once again- we apologized for the delay-

we would be willing to recitify that by helping on a good faith repair discount

however- now- we have no desire to- and we will ship you the turbo back-

cb

 

Obviously you have never been involved with manufacturing, fabrication, general made to order products. A 2-4 week quote is a quote based on normal circumstances. It is not law. I'm not saying I wouldn't be frustrated, but I work in manufacturing, and things don't always happen the way I quote someone. Businesses have vacations, vendors have delays, and I have to deal with ornery customers. Delays are part of doing business...and honestly I wouldn't want to deal with you either

 

Blah blah blah. And again, 2-4 weeks means 2-4 weeks. Ok, something comes up, contact the customer and tell them what is going on. Do not ignore the situation for months and not contact the customer like you said you were going to twice.

I was offered nothing. Nor would I want it. Good faith discount, HA!!!

Plain and simple. If this was handled like it should have been, this post would not be here. A bunch of monkeys could figure out how to give better customer support than what I received.

 

Your response is noted-

your turbo will be returned-

No more correspondence is needed-

cb

 

CBRD linking this on their FB page should probably tell you most people's opinion of how you're handling this

 

My paper trail is in my phone with the phone calls I made. No "paper trail" should be needed for a "reputable company".

No I did not give them a chance to make it right. After the horrible customer service, I want to have nothing to do with them.

You can apologize all you want to a person or try to make things right. That does not give a person all the missing turbo time back. You can't make up that time lost!!!

Case is not closed for me. You can sit here and bash me all you want on here and on FB. Most people will just bow down to CBRD. I don't care. If there is a couple people that I steer clear of that place and their crappy customer service, then my job is done.

 

LOL sorry I just have to laugh at this now LOL

quoting David as the end all CBRD rep LOL!

we've been down that road before- we dont need to re-hash it-

We have to fire clients all of the time for not being a good fit its part of doing business- we've built very successful one...

Good luck to you both with your ventures- we will keep on doing things the way we have, and growing our business.

cb