Ya know, I'm getting sick and tired of posts like this. Everyone goes into a dealership with a negative, hostile attitude, then yes, things aren't going to go well for you.

If you modify your car, break something by racing, yes, by all means you deserve to have your warranty voided.

If you are just a normal person going down the street with your car, no excessive mods, then you have nothing to worry about.

It MAINLY depends on how nice you are to your service advisors. They make the call, noone else. If you **** them off, then you're screwed. It's no different than almost any other business. People are not going to want to help you if you're hostile towards them.

Couple weeks ago, I heard of a dealership replace a transfer case on an Evo, even though they knew he had been racing it and broke it. They did it, because he was nice and calm when dealing with them.

Moral of the story, if you want your warranty intact, just keep your nose clean, don't do mods that are extreme (meaning stuff like AFC, cams, etc) and be nice to the service people you work with.

It's no different than ANY other manufacturer. There are stories like this (AND MUCH MUCH WORSE) on every other manufacturer board out there.

End of story.

 

Thanks for the words of encouragement... I am sure there are dealerships that treat people fairly... I am sure you are one of the few.

I also think far too many people have encountered these "negative" acting dealerships for it to be the malformed perspective of the paranoid consumer. Just seems that the manufacture has a certain stance on things that makes it difficult to obtain fair service on an EVO at most dealerships...

Mitsubishi takes things to a new level... Logging of people at the track? Blaming customers for racing or abusing the car with NO PROOF? All to attempt to deny warrantee claims? Who else does that crap? I have certainly heard horror stories of many other companies, but this is way over the top… This car has not even been on the street for a year in the US…

You would have to work for Mitsubishi and take a blind stance to not see how this is much more than the typical follies of the "dealership."

I am most certain, as the posts on these forums have continued to show, it is NOT the end of the story!

 

Ya know, I couldn't have said it better myself.. The key to getting good service (Regardless of the kind of business) is establishing a relationship with the business you want to work with.. Being confrontational won't get you anywhere, in fact, if your confrontational, they'll just go out of there way to make things difficult. The only things you have to watch out for is if they've gotten severely burned on warranty claims before, but if you can have a conversation with them, you can feel them out to see how much of an issue.. besides, if your honest with them, and your having a problem you genuinely believe is out of your cotnrol, you shouldn't have too much of a difficulty with them to get it resolved. The last thing a dealer wants is to hurt their reputation, so unless things are blatently obvious, or fraudulent, they usually just do the job and get it over with.

 

I completely agree with you guys on those points. I assume that everyone here understands the value in dealing with people in a positive and calm manner. I don't think anyone ever posted that they were rude with the dealership and upset that they still got bad service.

Maybe you guys are correct, and many of the folks posting stories here are being unreasonable and irrational with the dealer service centers and getting bad service in return.

My observation is simply that Mitsubishi really seems to be difficult to deal with. Mitsubishi seems more difficult on warrantee issues than some other companies. They seem quick to treat the customer rudely and disrespectfully... In the service world, randomly assigning blame on the customer is bad business... It goes both ways and my experience with the dealership in my area is that they are predisposed to point blame and absolve any ownership of problems... I do not feel like a valued customer, so I will not return business. I can say without a doubt that I have been very calm and kind in my dealings.

 

always helps to be nice. 20 bucks here and there to let them know you appreciate their good work. krispy kreme and coffee

 

I just called Mitsu HQ and they informed me that owning a Mitsubishi Lancer Evo VIII will void your warranty, hence why they do not honor anything.

 

I think this thread is dead now too. The answer to your original question: Nothing voids it. You void it by what you do with it and how you act.

I'm closing this too, along with the other warranty threads.