LancerShop Not like Vegas EVOS?
they used to be great, until they decided to revamp things and put incompitant people there who dont know good cust. service.. and justin is to busy to deal with things... and if you ask for justin alot of times i just got an attitude..
Evolving Member
Joined: Apr 2005
Posts: 215
Likes: 0
From: IN
Originally Posted by dafarmer69
ever since chris ( logic performance ) stopped working there, i stopped dealing with them.. thats why i deal with him now at his own company.. he was who i dealt with at l/s, so as things usually go, when a good person leaves, his customers follow... im big on cust. service, not some sales people who know nothing about our cars besides looking at there own web page..
i willing to accept that mistakes happen, im not perfect and often make mistakes. its how u behave after the mistakes were made. i was just contacted by lancershop, and was told they would tell me where it was to try to track shipping. we will see how it goes and what is done to see what kind of business he like to uphold!
Originally Posted by dafarmer69
im big on cust. service, not some sales people who know nothing about our cars besides looking at there own web page..
Originally Posted by kmcconn9
/\ same here, they always take care of whatever I need...
same here...just order parts 3 weeks ago and shipping time was great.
and very nice on the phone and/or emails.
Usually when I call there I just ask for Justin and he calls me back in an hour or so. I do not really deal with the people in the call center because I believe they sent there cust. service out to another company. Plus you guys have to remember he is not just running lancershop.com, but three companies as follows dsmparts.com, turboneonstore.com, and lancershop.com, so you can just imagine how many orders and calls they take in a day.
i ask for justin and wait till he calls back! i had a problem once and he fixed it!
they are great and by the way dont forget evomoto; he runs it too
it is clear that these problems are shipping/packing
they are great and by the way dont forget evomoto; he runs it too
it is clear that these problems are shipping/packing
Originally Posted by Jared622
Usually when I call there I just ask for Justin and he calls me back in an hour or so. I do not really deal with the people in the call center because I believe they sent there cust. service out to another company. Plus you guys have to remember he is not just running lancershop.com, but three companies as follows dsmparts.com, turboneonstore.com, and lancershop.com, so you can just imagine how many orders and calls they take in a day.
Newbie
Joined: Nov 2005
Posts: 48
Likes: 0
From: Minnesota
Just a recommendation...I have used Z1auto.com before and they are very helpful in everything...service, shipping, pricing...they are great. I've purchased exhaust, intake filter, downipe, and SAFC-II from them, and it all came in perfect condition and very speedily. I would recommend them. Also, they dont always have the lowest prices, but they will match, so do your research and then support Z1auto.com. Great vendor
Originally Posted by LancerShop.com
I would like to personally apologize for any issues you have had with our
company. I’m here to let you know, I will work day and night until we get this
issued resolved. We have a new cam shipping out overnight delivery at our expense and we issued a $30 credit already to the credit card for the hassle on the order.
If anybody else has had a problem, please contact me directly and I will work
day and night to resolve any issues. We do a high volume of orders and have a
large staff and sometimes mistakes happen. I promise you these mistakes are not intentional and once they happen we will instantly resolve them in the form of
express shipping new parts, issuing a credit, basically doing whatever it takes to
solve the problem. It is hard to monitor all the forums, so any complaints should be taken up with us directly to ensure a quick resolution.
We do some drop shipping on the larger items like body kits, wheels, etc. but the other stuff we keep instock in our michigan warehouse. If anybody is close to Ann Arbor, Mi feel free to stop by and check out all the EVO goodies in our shop.
company. I’m here to let you know, I will work day and night until we get this
issued resolved. We have a new cam shipping out overnight delivery at our expense and we issued a $30 credit already to the credit card for the hassle on the order.
If anybody else has had a problem, please contact me directly and I will work
day and night to resolve any issues. We do a high volume of orders and have a
large staff and sometimes mistakes happen. I promise you these mistakes are not intentional and once they happen we will instantly resolve them in the form of
express shipping new parts, issuing a credit, basically doing whatever it takes to
solve the problem. It is hard to monitor all the forums, so any complaints should be taken up with us directly to ensure a quick resolution.
We do some drop shipping on the larger items like body kits, wheels, etc. but the other stuff we keep instock in our michigan warehouse. If anybody is close to Ann Arbor, Mi feel free to stop by and check out all the EVO goodies in our shop.
By the way: I like to thank you Justin on line for a phenomenal customer service on your behalf
Last edited by ProccoEVO; Nov 24, 2005 at 07:28 AM.
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