/mda/frp_def.html
It is not a perfect material and it does have minor imperfections.. But a little prep work is all that is required. We have plenty of happy buyers on this evo 9 front bumper.
https://www.evolutionm.net/forums/sh...&postcount=169
Here are some customer pics of the bumper installed but not painted, there are no notable imperfections.
http://home.fuse.net/wallace/EVO/Bumper/
First of all, Jarrod put it bluntly because he's dealing wtih an a-hole. How would you expect any customer to keep their temper when dealing like a company like this?
Secondly, the mistake you made was to try and keep $395 when you're going to end up losing a lot more. You guys are schiesters, plain and simple. Your e-mail did an excellent job of pointing that out.
And just because you had one customer give you positive feedback only proves again that suckers are born every minute. You guys are Busch League.
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Originally Posted by atlvalet
the mistake you made was to try and keep $395 when you're going to end up losing a lot more. You guys are schiesters, plain and simple. Your e-mail did an excellent job of pointing that out.
"for one I was under the impression that it was going to be flexible so things could be "made" to fit if it was not quite right but the front end it pretty much all fiberglass so I dont know why it is called poly-fiber because it is nothing like polyurethane" - Jarrod
This demonstrates a total misunderstanding of a product being purchased. We never advertised it as polyurethane. So we are not about to authorize a return because of customer ignorance.
Last edited by Mike@Accolade; Dec 21, 2005 at 04:27 PM.
David,
Keep us posted on the Counter. I really want to see how it turns out. You never know, maybe you could buy cheap bumpers and make furniture. You could call it EVO ART or Evoture, lol
Keep us posted on the Counter. I really want to see how it turns out. You never know, maybe you could buy cheap bumpers and make furniture. You could call it EVO ART or Evoture, lol
Looks like you messed with the wrong customer and now you are going to have to deal with the consequences. I highly doubt that David Buschur would have started a thread like this as an overreaction to a crappy product. The fact remains that he is one of the most respected in this business and he would stand NOTHING to lose by bashing or gain by promoting you, so he must really be looking out for us the little consumer guys. Like I said you just screwed with the wrong customer which as fate may have it had an industry giant stick up for him. Maybe your business will go on and recover but it won't be with any of my hard earned money. Thanks Dave for looking out for us.
Originally Posted by Mike@Accolade
We act only within the framework or our policy. Our Policy is prestated it can be found clearly before entering our site we try to make it as clear as possible to our buyers. Accolade will not be intimidated with the threat of slander on the forums because we fail to authorize a return because the main reason stated being this.
Secondly, slander only applies if the statements are knowingly fallacious. Considering this thread is getting all of its ammunition from YOUR e-mail, I fail to see how that qualifies as slander.
Finally, your policy stinks. Word of mouth advertising is the best you can get. Congrats, you have now gotten the worst I have seen on here...probably worse than any other vendor here.
i guess the only fair thing would be to hear from the rest of the people who purchased this bumper. i mean, it was a group buy right? so there should be 10 or so other pissed off customers.
Tough break for both Jarrod and Accolade. Before chastising Accolade, someone should take a pole of those who have dealt with them. Maybe it's an isolated incident, maybe it's not. They screwed up with the email, they screwed up by treating Buschur this way, but we all screw up.
Dave, very shivalrous to act as you did towards Jarrod - he has been very helpful when I call with questions.
I have bought body kits in the past; I bought an RS2 kit from Porsche directly for my S2. $3k and 2 years(!) later when I finally received the pieces, they were a little damaged, I don't expect kits to be perfect - it's all about expectations - so take this to a poll I say - gauge others' expectations!
Dave, very shivalrous to act as you did towards Jarrod - he has been very helpful when I call with questions.
I have bought body kits in the past; I bought an RS2 kit from Porsche directly for my S2. $3k and 2 years(!) later when I finally received the pieces, they were a little damaged, I don't expect kits to be perfect - it's all about expectations - so take this to a poll I say - gauge others' expectations!
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Joined: Sep 2001
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From: Queens, NY
Oh man, You guys screwed up BIGTIME!
Treating a well respected tuner and vendor like that for what $395??
Now you guys will probably lose 99% of the business here on EVOM.
Members will now warn n00bs not to buy your products when they are inquiring about it.
Treating a well respected tuner and vendor like that for what $395??
Now you guys will probably lose 99% of the business here on EVOM.
Members will now warn n00bs not to buy your products when they are inquiring about it.
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Originally Posted by atlvalet
First of all, your policy stinks. Yes, you have LEGALLY made disclosure. However, a policy like that only exists to stiff-arm consumers.
Simply put we dont accept packages returned if the main reason is a misconception on the manufactured material..
This comment by Jarrod says it all:
"i dont know why it is called poly-fiber because it is nothing like polyurethane."
Originally Posted by MeKilla
i guess the only fair thing would be to hear from the rest of the people who purchased this bumper. i mean, it was a group buy right? so there should be 10 or so other pissed off customers.
however they still acted like a$$holes so even if the fitment was just off on his, that doesn't do much justice.
I am not taking any side on this matter but i am concerned. I currently have a deposit on a kit from you an after reading all of this i am truly concerned now. What i want/need to know is how hard is this going to be to fit this kit on my car. What is this about drilling holes i keep hearing? and molding? If i am not mistaken you posted that these parts are OEM fit so why would any of this be needed to fit your kit? As far as i know i thought it ment bolt up directly to your factory bolts. Am i mistaken?
Another small problem i have been having is getting straight answers from your people on certain issues. Like "what happends if you dont get enough people for the group buy what happends then?Deposit wise?" My answer given was " we have never had a problem getting buyers" Why didnt you answer my ques?
I have confidence in you resolving your issues with your customers an i think you should maybe revise your return policy.As it stands it looks as if you are scaring a lot of customers with the one in place and maybe trying a little harder in the solving of the problems with your current customers. It may pay off with better buisness an you will gain the respect back here on evom.
Another small problem i have been having is getting straight answers from your people on certain issues. Like "what happends if you dont get enough people for the group buy what happends then?Deposit wise?" My answer given was " we have never had a problem getting buyers" Why didnt you answer my ques?
I have confidence in you resolving your issues with your customers an i think you should maybe revise your return policy.As it stands it looks as if you are scaring a lot of customers with the one in place and maybe trying a little harder in the solving of the problems with your current customers. It may pay off with better buisness an you will gain the respect back here on evom.
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Originally Posted by KavMan
Oh man, You guys screwed up BIGTIME!
Treating a well respected tuner and vendor like that for what $395??
Now you guys will probably lose 99% of the business here on EVOM.
Members will now warn n00bs not to buy your products when they are inquiring about it.
Treating a well respected tuner and vendor like that for what $395??
Now you guys will probably lose 99% of the business here on EVOM.
Members will now warn n00bs not to buy your products when they are inquiring about it.
if you take positive trader feedback dave@accolade out ranks david@buschur literally x3. Im not one to make comparisons but im simply pointing that out because alot of evo owners are more familiar with the latter.
