yea they are quick to sell you them (im a salesperson ) and quick to say sorry i saw that you changed your exhaust so your warranty is void .


to be honest my first choice was the STI but they didnt dicount it one penny,
so i ended up buying a evo for 3,600 off msrp.

If i could do it all over again i would have a sti

 

True, but the dealers are a representative of Mitsubishi & the only things keeping revenue coming in. Like I said, if you just look at this thread alone there seems to be a serious & well founded problem that evo owners have with the way Mistsu (or their dealers) handles product defects. It seems a shame for Mitsu to alienate what would otherwise be a very loyal customer, especially in light of Mitsu's financial situation in this country. My wife trolled this forum before buying her STi & the warranty issues & poor cust. svc. that people talked about played a big part in her decision to get something other than an evo.

 

+1 buddy you are so right on!!! i dont even trust them to change my oil anymore i get worried they wont put fully synthetic

 

awdevoviii, I actually had the new service manager tell me that without proper oil pressure the variable valve timing may also be in danger. This was before they found out it was crankwalk and were trying to troubleshoot the issue of my lifters being clogged. There was a tech who had worked with the new manager during his time with Toyota, and to the new manager's credit he didn't know enough about the Evo VIII to be aware that it doesn't have VVT. When the technician agreed that the VVT may also be the issue and I argued that the car didn't have VVT he argued for about 5 minutes before admitting that I was right.

 

WHen I had my EVO serviced, I'd ask for the old filer and empty oil quarts. They'll look at you crazy, but it's piece of mind for you that they accomplished it. THough, now you have to wonder if they screwed the drain plug on tight enough or if the oil filter is tight.... You know? Too much stress....

 

Hahahaha... An EVO VIII with Vtec!!! Thats great

 

If it had just been their claim of the valve-cover blow-by being a pressurized source dumping into the intake and the MAF was delayed in getting the reading, I could understand the mistake. ...But when it continued and they proceeded to blame my use of copper plugs, k&n intake, greddy cat-back exhaust, fram oil filter instead of OEM, use of 5/30 synthetic oil, and ability / frequency of oil changes -- all during the course of 12 weeks -- that's when my patience level went away.

I told the GM that I also work in customer service, I support USAF computers. If a customer calls in claiming that they've defragmented their drive every month and I check only to find the drive fragmented all to hell and back, EVEN IF I THINK THEY ARE GUILTY, it is not acceptable to tell a customer that (s)he is being dishonest. I always have to keep in mind the possibility that there may be something else causing the problem.

After pressure-testing my oil they dropped the oil pan to find copper shavings. This explains the oil test results, clogged lifters, knocking, clicking noise, loss of power, and oil sludge. They just assumed I had never changed my oil in spite of every bit of evidence that they weren't dealing with someone that ignorant.

 

You guys dont trust them to change your oil but you trust them to do syncro's and other major items? Is it because its free and you dont have to pay for it?

 

Sounds like this dealerships service department needs to be shut down.

 

If it's under warranty, I'll take it to get fixed. If I HAVE TO PAY FOR IT, I'll take it to a well known performance shop to have it done. I understand why you stand up for Mitsu dealers, thats why I'm not attacking you for defending them. Like I said, there are good ones and bad ones. Most of us experience only the bad.....

 

If you think Subaru is any different, you're crazy. Drive anything other than a stock STi/WRX into a dealership for warranty service and whatever problem you're having will be blamed on your mods. IT's S.O.P. Mazda did the same thing with my 3rd gen RX7. This is the main reason our EVO is bone stock. For gods sake, the service rep at my local dealership tried to tell me that the reason my car was grinding into second is that my motor was not designed to be revved that high (6000 RPM's). I asked "then why is the little red line start at 7000?" After I had an intelligent technical discussion with the service manager, their story changed. Point being, if you want to ensure the least trouble obtaining warranty service with a high performance car, DON'T MOD IT!

 

I was trying to point this out to other people but they didnt really take it to heart. I know the subi dealer down the street turns down your warranty claim if you have a intake or bov let alone an exhuast.

 

Hehe... You know what sucks? These cars are made to be driven right? I know there is a line between dumb a$$ driving and driving it hard, but even under moderately aggressive driving, the vehicle is prone to breaking. Are we not supposed to drive it like it's supposed to be driven? Mitsu/Subaru markets these cars like they are supposed to be driven hard, but when you do, they claim abuse. What gives? Also, a full exhaust system should not mean that your transmission could not be covered under warranty, just as a full coilover set up should not stop your engine from being covered if something breaks. Hell, even an aftermarket intake pipe should not stop warranty work, but unfortunately it happens...

 

ChrisF, Do you honestly think that the modifications I had done to my car would have caused the crankwalk?

 

I dont know of any stock evo's with drivetrain or engine problems. I have yet to see one car come in that had major problems that was stock and driven like a normal car. Yes all cars when beaten to death or shifted hard are prone to break. Evo's are strong compared to alot of cars they can deal with alot of abuse.