gruppe-s good or bad?
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From: Hollywood,florida
Originally Posted by 6-speed
I posted an earllier thread about a very similar situation.
In fact, I never have heard from them at all.
I have tried calling them, only to be stuck with a full mailbox, and have PM'ed them as well.
I don't mind if my item is delayed but it would be nice to get some sort of response.
In fact, I never have heard from them at all.
I have tried calling them, only to be stuck with a full mailbox, and have PM'ed them as well.
I don't mind if my item is delayed but it would be nice to get some sort of response.
UPDATE:
Just tried calling Gruppe-S again and all I get is the voicemail.
Plus the "tracking/status of the order" section has a full voice-mailbox, which means I can't even leave a message.
Very frustrating.
Just tried calling Gruppe-S again and all I get is the voicemail.
Plus the "tracking/status of the order" section has a full voice-mailbox, which means I can't even leave a message.
Very frustrating.
Thread Starter
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From: Hollywood,florida
GRUPPE -S if you guys see this thread please lets hear some explanations. we'd like to know whatz going on with the product we ordered. some status on it at least. im not saying i want it this very minute just want to know whatz going on with it
Maybe it is taking long because of your location. My Bumper came very quickly, but im in San Diego. Greyhound will contact you when the bumper gets there. It will come be patient
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Joined: Apr 2004
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From: san antonio
I hate when small companies don't have someone to answer phone during work hours or answer e-mails regarding orders. It's even worse their mailbox has been full for a while and they don't seem to care enough to empty it and answer their messages. I know who I will not order from.
All good with Gruppe-S! Not a problem with any of my past orders.....I wouldnt be surprised if they have been short staffed due to the holidays.....maybe now they are just getting caught up with past orders and tracking orders down....be patient. Don't get too hasty at them now....see what happens in the next week or so.
Originally Posted by ray3328
Why don't you just call them up? I've never had a problem getting them on the phone.
Originally Posted by donmeca2020
yea i realize that guys, just when i made the order which was few weeks before christmas, i paid them in full they asked if i wanted to pay half? i said no just charge it all now. so they did he gave me very lil info on having to go to a grey hound station to go pick up the bumper. didnt give me a date or anything. the i tryed calling them a lil while ago as a matter of fact. all the mailboxes for everyone mail status, retail and everything no one picked up went straight to a answering machine and then as i would try to leave a message it says their mailbox is full. so im just like WTF? you know what im saying?
Sounds to me like you are impatient.
Originally Posted by Hittman
Well next time you call them tell them to check their messages I left about three with my phone number asking them to get back @ me....and they never did.....the LEAST they could do would be to post on the forum about a delay....but not even that was done
At least you were able to leave a message.
I never even received any form of acknowledgement that my order was taken, besides the fact that my PayPal account shows a payment sent to and received by Gruppe-S.
At least we can vent on the forums
I had a fantastic experience with them. A portion of my purchase was not in stock at Gruppe-S so they had a shop they they are friends with send the item from their stock to fill my order.
CoachG
CoachG
Haha^ true ---- venting is good.....as for the "impatient" comment...if you live close to the company of course your gonna get your orders on-time or early maybe, living 1000s of miles away our orders should be shipped first to ensure that everything gets to its respective location ON TIME. btw I've been waiting about 2 Months and they told me 4-6 Weeks in the email they must have changed it to 6-8 weeks recently
