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View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems
129
58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
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Warranty Issues <Mega Merge>

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Old Jun 17, 2004 | 09:18 AM
  #196  
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Rare and worthless maybe. Go looking for parts for a triumph.. Do you think they are worth anything? Expensive Rare cars that are worth the most are cars from manufacturers who are still around and can atleast give out specs to aftermarket companies who make replica repair parts and pieces. Mitsu going away would make the Evo worth next to nothing. It s an inexpensive high perormance car. High performance car means replacement of many items frequently as they wear out. When you can't get parts they become worthless. and when the aftermarket has no new customers becuase no new Evos are sold, the aftermarket dries up too. Ever try to find aftermarket parts for a short run HP model car like a Typhoon? And notice you can not help but trip over hundreds of pages of places selling every nut bolt and blinky light for a honda..

Also with the NSX, just the fact it is nearly 15 years old and basically the same body has kept it's value, like a porsche, but cars that change bodies frequently so a noticeably different body comes along and is newer and the older one obviously the older one lose their value much quicker.

The Evo nor mitsu can do anything to help the value of an Evo. They can barely keep from doing thiings to make their value plummet.

Knowing this could be tolerable if atleast the service was pleasant. And since it's not, it's making it hard to buy a car knowing I'm going to modify it, autocross it, take it to open road circuit events, and maybe after 2 years road race it, depending on how T1 sorts things out.

Then again maybe Subaru will one up them with the next STi, then again maybe their service will stink too.

Maybe it's time to realize buying a new inexpensive performance car, your not going to get the warranty you find with common cars or most manufacturers like ford, dodge, honda, mazda.
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Old Jun 17, 2004 | 09:35 AM
  #197  
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[sidebar] about your link in your signature. I hope he doesent get re-elected for the well being of people and the economy of the United States, and Canada.
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Old Jun 17, 2004 | 11:35 AM
  #198  
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Originally Posted by Mister2zx3
Mitsu *HAS* shot them selves in the foot BIG TIME with this. This thread is being laughed at by so many other car forums all over the net. Everyone out there posting about deciding between some other car and an Evo has now decided against the Evo becuase of Mitsu's complete lack of customer care.

Way to go Mitsu.

Now the only people you are goign to be able to get rid of Evos in the US to those who are going to race their evo seriously and take the vehicle as is and with full awareness that once sold you're on your own. But without any contingency, that interest shrinks..

Maybe this is how a japanese auto manufacturer commits hari kari.. that would suit the disgraced officials.
You can't seriously believe that this thread will have any real impact on EVO sales.

Besides the fact that the facts surrounding this issue are anything but clear, and even assuming that this whole thing is true, a few autocrossers not purchasing Evo's are not going to make any real difference to Mitsu at all.
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Old Jun 17, 2004 | 11:40 AM
  #199  
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Originally Posted by Mister2zx3
You may want to define best for consumers. If you mean finding a cheap used Evo, ok that I guess is a benefit to some. But when the Evo is made to look like a horrible car becuase Mitsu has no customer care, they can pull the car from the market in attempts to remove themselves from the public blemish. I personally would prefer it not become a huger public ordeal, they always leave people and business looking bad which take a long time to recover from, fix their lack of customer care and continue to bring great cars to market like the Evo. I prefer a new car with good, nice, friendly customer care. I don't care too much for a used beat up car that just happens to be dirt cheap. They need to fix this pronto, but it may already be too late, lots of people on the net are following it, primarily the demogrpahics of potential Evo purchasers and if this shows up in a few publications, they're screwed. Subaru's adding a SCCA membership in the car was great PR, this is the complete opposite.
Which is going to look better in the press? A few random jack-bones that claim that Mitsu is screwing them, when Mitsu can just say that they were "racing" or the fact that Mitsu is now offer a 10 year/100,000 warreny on everything they sell.

Sorry but you are going to lose the press battle there, even though you are right.

I also do agree, that if you pursue this in the way that SEMA suggests you should be able to win your case. Likely without ever even having to go to court.

You should ask the Subaru people with the free SCCA membership how they felt when Suabru denied there claims to getting their glassbox trannies repaired...
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Old Jun 17, 2004 | 11:44 AM
  #200  
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Originally Posted by hagakure
there is another possibility. Mits and the Evo will die in the USA, and we will all have very rare cars. A very likely scenario. The chances of mitsubishi surviving in the US market are probably less that 40% at this point, and frankly, I could give a damn. They are a horrible company that only make one vehicle worth purchasing. Good riddance for all I care. There will alwys be parts available, and if you mod, figure you've lost your warranty at that point with any manufacturer, magnusen-moss be damned. The company is always going to have deeper pockets than individual customers in any legal action. They count on us being scared off by the threat of warranty claim denials.


Percy
I love responding, can't you tell?

Would you like to provide any evidence at all to your specific claim of a 40% survival rate for Mitsu in the US?

Lets be serious, the US is Mitsu's second largest market, if they pull out of the US they are done anyway (which is now not a likely scenario).

Please dont let your personal bitterness toward Mitsu (which may indeed be justified) blind you from the reality of the situation.
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Old Jun 17, 2004 | 11:55 AM
  #201  
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ring3= employee
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Old Jun 17, 2004 | 12:03 PM
  #202  
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Originally Posted by Mister2zx3
You may want to define best for consumers. If you mean finding a cheap used Evo, ok that I guess is a benefit to some. But when the Evo is made to look like a horrible car becuase Mitsu has no customer care, they can pull the car from the market in attempts to remove themselves from the public blemish. I personally would prefer it not become a huger public ordeal, they always leave people and business looking bad which take a long time to recover from, fix their lack of customer care and continue to bring great cars to market like the Evo. I prefer a new car with good, nice, friendly customer care. I don't care too much for a used beat up car that just happens to be dirt cheap. They need to fix this pronto, but it may already be too late, lots of people on the net are following it, primarily the demogrpahics of potential Evo purchasers and if this shows up in a few publications, they're screwed. Subaru's adding a SCCA membership in the car was great PR, this is the complete opposite.
I think you may have misunderstood me. If Mitsubishi's lack of customer service is put in the spot light for everyone to see, by the automotive media, they have two choices - (1) apologize and make amends / fix their sh!tty customer service or (2) lose more sales and eventually go out of business. Either way, it will be better for consumers. If (1) happens, EVO owners and Mitsubishi customers may get the treatment they deserve. If (2) happens, the market will rid itself of an entity that should not be operating. Eventually a new competitive company / product will be introduced. I would much prefer to see the former, rather than the latter. A business can only get away with unethical behavior for so long. Eventually Mitsubishi will have to pay for the poor customer service and questionable business practices. Either they can pay by honoring the warranty on Evolutions with legitimate claims, or they can pay by losing sales and further degrading an already tarnished reputation.

Hopefully, Mitsubishi will correct previous mistakes and become the customer-centered company it should be. Unfortunately, management often sets the tone for the rest of the company. The unethical behavior set forth by the management has a trickle-down effect to the rest of their work force. The situation Mitsubishi is in right now is due to decisions made by Mitsubishi. Only they can fix it. Personally, I don’t think they will improve customer service unless they are called on it.
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Old Jun 17, 2004 | 12:07 PM
  #203  
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Sad to see Mitsu doing that, but they are on the brink as a company, if the new bailout fails. A little interesting thing on the SCCA issue is that I remember new WRX buyers for the 02 intro to U.S. market received complimentary memberships to the SCCA from Subaru. Go figure. Another thing to remember about Mitsubishi's current situation is the "scandal" they had exposed a few years back about hiding warrenty issues.

http://www.dawn.com/2000/08/26/ebr12.htm
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Old Jun 17, 2004 | 12:14 PM
  #204  
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Originally Posted by ringthree
You can't seriously believe that this thread will have any real impact on EVO sales.
Sure it will. This was my first Mitsu product and the chances of me buying another Mitsu are next to nothing now. I used to tell all my friends to go out and get one. Now I tell them not to.

Assume there are only 100 people here that would of bought an MR or an 05 model but now they no longer will (I WAS one). Addionally, most "car buffs" have at least 2 to 3 "non car" friends they can influence when it comes to purchasing a new car. Now, all these 100 people tell their friends not to buy any Mitsu cars, EVO or otherwise, that makes is now closer to say 400 potentially lost sales. Now add in all the people from other forum, a few negative articles in the magazines, watch the contraversy spread like a virus by word of mouth (probably all twisted and untrue by this point) and you will see a dent in sales of Mitsu automobiles.

If they were smart about it, they should invest the advertising budget into warranty and customer service. Positive advertisement by customers by word of mouth is much more effective than any TV or newspaper ad they may dream up.

30,000 views of this thread. Assume 90% of these views are the same people coming back. So we have 3000 people that read it. Each person has 3 friends/co workers/neighbors that they will mention this to and all of a sudden you have 9000 people with a negative view of Mitsu. All these people have friends too!

Last edited by xtnct; Jun 17, 2004 at 12:21 PM.
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Old Jun 17, 2004 | 12:18 PM
  #205  
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This thread is having an impact on sales, since people are reading it and deciding to purchase another vehicle. so that makes it real. and as for what happens in the press, good stuff is often not as highly weighted as bad stuff. People love to focus on the negative. With all the bad stuff in the press over the past 3 months regarding Mitsu's finances, if things start appearing in the press that confirms this threads focus ( warranty denial for driving around cones ) then people are really going to focus on the bad and think MItsu has very poor quality stuff ( percieved for sure, possibly real ) and that also tends to turn people away from purchases.

What good is a 100,000 mile 10 yr warranty if it's null and void for using the car. basically that "warranty" becomes another black spot. A richochet back in Mitsu's face. More people lurk and read these threads ( Hello, Mitsu are you reading this as well, looking for a warranty to void) than can be counted. threads printed out and shown to others, just becuase a thread has a number of views, does not mean that is all that have read it.

Either way, Mitsus 10/100 looked like a potential step in the right direction, but turning around and *actively* (denying it before they even show up at the dealership with a problem) voiding warranties for participants in autocrosses, is just bad ju ju. Who ever is up top, if they aren't aware of it yet, and it hits the press, it's going to be very bad for mitsu. If the folks up top are ordering this, they deserve the repercussions.
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Old Jun 17, 2004 | 12:24 PM
  #206  
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Exactly xtinct, I know 6 folks who picked up slocuses and we all autorossed and road raced em for 2.5 years together. Ffrom my iniital purchase and good dealings with ford, my recommendation as a rabid car nut had a lot of weight. I never thought I'd buy a ford. But it is incredibly inexpensive and even more so to maintan, suited my needs for a daily driver and has been such a joy to own/drive, I still recommend them.

As for Mitsu, I don't a lot of people falling in behind them to support them. That's bad press, either in publications or by word of mouth.

I seriously would like to see it the other way. I would like to see many more inexpensive AWD rally and road rockets here. Evo, STi, SRT4, AWD Turbo Focus, Seat, etc.


Originally Posted by xtnct
Sure it will. This was my first Mitsu product and the chances of me buying another Mitsu are next to nothing now. I used to tell all my friends to go out and get one. Now I tell them not to.

Assume there are only 100 people here that would of bought an MR or an 05 model but now they no longer will (I WAS one). Addionally, most "car buffs" have at least 2 to 3 "non car" friends they can influence when it comes to purchasing a new car. Now, all these 100 people tell their friends not to buy any Mitsu cars, EVO or otherwise, that makes is now closer to say 400 potentially lost sales. Now add in all the people from other forum, a few negative articles in the magazines, watch the contraversy spread like a virus by word of mouth (probably all twisted and untrue by this point) and you will see a dent in sales of Mitsu automobiles.

If they were smart about it, they should invest the advertising budget into warranty and customer service. Positive advertisement by customers by word of mouth is much more effective than any TV or newspaper ad they may dream up.
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Old Jun 17, 2004 | 12:29 PM
  #207  
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Reading this post has been very informative as well as frustrating. I too have concerns about the AutoX situation and my car (I'll be checking my production Date as soon as I get home). I recently started AutoX, I'm going to my 4th this Sunday. When I hear about this stuff it makes my stomach turn. The car is advertised as a RACE CAR it is definately not a normal grocery getter.

If they want to check people's driving habits they should put cameras at toll booths. How many people don't want to beat the car next to them out of the gate. (Don't laugh you SOBs... you do it too!!) I've heard Kia's being abused because some idiot thinks he can keep up with my Evo.

Honestly I have owned 4 Mitsubishis to date and all the service I have gotten has been great (Sales departments are a totally different story). I have a very competant service writer and service manager. No complaints. However If I found that my warranty were voided due to my name being on an SCCA website I think I would go ballistic.

The Evo is the only exciting car they have. If you want to draw people into a dealership, then that's the way.

Anyway I have checked and my car has not been flagged yet (knock on wood).

Look at what Dodge is doing with the SRT4.... Mopar Stage Upgrades! And my understanding is that they are covered by warranty. Hello...... please be competitive in this market. I don't want to drive a Neon.

Anyway good luck to everyone on this warranty issue. Hopefully the new guy in charge of will see what's happening and change the policy from the top. I now see the 3 years of maintenance free for all new Galants and Endeavors in their radio ads. With luck maybe they are changing their tune.
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Old Jun 17, 2004 | 12:33 PM
  #208  
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It May Affect My Buying Decision

I am seriuosly considering the purhcase of a new EVO RS within the next 30 days, or else waiting several months for the release of the MR. Either way, I am going to tell the dealer up front that I plan to drive the car in HPDE events, and I want it in writing that it won't void my factory warranty. How much you want to bet I walk out of the dealer empty-handed???
Attached Thumbnails Warranty Issues &lt;Mega Merge&gt;-350z-side-above-cropped.jpg  

Last edited by Richard 350z; Jun 17, 2004 at 04:10 PM.
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Old Jun 17, 2004 | 12:45 PM
  #209  
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From: bartlett
I can say that after 17k miles i have had no problems with my Evo and the service department at my dealer has not voided any of my warrantys to date because of mods. Intake, exhaust, springs, turbotimer, boost controller, fuel computer, and head studs and they still honor the warranty.

I had the starter act up on me 2 months ago and they replaced it free of charge and checked over the rest of the car and replaced my fluids for free. Ya it sucks that alot of people have been duped and gotten shafted over warranty claims but I wouldn't honor a warranty of someone put a new clutch in or, in my case, fix the suspension after springs have been put on. I guess it depends on the dealership that you have gone through.

The salesman at the dealership I went through told me "Any racing, of any kind, will most likely come back to bite you in the ***." and it seems like he wasn't kidding. Guess is just the old saying "if you wanna play, you gotta pay"
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Old Jun 17, 2004 | 01:02 PM
  #210  
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I think fewer people have had problems that those that have, but it's all a matter of perception and if this hits the press, that will be VERY bad. pretty much for everyone, Evo owners, Mitsu, etc.

I wonder at what level is this active looking for participants driving around cones going on..

I suspect some middle mangement short sighted brainless **** who thinks - If I can cut down on evo repairs by $15,000 this year, my boss might let me at least go down on him. I know I'll go looking online for proof of abuse.. Those folks driving around cones in the parking lots also have results and pictures online, lets see how many names I can match up and start flagging VINs..
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