Originally Posted by slo4g63

Understandable... haha damn, did i even spell that right?

Heres my scenerio for a great vendor:
I had an 04' STI.... Purchased some LE28n from Godspeed Inc a few years back.... then ran into some financial issues a day later (long story).... I offered Dan to think of a restocking fee that was fair.... His response, not needed. Just to come back to him once I got the situation straightened out for future parts.

Guess I have been lucky for the most part. Still have nothing but good things to say about vendors I have dealt with. Now an e-bay scammer....and some individual that tried to pull a scam on me in person. Needless to say, I was a different person back then and was.... let's just say "very influential".

Originally Posted by gotevo?

I never said to just move on and forget about all this. It is a good idea to follow up and not be ignorant about it all. What i am saying is that he didn't need to go as far as to post this. This is a minor issue and is being delt with accordingly. The poster was ignorant of that and decided to post anyways. I would have waited for a few more day to see what happens. If they refund him (which i'm sure they will) what will your point be? ... that a mistake like this should never be maid...but if it's made throw a BAD VENDOR post up so everyone can see....before you even let them resolve it. ??!?!?!?!!? if that's the case, we should have a seperate forum on here just for that.... but that isn't the case because people understand that mistakes happen, and 99% of the time they are fixed by the vender (especially one like gruppe-s)

Originally Posted by SKILMATIC

Dude I understand this but this was just no ordinary problem this was a crime. They had already committed a crime that coud go to court if the customer wants it too. Now granted yes it may be taken care of with no problems but it is necassary to tell everyone about that this company has had a problem with fraudulent charges whether they take care of it or not I dont care. But that way his story will tell everyone ever dealing with group again that they will make sure their statement is correct. That is what I am for. It is the warnign to others that I care about. That way everyone will now know to be watchful for their statement charges.

Originally Posted by gotevo?

I can say i somewhat agree with you, if this would have been a warning, he could have made the vendor anonymous because it could happen with ANY vendor, not just gruppe-s. But what is bothersome to me is the he decided to name them. I'm not saying that it is wrong to name vendors when you have a bad experience or being treated horribly. He could have atleast waited to see what the outcome was, then according to their actions post, or not post. I understand your point of view as well.

Originally Posted by ROK EVO

Hi, guys

I just want to share my bad experience with Gruppe-s, so that cases like this won't happen again with you guys in the future. Here goes my story. About a month ago, I called gruppe-s to place an order for following items; Tanabe downpipe, Helix HFC, Cusco LABs & Shorty Antenna. The sales representative, whom I spoke to, said everything was in stock, ready to be shipped and he was going to send me a confirmation email with shipping information next day. He even told me that I was lucky to get all the items, because those items were low in stock! Then, I waited for 3 days for the confirmation email that he promised me over the phone, still no response from him. So I called gruppe-s to find out what was going on and they told me that except for the HFC, everything else was backordered! At that point, I was really unpleasant with the sales rep's dishonesty about the availability of items and his customer services, so I just canceled the order with them. A week later, I called gruppe-s again to re-order the Helix HFC, since I really wanted to finish off my exhaust components. I received the HFC in about 2 weeks and the HFC was sent with good packaging and looked liked a good product. Guess what happened next??
I just received my credit card statement and found out that Gruppe-s has overcharged me $700 for the items that I canceled (the order) after finding out that items were backordered!!! How could a legitimate business do something like this? What if I didn't go over my credit card statement to match the numbers?
I just called Gruppe-s and they told me that they are going to refund me the money back, but it still bothers me a lot that these guys' business practices are so careless and deceptive. Please be super careful and take extra caution when you guys deal with Gruppe-s! Make sure you go over the credit card statement to match dollar amounts with actual invoices! Thank you for reading.

Sammy

p.s. I was offered a free test pipe or huge discount on next purchases at the cost of not going public with this story, but I decided to forgo the small economic benefit for the sake of this community. (Daniel! I am sorry to put you in a headache, but what you guys have done is simply and plainly wrong and I hope that gruppe-s can learn from this.)

Originally Posted by bigfishs

Sounds to me like they messed up, appolozied then went about fixing it in an honest way. Occasionally these things happen. What more could you ask for in the event that a mistake is made?

I appreciate you sharing your experience, but I think you are over reacting. My 2 cents.

Originally Posted by evoland

I stand by Mike W, Tom, Preston, Tommy, and the crew there.....Haters be gone!!