A Bad Vendor Experience!!
Originally Posted by 03blkevo
I had a similar exp---->I ordered my clutch flywheel from them on JAN 30 and it said on the web site usually ships in one day. I waited two weeks called twice and left messages waited another week and called left a message and no one got back to me. They gave me no email or phone call back to tell me that the clutch/flywheel was out of stock and were looking for someone to get it from. Their supplier finally gave it to them and i will get it 6 weeks after the order. So beware when doing business with gruppe-s they are a poor customer service company.
Originally Posted by gotevo?
NO NO NO!!! he turned down the discounts and went public, if you are reading this gruppe, don't bother with this guy, he'll just post another thread that the test pipe you gave him for free shipped in 4 days, not in 3 like he was told. tsk tsk
Originally Posted by SKILMATIC
I am sorry but overcharging someones credit card and waiting till he recieves his statement and him calling group s and having to apporach them to let them know is fraud. Now I could see if they accidentally did this and group s telling him before he gets his statement what happened then that woudl be a honest mistake but I can gaurantee you that if this went to trial guess who woudl be walking away with the winning check? Its a no brainer bud. Let me ask you this, if this guy wasnt adament about checking his statements and he never caught this mistake I wonder how long group s would have taken to clear up their "honest mistake." Hmm.. maybe you being a moderator have all these answers.
Sorry hate to break it to ya I dont care how you look at it walking out of a store with their merchandise and after they catch you with it and you tell them"oh but I am sorry I didnt know I had these things in my hand" isnt going to go very well with a judge.
Sorry hate to break it to ya I dont care how you look at it walking out of a store with their merchandise and after they catch you with it and you tell them"oh but I am sorry I didnt know I had these things in my hand" isnt going to go very well with a judge.
probably what happened is when you called the guy looked on a screen which was not in real time. from when he made the order and when the order got to the person who puts the orders together they might have ran out if they were popular items that you ordered. Be happy they are going to refund the money and even offered something to you. I know somebody who ordered a set of custom heads from a company and then didnt need them. he shipped them back to the company and didnt recieve the money for over 2 mo. and we are talking about a few G's
Evolving Member
Joined: Jul 2005
Posts: 374
Likes: 0
From: Portland, Oregon
Originally Posted by ROK EVO
Hi, guys
I just want to share my bad experience with Gruppe-s, so that cases like this won't happen again with you guys in the future. Here goes my story. About a month ago, I called gruppe-s to place an order for following items; Tanabe downpipe, Helix HFC, Cusco LABs & Shorty Antenna. The sales representative, whom I spoke to, said everything was in stock, ready to be shipped and he was going to send me a confirmation email with shipping information next day. He even told me that I was lucky to get all the items, because those items were low in stock! Then, I waited for 3 days for the confirmation email that he promised me over the phone, still no response from him. So I called gruppe-s to find out what was going on and they told me that except for the HFC, everything else was backordered! At that point, I was really unpleasant with the sales rep's dishonesty about the availability of items and his customer services, so I just canceled the order with them. A week later, I called gruppe-s again to re-order the Helix HFC, since I really wanted to finish off my exhaust components. I received the HFC in about 2 weeks and the HFC was sent with good packaging and looked liked a good product. Guess what happened next??
I just received my credit card statement and found out that Gruppe-s has overcharged me $700 for the items that I canceled (the order) after finding out that items were backordered!!! How could a legitimate business do something like this? What if I didn't go over my credit card statement to match the numbers?
I just called Gruppe-s and they told me that they are going to refund me the money back, but it still bothers me a lot that these guys' business practices are so careless and deceptive. Please be super careful and take extra caution when you guys deal with Gruppe-s! Make sure you go over the credit card statement to match dollar amounts with actual invoices! Thank you for reading.
Sammy
p.s. I was offered a free test pipe or huge discount on next purchases at the cost of not going public with this story, but I decided to forgo the small economic benefit for the sake of this community. (Daniel! I am sorry to put you in a headache, but what you guys have done is simply and plainly wrong and I hope that gruppe-s can learn from this.)
I just want to share my bad experience with Gruppe-s, so that cases like this won't happen again with you guys in the future. Here goes my story. About a month ago, I called gruppe-s to place an order for following items; Tanabe downpipe, Helix HFC, Cusco LABs & Shorty Antenna. The sales representative, whom I spoke to, said everything was in stock, ready to be shipped and he was going to send me a confirmation email with shipping information next day. He even told me that I was lucky to get all the items, because those items were low in stock! Then, I waited for 3 days for the confirmation email that he promised me over the phone, still no response from him. So I called gruppe-s to find out what was going on and they told me that except for the HFC, everything else was backordered! At that point, I was really unpleasant with the sales rep's dishonesty about the availability of items and his customer services, so I just canceled the order with them. A week later, I called gruppe-s again to re-order the Helix HFC, since I really wanted to finish off my exhaust components. I received the HFC in about 2 weeks and the HFC was sent with good packaging and looked liked a good product. Guess what happened next??
I just received my credit card statement and found out that Gruppe-s has overcharged me $700 for the items that I canceled (the order) after finding out that items were backordered!!! How could a legitimate business do something like this? What if I didn't go over my credit card statement to match the numbers?
I just called Gruppe-s and they told me that they are going to refund me the money back, but it still bothers me a lot that these guys' business practices are so careless and deceptive. Please be super careful and take extra caution when you guys deal with Gruppe-s! Make sure you go over the credit card statement to match dollar amounts with actual invoices! Thank you for reading.
Sammy
p.s. I was offered a free test pipe or huge discount on next purchases at the cost of not going public with this story, but I decided to forgo the small economic benefit for the sake of this community. (Daniel! I am sorry to put you in a headache, but what you guys have done is simply and plainly wrong and I hope that gruppe-s can learn from this.)
yes yes yes, you now see that he was offered a free test pipe....yep......
man that sucks. i keep hearing more & more about shops doing business bad. i guess this why 9 out of 10 people just leave cars stock. it's either the performance shop, the audio shop, body shop, or the wheel shop. all i can say is buy at your own risk...
or start shopping thru Japanese shops directly. they are very nice to deal with & parts come quick.
or start shopping thru Japanese shops directly. they are very nice to deal with & parts come quick.
Evolving Member
Joined: Jul 2005
Posts: 374
Likes: 0
From: Portland, Oregon
Originally Posted by badbrain
A vendor that tries to fix a problem by offering a free part or discount. What is the world coming to?
Some people are just too touchy... IMO this thread should have never been posted and could've had 10 mins of my life back.
CAR IS ALMOST OUT OF THE SHOP!!!! YAY!!!!!
Looks like the Evo kids are getting home from the bars. The recent replies in this thread and the other thread they just started about Gruppe-S are really juvenile. SKILMATIC's inability to get his point across and his subsequent frustration with all of us somehow turned into a juvenile mission to drag the name of Gruppe-S through the mud. I aplogize Mike. I feel somewhat reponsible for motivating this mental midget. I dunno how you deal with this demographic. It's like dealing with 8 year olds with a credit card and internet access. Hope this is all deleted and/or locked before I wake up. Gnight.
Originally Posted by Turd Squirter
This is so nieve on so many levels that only a picture could accurately summarize my reply...
Yeah I know the reaosn why you cant summarize your pathetic replies because you dont have the mental capacity to do so. O wait did I just call him a name? Hmm let me go over this again. NOPE! ok moving on
Maybe when you see that many others have had problems as well instead of burying your head in the mudd like a ostrich you will realize reality and what is going on. I suppose you are in the demographic of apathy. Hopefully someday you will come out of your cave and see whats going on.
Evolving Member
Joined: Jul 2005
Posts: 374
Likes: 0
From: Portland, Oregon
Originally Posted by SKILMATIC
Yeah I know the reaosn why you cant summarize your pathetic replies because you dont have the mental capacity to do so. O wait did I just call him a name? Hmm let me go over this again. NOPE! ok moving on
Maybe when you see that many others have had problems as well instead of burying your head in the mudd like a ostrich you will realize reality and what is going on. I suppose you are in the demographic of apathy. Hopefully someday you will come out of your cave and see whats going on.
Maybe when you see that many others have had problems as well instead of burying your head in the mudd like a ostrich you will realize reality and what is going on. I suppose you are in the demographic of apathy. Hopefully someday you will come out of your cave and see whats going on.
plz stop, my stomach hurts!!!
Originally Posted by gotevo?
yes yes yes, you now see that he was offered a free test pipe....yep......
Originally posted by gotevo?
don't bother with this guy, he'll just post another thread that the test pipe you gave him for free shipped in 4 days, not in 3 like he was told. tsk tskit?
You said "gave him free test pipe" when he never gave him anything for free. He was offered it not given. Please get that right.
Originally Posted by badbrain
A vendor that tries to fix a problem by offering a free part or discount. What is the world coming to?