so ok we are one day late so we have to send out emails to all customers, im sorry were not the perfect, maybe half of our staff is on vacation, it is the holiday season and you cant be pleased you got your grilles within 4 days.

 

But when customer pay date specific shipping charges, and you cant meet the shipping requirements payed for you should refund there shipping. No questions asked.

 

One Day late??? How about some Math??????

 

haha far from perfect... not even good... look how you respond, take a step back and realize your fueling your own fire, you shoudl just set up a real workign phone line and take care of your business private and not to the public cause every response you reply with seems immature and unproffessional. Look at walmart, target, and the big stores, they strive in customer service being number 1 and will most of the time take anythign back even if its the customers fault it broke and replace it. they even great u as u walk in and say have a good day when you walk out, they have good customer service, it is perfect but u never seen anyone complain about it every time something happens... thats seems to be your number one problem CUSTOM SERVICE!!!

 

yes please do the math count business days, or do you count christmas, to the other we met in 4 to you 5.

 

hell even with the whole refund issue if the customer paid for 3 day and it ended up taking more, refund at least the difference in shipping cost since it didnt ship in the amount of time they paid for... again customer service


edit or if it was 3 BUSINESS days you should clarify that information, cause some peopel will count sunday or holidays and days for shippign when there not always actually counted... so maybe u just need to addmore information into your auction or post about shipping...

 

Dam mike, members have you working overtime... congrats on picking up the slack for accolade.

 

hi try to fast forward already done that, also refunded other one in full if he finds his grilles great !!!

 

its pretty clarified,

 

mike thats awesome you did that, it a step of picking up the customer service slack of the rest of the company... if i were you i woudl talk to everyone else at accolade and try to just avoid all this by setting up a phone line that works and someone who answers calls i know other internet company's hire other companies that do nothign but recieved phone calls and track orders and everything... maybe you shoudl look into something like that, cause if peopel could call and talk on the phone these type of threads will stop. peopel just want someone they can pick up the phone and call and find out what the hell is going on.... CUSTOMER SERVICE is the key to a good business

 

you obviously dont understand what i mean, maybe a pic would help, will swap the mesh.

 

one more thing... did u send a tracking number... cause usually once you send them a tracking number via ups or fedex or usps or another service it states what type of shippign it is and when it was shipped and the estimated date or arrival, that usualy helps...

 

pg. 4 yes we did sent those out.

 

awesome didnt see that... well i dont know then, i guess the issue is just the email goign to there spam folder... i guess for future u should just send it thru ebay also to cover ur ***...

 

Ok so you have a pic of mesh. i can post one too.




just bc i post a picture doesn mean i have some in stock. that is what i am questioning. yousaid you were out of stock, in the next post you said you had stock.