gruppe-s good or bad?
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From: Hollywood,florida
see the point i and the few others are getting at, is basically they should send some sort of a notice giving us buyers up to date info on the product we purchased. i been into this tuning scene for about a good 5 to 6 years now. and majority of companies i order parts from always sent up to date notices saying where your product is and what not. thats all im looking for. i see some people had very well shopping experiences with them and thats good. just now im not so happy yet. when gruppe-s comes and solves this problem for me. then everything will be rectified until then. people should know how they operate.
donmeca- you seem like a good guy and I do not think you had ill intent, but I do believe that your title "good or bad" could use a facelift. Also, our new Cheif Justice of the Supreme Court is a newbie, so, go figure.
Originally Posted by donmeca2020
yea i realize that guys, just when i made the order which was few weeks before christmas, i paid them in full they asked if i wanted to pay half? i said no just charge it all now. so they did he gave me very lil info on having to go to a grey hound station to go pick up the bumper. didnt give me a date or anything.
Originally Posted by donmeca2020
no, when someone tells me ABOUT the middle of january it should get here. but as i said in past posts its not that its just i dont know the status of the product.
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Originally Posted by mustard
donmeca- you seem like a good guy and I do not think you had ill intent, but I do believe that your title "good or bad" could use a facelift. Also, our new Cheif Justice of the Supreme Court is a newbie, so, go figure.
Originally Posted by Hittman
Yea well customer service that is happening DURING a transaction should be taken and accounted for simply because you still have not gotten the product yet...so you are judging them on how they are currently handeling your order, good or bad. Not judging the actual company or it's individuals, who I talked to before I ordered and were VERY knowledgable. This thread is based on the customer service aspect of things and some other problems people have had with them, people judge the food, service @ my restaurant everyday, and I have to deal with it.
^Tru but Gruppe-S didnt directly manufacture any of the products that they are selling so all your really using them for is a courier service to relay the product to you etc. so thats what they are being judged on, the way they handle your transaction, not the actual product. If i get my bumper and its damaged I wont blame Gruppe-S I'll blame Greyhound, simple as that
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From: Hollywood,florida
i agree, as i was just speaking to hitman on a pm if they dont do anything to fix this problem for all of us who are having this problem rest assure i dont believe any of us will be shoppin their again. it is a shame too i heard alota good things about these guys.
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alright gentlemen, im out for a hours got to head to one of broward counties finest correctional facilites. i'll try getting back on later when im on break. holla at cha very soon.
Originally Posted by Hittman
^Tru but Gruppe-S didnt directly manufacture any of the products that they are selling so all your really using them for is a courier service to relay the product to you etc. so thats what they are being judged on, the way they handle your transaction, not the actual product. If i get my bumper and its damaged I wont blame Gruppe-S I'll blame Greyhound, simple as that
Bumper hasn't arrived yet? Maybe you should be blaming greyhound, not gruppe-s.
More than 90% of people on this thread were satisfied with their services, if it was a vendor with a bad rep then I would be worried, but it isn't. Maybe your bumper hasn't arrived yet because it is a (special)-(order)-(JDM)-(part) and Japan is kinda far, and there actually maybe a legitimate reason why they have not responded yet, and not just because you have really nice things to post about the way they do business.
Last edited by sophic; Jan 10, 2006 at 07:20 PM.
