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View Poll Results: Warranty claim problems/ No claim problems.
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58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
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Warranty Issues <Mega Merge>

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Old Jun 21, 2004 | 01:35 PM
  #271  
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With the Evo being a rally machine and most of the performance development focused on loose surfaces (hence the 4WD), I would have to respectfully disagree with your statement.
Note that doing high-rev starts on gravel are far less damaging to the clutch.
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Old Jun 21, 2004 | 01:45 PM
  #272  
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Originally Posted by evomk8
With the Evo being a rally machine and most of the performance development focused on loose surfaces (hence the 4WD), I would have to respectfully disagree with your statement.
Note that doing high-rev starts on gravel are far less damaging to the clutch.
I was actually going to mention this, but decided not to since I thought people would jump on me, lol.

Although people seem to be getting in a pissing contest about what the car is for, I really think most of us are all talking about the same idea. I actually come from a Porsche board (specifically a cool group of used Porsche owners who mostly like modifying their cars as much as evo owners) and was worried about running into a bunch of stop light racing kids on the evo forums. I'm glad there are so many people crying out against this type of mindless racing. Don't get me wrong, I like good quarter mile times, but only to help me get from one turn to the next on a racetrack.

Last edited by Yargk; Jun 21, 2004 at 01:51 PM.
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Old Jun 21, 2004 | 03:39 PM
  #273  
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So what about participating in an SCCA Solo 2 event with a completely stock Evo? Should participating in an SCCA event lead to warranty denial for rods that fail 2 weeks after the event? Is there a way to add a poll to this thread?

Several owners have posted and more have sent me PMs about failed motors and denied warranty claims. It seems in every case that arbitration has gone no where. I've yet to even get a response from , but I've been told to expect months before anything happens. Given what racerferrari and others have experienced with arbitration, how are mfg's ever held to this standard that they need to proove the failure is a result of the SCCA event, modification, or whatever other reason is given for denial of coverage under warranty?
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Old Jun 21, 2004 | 05:13 PM
  #274  
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I don't believe the laws help people so much as try to make them feel like if something happens they have an option, but in most cases, it just doesn't happen that way.
I would like to see others first hand epxerience with these processes, but it seems like a bunch of symantics to make you feel good, but if you looked down, you'd realize you have nothing to stand on. All while the manufacturers really screw you and only have one thing that can get to them, and that's making publicly aware what they do.

http://www.pistonslap.com/index.html
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Old Jun 21, 2004 | 07:59 PM
  #275  
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Originally Posted by MSM_S2K
You'll notice in the claim history that there were a couple of warranty claims before I bought the vehicle. One is for paint, not sure what the other is for. When I purchased the car new from the dealer, it had 179 miles on it. When I bought the car, not only wasn't I told that SCCA would void the warranty ... I was assured that the car had never had any body or paint work! Which once I saw this ... was also clearly a misrepresentation.
my '03 bought last week had 8 miles on it and the dealers wouldn't let anyone, not even christ resurrected , drive them without agreeing to terms and having all the documents printed and ready to sign.

anyway, I think it is reasonable to wonder if those 179 miles had an affect on your premature engine failure. hard miles before standard break-in aren't necessarily bad, hell you should see how we break-in dirtbike engines (the four strokes aren't all that different from a car engine)... but what is KILLER and I've seen fools do it all too often to new cars on the lot is to romp it before the engine is fully warmed up. the manual might say it's OK to drive when the temp needle starts moving but your oil isn't to temp and the engine ready to go until a few minutes after the water temp reaches normal range.

oh and btw, your two claims are paint and PDI--pre-delivery inspection. some japanese cars require a fair bit of 'final assembly' before ready for sale, but that number you are showing is too low to have done much of anything besides remove plastic bags from the seats, adjust pressure in the tires (often maxed for shipping) and check the fluids.

what a weird 1st post. last car was an E36 M3, hello all y'all.
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Old Jun 22, 2004 | 08:14 AM
  #276  
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170 plus miles is a lot for a "new" car. I bet you anything everyone and their grandma beat the **** out of that car when they got it in. The dealer knew that since the car is in such a high demand, that they can still unload it and maybe even gauge someone for it. usa should maybe decide on how they want to market this car. Performance as it should be, or drive it like a regular family hauler sedan. I wonder if anyone on this site can give a comparison on their experiences with an older performance oriented car like the 3000gt turbo , eclips or galant vr4. How where they with those?
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Old Jun 22, 2004 | 10:10 AM
  #277  
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I wonder if anyone on this site can give a comparison on their experiences with an older performance oriented car like the 3000gt turbo , eclips or galant vr4. How where they with those?
Before I got my evo a few months ago, I had a '98 Eclipse GSX (AWD turbo for those new to DSM). I bought that car "new" from the dealer with about 180miles on it. I was always a little wary of the effect these miles may have on the car, but I had 85k almost trouble free miles after that. Also, I had the car modified with things like exhaust, intake, boost controller, etc. and never had a problem with the dealer covering under warranty. Based on this overall great mitsu experience, I felt confident buying my evo under the same kind of conditions (it had 150 miles new).

However, it is now obvious to us all that either:
1) mitsu has shifted their philosophy on customer satisfaction and warranty. Given that **** rolls down hill to the dealers, they must follow suit in order to pay their bills
OR
2) this still is mainly a case by case dealership decision (but now with more corporate pressure to reduce costs) and we will continue to see both people screwed and happy with their dealer depending on who, when, where.

I'm hoping for #2, however I'm afraid that it is more likely #1 based on the info from MSM_S2K and previous posts. All I know is that now I am afraid to do ANYTHING to my evo, rather than enjoy fully it in the way that I prefer to (and have done in the past with my eclipse).
Don't get me wrong - I love me evo and have not had a bad experience yet - just worried about the ominous future for mitsu and it's customers...
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Old Jun 22, 2004 | 11:32 AM
  #278  
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The screw up thing is that MIT is denying warranty even on stock low mileage cars. I don't care if the customer beat the crap out of the car. It's stock. Before you release something test and beat the crap out of it and make sure it can take the abuse especially at such low mileage under stock condition. Customer sevice and quality will keep customer coming back which they failed to realize.
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Old Jun 22, 2004 | 01:12 PM
  #279  
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it is impossible to make a car that a sufficiently motivated person can't break.

--boy, I can't believe I bothered to respond to that.
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Old Jun 22, 2004 | 02:14 PM
  #280  
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Originally Posted by ColinL
it is impossible to make a car that a sufficiently motivated person can't break.

--boy, I can't believe I bothered to respond to that.
No, but at least make it to minimize that problem or in preparation for that or else get out of the business and leave it to SUB. There are plenty of small things that MIT could have done. With the 1st and 2nd gen you would think MIT got better. No one didn't buy 30K car which was made for the youngsters to drive like grandma.

Make or attempt to make the customer happy instead of pissing them off.

Now if you mod and drive like hell then that's a different story but things like voiding warranty on 5th gear grind, stock clutch wearing out prematurely, TC/tranny problems with no mods that's just plain stupid.

I like my EVO but things like this just screws up the cars image to the public.
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Old Jun 22, 2004 | 02:32 PM
  #281  
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I don't think he means that should have to make a car that is indestructible, just one that can be driven harder than a weenie van without things breaking. Discribing it as the "World Rally Championship winner in the flesh"
does not help nor does stating "after you strap yourself in and unwrap what is truly one of the most dominating performance packages ever placed in a four-door." I don't think rally style clutch drops at redline is not what people are asking for. They want to every so drive it briskly often without having some parts grenade on the car. If they have to drive it slower and feel like they are on egg shells, then save some money and get something more appliance like i.e. a camery or something. Just my .o2
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Old Jun 22, 2004 | 03:02 PM
  #282  
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hey
not to be a party pooper, but if you take Mitsu to court and lose, you are liable for their lawyer's fees.... every hear about the guy who raced/modded his scoobie, sued Subaru for not covering his car under warranty, losing and having a dead scoobie and $75,000 in lawyer's fees to boot?
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Old Jun 22, 2004 | 04:05 PM
  #283  
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i wonder if these rod problems stem from people who don't know how to take care of a turbo? (turning the motor off as soon as they pull off of the highway, where they were doing 90? and not installing a turbo timer)
i picture a kid who's never had a turbo before going out and buying a sweet, bad *** ride.. drives the crap out of it and doesn't let the turbo wind down before turning the ignition off.. then realizes he cant afford the car and sells it to a dealer...

btw, MSM-- even though i have had no troubles getting my eclipse serviced, i hope you get their lunch, get some people fired, and are the first major step toward mitsu finding some GOOD management! stick with the arbitration- my dad used to be a lawyer, I've seen the "wheels of justice" give the runaround to many a person.. i wish you patience, my friend! everything should follow suit thereafter.. (no pun intended)
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Old Jun 23, 2004 | 06:16 AM
  #284  
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Well, maybe you guys should start a list of all the things wrong, experience with warrenty approval and anything done to the car. That way, if it comes to it, class action the deal. Not like it's a new thing for to try and lie about issues with their product. http://www.dawn.com/2000/08/26/ebr12.htm
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Old Jun 23, 2004 | 02:00 PM
  #285  
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I just spoke with an associate editor from Car & Driver that is writing an article about this. Turns out it is the same person that was at Automobile Magazine and had the Evo repaired under warranty even after the car was tested on a track. The article will appear in the Sept edition of Car & Driver, which should be out in Aug.

The spin that puts on this to the press is absurd. I'd like to see admit to the press that participating in SCCA Solo events with a stock Evo will automatically void .... err, excuse me "warranty restrict" ... the warranty on an Evo. That's ridiculous, but that is precisely what they've done in my case. No diagnosis, no discussion, no benefit of the doubt ... they decided to not cover the warranty work on my car, before the car even failed based solely on my participation in a Solo 2 event.

I'm glad to see this is getting the attention it deserves from the press.

Last edited by MSM_S2K; Jun 23, 2004 at 06:11 PM.
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