seriously, don't make excuses, give the guy a refund on shipping.....i forgot...no refunds.
great customer service . if you can't make it in 3 days don't advertise that service. i guess this is how Accolade handles every situation....with excuses

 

refund our money or get a negative feedback on the ebay account. 2 negative feedbacks will lower your reputation on ebay and you know how much it can effect your business. Now you might be thinking what the hell....????? Yeah, we customers also know how to screw the sellers and remember....we learned that from you guys !!!! By the way, you will not be able to leave negative feedback on our accounts becuase you have no excuse to do so....and dont forget you never replied our emails at all so ebay will remove that negative feedback from our account but you will be screwed for sure. Now dont tell us that email serivce providers also have holiday rush to deliver emails !!!!

 

They won't do it. My experience with Accolade leads me to believe that they'd sell their own mothers out for a buck.

 

yeah thats fine will process the refund for the shipping to the both of you...

 

Wow, color me suprised.

 

sorry but i'm gonna have to take that as a sig. lmao, its just too good.

 

Wow, i noticed that 1-800-AERO-KIT number has been removed form the mike@accolade's signature. Thank you for trying accolade, but now i think you should find some honda forums to do business.

 

they are up to their usual monkey business. Hiding after getting a bad rap. don't worry they'll pop up sooner or later with some hot new group buy, to get all the unsuspecting kiddies money before they know what hit them.

 

Our toll line is temporarily offline until after new years. sorry for any inconvenience.

 

seems that way, doesn't it.

 

not excuses, just attempts to better explain whats going on with our customer's orders and where we are at.. not much else can be said parts have been shipped out already, thread starter's grilles were gone the day before but for whatever reason email was returned to us.

any questions please email us.

if you are not completely satisifed with your grilles let us know, our return policy is different for small parts unlike our oversize frieght where shipping charges become an obstacle. Now for small parts such as grilles & eyelids we will refund your purchase in full no questions asked and even pay for the labels to ship them back.

 

Bullsh!t! I work for FEDEX! the ONLY gaurunteed deliveries they commit to are PRIORITY overnight STANDARD Overnight (both Next DAY), 2 day and 3 day. these are gaurunteed. The only exception is a 90 minute window from normal delivery times due to holiday PEAK that is over now. FEDEX ground is the only one that is not time specific. so how about another lie from accolade?

 

WOW...i am reading these threads in awe. I thought Accolade was good, in fact I had emailed them about getting a full body kit and hood and possible spoiler for my car. They responded very quickly and informatively. After reading this and the other threads about the parts not fitting well, i am kinda weary. I mean, i dont really care about the shipping, but if the parts dont fit like they say they are and they dont take returns....then why would ANYONE take that kind of chance. that is a lot of money! Does anyone have a good experience to share? because at this point I am going to shy away from them.

Jeremy

 

I am currently in a group buy with accolade an a couple of weeks after i put down a deposit all these threads concerning fitment an service started coming up. so i tracked them down on a thread an asked them about fitment when they where answering posts on a thread. I posted my ques about fitment an got no answer to my post an then i posted again asking if dave would please answer my ques then he told me to check my pms an heres how it went
Then no answer an both of em were still online for a while after that

I have ordered from accolade b4 an the shipment was prompt. I am going to go through with the group buy on my extream kit an i will post a detailed thread with pics concerning fitment issues an quality plus the time it took to get here hope this may help you guys with your kit decisions.Guess we will see if they are show or no show If anything i hope they will, they do have nice kits an i really want to change the nasty front bumper

 

Sorry for what happened to the guys that got screwed on shippment/fitment. But now I'm gonna say this, because there have been tons of negative threads about accolade. Why do people keep buying from them? I don't get it. I could understand you guys buying something from some new company and if the product/service isn't what you expected you could complain and be pissed off, but everyone who has been to this forum before already knows how the accolade service is so why go through this again. It's like driving through a street that has bad potholes and you know about them and then being uppset that the ride was bumpy. I guess what i'm trying to say is there are other ways around. I don't mean to **** anyone off, I really feal bad for what happened to the people that have dealt with accolade and got screwed, but lets stop this from happening.