Bingo very well said.

 

I definitely respect that post. Thanks for clearing that up.

 

Well, I hate to pile on but I just had to call GruppeS on Friday. I ordered a Cusco strut brace via their website and payed with PayPal. The cash left my account that day, and I never got any type of confirmation from Gruppe regarding my order. That was on 2/12/06 (16 days ago). I called after 12 days for an update because I hadn't received my parts.

The guy on the phone looked up my order and told me the parts were on backorder and wouldn't be in for another 2 weeks. WTF? I told him I was a little pissed that I never got notification that the parts were backordered, though I had paid in full. All he said was that I'd receive an email when the parts ship to me in 2 weeks. Well in the meantime I'm out $200 cash while I wait for a part that I was never told was on backorder. That kinda sucks.

Gruppe REALLY SHOULD notify internet buyers if the product is out of stock.

 

I absolutely agree 100% with Gotevo? I am in retail as well and **** happens! At least they tried to make it right, that's all I would ask for.

 

Another one added to the gullible definition. Hey where do you work at as a sales rep?

 

Obviously you would want your money refunded....but why interest? Unless if it's for not catching it quick, and you got charged interest on your credit card?
I wonder what the police would say if you told them that you wanted to file a police report for credit card fraud, after a business refunded your money....but you didn't get any "interest"?

In the end, I guess I am more understanding with businesses. I have had other vendors in the past make some mistakes, and as long as they correct it.....then no problem. I have had vendors fix issues that I had after miscalculating my finances and having to cancel an order.....with no recourse to me financially. That's a business that I will always go back to.

But believe me, if I felt that I was being ripped off intentionally, me being upset would be an understatement.

 

Look man. You obviously are (as the original poster) blowing this outa proportion!!! They said they'd fix it. If they don't then totaly diff story, but asuming they do fix it WTF was all this for? For a simple mistake that is trying to be fixed by the company that made it. You choose to turn your head to this little fact and therefore are ignorant of the real situation. You guys are just making fools of yourselves, so be it.

 

Unfortunately mistakes like this happen in our industry. keyword is mistake. between drop shipments and dealing with suppliers it can get complicated. i am confident they weren't trying to decieve you or overcharge your cc on purpose.

Between all the expenses it takes to setup a brick and mortar business and the overhead to keep it a float, it would not make sense to cheat a customer period, as people with brick and mortar businesses are in it for the long term.

Now... internet dorm room businesses and low price leaders out of their parents garage... i would definately give them less slack before shouting foul.

 

Bingo thats why. No I am talking about filing a report if the business never refunded you or refunded you the wrong amount(obviously if it is less).

 

couldn't have put it better myself!!!!! tried but coudn't... hehe

 

A fool is one who is apathetic and ignorant to the FACT that somehting could happen to where they dont refund his money. You ever thought of that? Now because I have thought of the worst case scenario he now has the info to handle the situation.

The cornerstone of poverty and ignorance is apathy. So you would rather forget about it and wait for somehting to happen? IMO I would rather do soemthing about it to make sure they make it right. Is that so wrong?

 

Understandable... haha damn, did i even spell that right?

Heres my scenerio for a great vendor:
I had an 04' STI.... Purchased some LE28n from Godspeed Inc a few years back.... then ran into some financial issues a day later (long story).... I offered Dan to think of a restocking fee that was fair.... His response, not needed. Just to come back to him once I got the situation straightened out for future parts.

Guess I have been lucky for the most part. Still have nothing but good things to say about vendors I have dealt with. Now an e-bay scammer....and some individual that tried to pull a scam on me in person. Needless to say, I was a different person back then and was.... let's just say "very influential".

 

I never said to just move on and forget about all this. It is a good idea to follow up and not be ignorant about it all. What i am saying is that he didn't need to go as far as to post this. This is a minor issue and is being delt with accordingly. The poster was ignorant of that and decided to post anyways. I would have waited for a few more day to see what happens. If they refund him (which i'm sure they will) what will your point be? ... that a mistake like this should never be maid...but if it's made throw a BAD VENDOR post up so everyone can see....before you even let them resolve it. ??!?!?!?!!? if that's the case, we should have a seperate forum on here just for that.... but that isn't the case because people understand that mistakes happen, and 99% of the time they are fixed by the vender (especially one like gruppe-s)

 

everyone makes a mistake every once in a while....the only company that every1 seems to dislike is accolade or accolad...idk....the body kit people

 

well you see my signature... do what i did... i dont think too many people had much problem with them though.... hopup however is the shytiest people on the net