+1

 

Welcome back Tom. I hope all is well with you and your family.

Dave

 

well to everyone who said its either a premature thread and what not. read before you post. and now that tom is back hopefully he'll be able to explain to me whatz up with my part. this thread is now over. MODS LOCK IT UP

 

Just so you know it takes over a week (7 days) for grayhound to deliver something from CA to the east coast.

 

Is that why you put it in past tense, because you don't manage it anymore ?
All joking aside, it's bad practice. I can tell you that I work for a major US financial company and if we did business this way, clients wouldn't trust us with their money.

No, here is where I disagree with you. Did you work on outsourcing the call center to offshore? Because you surely have that mentality. Just because you want to keep the costs down, doesn't mean service has to suck. Most managers I've met only see their short-term gain and don't care (which is one of the reasons our country is going downhill) but that's for beside the point now.

Wait would not be a problem for anybody if it's advertised properly. How dificult is it to record a voice message (instead of letting the voicemail fill up) prior to going to vacation? It takes 30 seconds. I do it every time I go out along with creating an auto-reply for my e-mail with contact numbers if issue is urgent.

Gruppe-S seems to be a good company but they need to polish up on CS skills.

 

No, I was promoted and my old lead now manages the call center. I'm currently in the field working directly with clients.

You're confusing Gruppe-S with a manufacturer. They are simply a retailer. Yes I know they tune also but that's irrelevant to this thread. There's no need to outsource a call center in India or Bangladesh because product questions can always be answered either via the OEM and/or online. Ideally shipping status inquiries and billing issues would be automated. I agree there is room for improvement there. In fact I'm trying to get one of my coworkers to work with Gruppe-S on EXACTLY that, but he has yet to approach them and they are outside my territory. The thing about an autoreply is it's only as good as the information it contains and the people updating its content. I've gotten automated email replies from vendors before saying that when my order ships I'll receive another email with a billing summary and tracking number. 30 seconds later I get another automated email saying there's a back order on that product. Other autoreplies I've got have been worse. At the end of the day people need to realize this is a growing small business with like 10 employees, not SBC or Verizon.

 

It' left gruppe s, that's all they can tell you besides a shipping #. So if you can track it through grey hound great. it's frustrating to call and not get answers, but tracking a bus will probable **** you off too. All grey hound can tell you is it's "in Route". What is Tom supposed to say? "It's in route want a discount?"

 

My vote is "Good". I know they done several meets for our local group and other groups I believe. I actually just got a call from them today and my part is on the way.

Dave

 

I didn't read the entire thread but I had many great experiences with gruppe-s, I bought most of my wrx and sti parts from them and I plan to do the same with my evo. I recieved all my parts on time, no complaints from me. I will do business with them again.

 

Oh man I can't believe someone started this thread! I ordered a set of Volk GT-U's from them and I went through Tom. Well he told me that he had an Evo himself and was helping me figure out the offset that I would need cuz I wanted them to fit my stock tires. Well not only did they take months and months to get to me but they were the wrong offset! I didn't find out that they were the wrong offset until I was at National Tire and Battery and they put them on and scratched up my front brake calipers real bad.
So I call and complain and tell them what happened and he said that he made a mistake and ordered the wrong size. So can I tell you how pissed I was to have rims that were 2 grand that I waited for months that were the wrong size and now had messed up calipers. They basically tried to tell me that it was the tire shops fault that they should've known they were the wrong size and not put them on.
In the end they gave reimbursed me $300 (whoop di freaking do!) Not enough to get the calipers fixed other then to buy some paint myself to fix it. I got spacers for the front so that the wheels would work out for me. They are gorgeous wheels but what a pain in the butt!!!!

 

How can you blame Gruppe-s for NTB's mistake of scratching your calipers? And if $300 is nothing to you then send it my way.

 

Why should NTB be responsible for something that Gruppe-s ordered? The offset was wrong, which gruppe-s admitted to after the fact that the brakes were scrached. NTB was under the impression that the proper rim was orderd

 

 

Because that's all they do. Before slamming on a pair of rims and torqueing them down it's common sense that they should check for any clearance issues, no? They were the wrong size, but NTB made a minor problem a major problem.

 

alright well i spoke to tom, he called me and told me that the bumper will now be in by the end of febuary. im glad that he contacted me in a timely fashion, only thing i feel mislead thinking i would have it this month. but other then that i am glad he called asked if i wanted to still wait for the bumper or get a full refund.