and the sad part is after all this they still have not shown any input on the situation.....they should just close down.

 

from this case it seems like all they have is lip service in the beginning and nothing else.

 

get a lawyer like said a while back

 

Glad I got mine from Speed Element, now these guys are gnarly. Ordered it over the phone, hang up and POW shipping company sends email with tracking and 5 days later it was on my car, SWEET.

Sorry for the BS u r dealing with mang...

 

Another post from gruppe-s and still no response to this thread....

 

Just out of randomness, I wanted to thank everyone one that posted and contributed to the thread. I'm honestly hoping for a fair and honest outcome but what ever happens, I know that the evom people are very supportive. And if the outcome is negative, I want to beware buyers about Gruppe-s' non-truthful business prospective. I have posted nothing but the truth about this whole situation, yet Gruppe-s has not responded in their own forum but has time to start new threads about Helix exhaust and packages. So I just want everyone to learn from my mistake. Thanks again, Larry.

 

Shops like Gruppe-S, lancershop, et al. operate with thin margins and customer service is sacrificed to preserve what profit there is.

They have done the math and concluded that it is acceptable to have 70-80% customer satisfaction; that it is cheaper to ignore the remaining 20-30% of problems than to spend time and money making good.

This strategy is essentially a bluff: a gamble that most dissatisfied customers will not escalate further to the BBB, their credit card companies, their peers, or an attorney.

And statistically it is a good bluff: most of you who are slightly dissatisfied with the parts or service you receive will in fact take it on the chin because you make a judgment that it is not worth your time to pursue the complaint.

Some of you will even re-order from the vendor.

The situation will only improve if, as a group, all of us push back against vendors that do not honor their promises when something goes awry.

It is likely that Gruppe-S is virtually counting on this thread becoming forgotten and/or deleted as time goes on because it is just cheaper to ignore the situation and/or make it look exceptional.

 

Well said ^^ They've lost my biz that's for sure (even tho I've made two sucessful purchases from them)

 

Hey guys,

This whole situation is getting pretty unreasonable with unsupported speculation, therefore I have no choice but to close this thread. Sorry...

FACTS:

9/20/06 - Larry called informing us that he did not receive his front lip. We informed him that we do not include a front lip with the bumper (which we don't because the lip is not priced in).

Larry then demonstrated to us an error in our online ordering system which states a lip was to be included in the order. This was done via e-mail.

Randy agreed to provide another yellow lip to Larry, but this lip will have to be ordered.

9/23/06 - Japan supplier has confirmed the order of a yellow EVO IX front lip.

If there was a miscommunication I apologize. But the fact of the matter is a front lip was already ordered as of 9/23/06 for Larry as requested. It was our opinion the situation was resolved as of 9/23/06 per the phone call....

Thanks,

Gary
Gruppe-S