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Warranty Issues <Mega Merge>

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Old Jun 23, 2004 | 02:06 PM
  #286  
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From: San Diego
Good LucK

I know Rick Case in Atlanta told my friend they couldn't fix his headlights because he has an aftermarket intake which is BS. Other local dealerships don't care about modded evo's and treet EVO owners better.

I have printed the press release and wish it is true for all dealerships but it is not
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Old Jun 24, 2004 | 05:36 AM
  #287  
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From: SE Mass
Originally Posted by xtnct
FYI, original thread here: https://www.evolutionm.net/forums/sh...ad.php?t=85595 (Not sure why this thread was not yet merged to here?)

Cut and Paste from: http://media.mitsubishicars.com/deta...60287&mime=ASC

Statement On Mitsubishi Lancer Evolution Warranty
June 18, 2004 -- Cypress, Calif. --
Mitsubishi Motors and our dealers strive to be reasonable in evaluating each customer' s vehicle that is brought into a dealership for a possible warrantable condition in order to provide excellent customer service. We give the benefit of the doubt to everyone and appreciate their respect for the terms and conditions of our warranty. Mitsubishi does not have any automated web search system looking for Lancer Evolutions involved in race events. This is absolutely false.

<snip>
I am following this wth great intrest and I noticed something that kinda stuck out :
Mitsubishi does not have any automated web search system looking for Lancer Evolutions involved in race events. This is absolutely false.
Conspiracy theorist that I am, I'm willing to bet that is true. What they DIDN'T say is that they don't also have PEOPLE sitting behind a computer actively searching for results. Automated system vs. People actually doing it are two different things.

FWIW...
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Old Jun 24, 2004 | 06:24 AM
  #288  
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Well, they may not have an automated system, but I think they may have the one armed man or the guy on the grassy knoll looking to give you guys the screw job. Oh, the base of operations is at hanger 18
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Old Jun 24, 2004 | 09:07 AM
  #289  
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The idea that there was an automated web search system was a guess by MSM S2K. He has no evidence of such a system, and there is no proof that such a system exists. MSM S2K has largely admitted as such in his previous posts.

So let us all clarify this here, THERE IS NO AUTOMATED WEB SEARCH SYSTEM TO TRACK AUTOCROSSERS TO HAVE THEIR WARRENTIES RESTRICTED.

There maybe local dealers checking results, there may be many other issues involved, but the automated web search system idea was just a piece of conjecture.

MSM S2K should not have had his warrenty "restricted." Mitsubishi should have and possibly still might cover the issue under warrenty. I hope that MSM S2K does get everything covered. I do think this is the wrong thing for the dealership to do, and I hope some one along the way steps in to resolve the issue.

I do find it interesting that Car And Driver would publish such an article though considering the fact that if it is found untrue it would be bordering on libel.
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Old Jun 24, 2004 | 09:09 AM
  #290  
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Originally Posted by KC
Conspiracy theorist that I am, I'm willing to bet that is true. What they DIDN'T say is that they don't also have PEOPLE sitting behind a computer actively searching for results. Automated system vs. People actually doing it are two different things.

FWIW...
That is some pretty sweet classic conspiracy theorist thinking right there. Take a blanket denial and turn it into a open case of a larger conspiracy.
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Old Jun 24, 2004 | 09:13 AM
  #291  
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C&D is smart enough to stick to the facts and avoid the specualtion. The facts are bad enough as they sit. MAy 16th - Drive around Cones - May 29th Show at dealership with defective motor to be told warranty is "restricted" (read voided) and that the motor will have to be paid for at overcharged delaer rates and under skilled tech installation before even looking into the problem.

The automated nonsense is a conjecture and a side issue. The main facts are plenty for auto related magazines to have a field day with.
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Old Jun 24, 2004 | 09:24 AM
  #292  
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From: SE Mass
Originally Posted by ringthree
That is some pretty sweet classic conspiracy theorist thinking right there. Take a blanket denial and turn it into a open case of a larger conspiracy.
Told ya I was good!
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Old Jun 24, 2004 | 10:04 AM
  #293  
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From: Miami
Originally Posted by ringthree

So let us all clarify this here, THERE IS NO AUTOMATED WEB SEARCH SYSTEM TO TRACK AUTOCROSSERS TO HAVE THEIR WARRENTIES RESTRICTED.
Actually, you have not proved that there isn't an automated web search system. Now, I don't believe there is an automated system, but the facts of this case have raised a lot of questions in my mind.

I have (Knock on wood) not had a problem with my dealership and I have even taken my car in for service with a run group letter on my windshield - No issue.
I have a Turbo Timer - No issue. But the fact that MSM HAS had these problems does raise a lot of questions in my mind about possible future problems.

I work with State government and I see how policy changes on an almost daily basis. (Thanks Jeb) One day we have a job. The next day we're told we're good, but only for three more months, and three days later it's you're gone by Monday. WTF!!

Now, have I just been lucky? Does it depend on your regional or district manager?? Where do I stand? Because I would like to know.

Remember... Just because you are paranoid does not mean they are NOT out to get you. You might well have good reason to BE paranoid.
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Old Jun 24, 2004 | 10:23 AM
  #294  
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Automated or not ... you'll notice that Mitsubishi does NOT dispute that they are getting information from events (Web or otherwise) and proactively restricting warranties.


And this is for events, that by definition and enforcement by safety stewards, are intended to not exceed those encountered in normal, legal highway driving.
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Old Jun 24, 2004 | 10:43 AM
  #295  
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Originally Posted by Scooter
Actually, you have not proved that there isn't an automated web search system. Now, I don't believe there is an automated system, but the facts of this case have raised a lot of questions in my mind.
Another classic conspiracy theorist ploy... that proof must come of the conspriacy's non-existance to be disbelieve.

"There is no evidence that there ISN'T a conspriacy"

This is getting a little silly...
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Old Jun 24, 2004 | 11:08 AM
  #296  
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Originally Posted by Mister2zx3
C&D is smart enough to stick to the facts and avoid the specualtion. The facts are bad enough as they sit. MAy 16th - Drive around Cones - May 29th Show at dealership with defective motor to be told warranty is "restricted" (read voided) and that the motor will have to be paid for at overcharged delaer rates and under skilled tech installation before even looking into the problem.

The automated nonsense is a conjecture and a side issue. The main facts are plenty for auto related magazines to have a field day with.
Sadly, the automated nonsense was not a side issue. In fact that is the only thing that brought me to this discussion and that is the only thing that spurred the internet wide "wildfire" spread of this theory.

The issue of the "automated web search system" was the whole focus of the issue at hand. It was the WHOLE reason that a lot of people got freaked out about this.

Dealerships improperly deny warrenties all the time and the corporate level often agrees with the denial, that is a sad fact and it is not dependent on what kind of car you own.

I still wish MSM S2K all the luck with getting everything taken care of, but I do take issue with the fact that this was blown far out of proportion and that some of the original statements were made as if this "automated web search system" were fact already in evidence.

What we have learned here is that your Mitsubishi dealership denied your claim. We dont know how they got the information about your son doing an autocross, besides the fact that you volunteered the information (the fact that they followed it up was definitely slimey, no doubt, but easily could have been done because of your statement and not "proactively"). We know that YOUR warrenty has been proactively restricted, but we dont know about anyone elses.

In the end, I have found that I do very much hope that you get your car covered under warrenty, but I am rather upset that this issue has gone so far without any evidence or proof besides your individual situation.
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Old Jun 24, 2004 | 11:14 AM
  #297  
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From: Why do they always call the Evo the Dark Side?
Originally Posted by TurboMaestro
hey
not to be a party pooper, but if you take Mitsu to court and lose, you are liable for their lawyer's fees.... every hear about the guy who raced/modded his scoobie, sued Subaru for not covering his car under warranty, losing and having a dead scoobie and $75,000 in lawyer's fees to boot?
This guy also posted on a PUBLIC MESSAGE BOARD that his laywyers wanted to milk Subaru.

http://forums.nasioc.com/forums/show...hreadid=236426

well my lawyer wants to milk them as much as possible
That's probably why he got so pounded.

john
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Old Jun 24, 2004 | 11:32 AM
  #298  
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ring three - it was not a denied claim, yah those happen. It was a *PROACTIVE WARRANTY DENIAL, err RESTRICTION. *PROACTIVE* *PROACTIVE*. That is the issue. When you are voided before they even look at what's wrong becuase you drove a round a cone, people all over start taking notice. How they go the information someone autocrossed is moot. Te fact he autocrossed, they voided his warranty and then he went in with a problem and then found out he had this denial is the issue. automated, a team of people scouring event results or watching taking pics at events or a cobination of is not as critical as them using what they gather to PREMETIVELY DENY repairs be made. Especially without even looking into what the problem is.
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Old Jun 24, 2004 | 11:55 AM
  #299  
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Originally Posted by MSM_S2K
No, the dealer has been excellent. The entry in the service record was made proactively without my son ever taking the car in for service. Entry in the service record is 16-May. I took the car in for service on the 2-June. District Service Manager is able to pull up my service file and quote results and other information directly to me over the phone. Whether it's automatic through a web crawler based search or manual, it is clear that Mitsubishi is proactively looking at SCCA event registration and results information and matching it to sales and service records.
Ringthree, I can't help myself ... after all of your idiotic posts ... I have to call you an idiot. Don't take it personally, but what phucking thread have you been reading?

Facts:
1. As you can see in the quoted post above, I made it clear in the first page of this thread that automated or manual search for the info is NOT the issue for me. Issue is that they -- at least in my case -- Mitsu searched and restricted (voided) the warranty.
- If it's the central issue for you, that was your choice
- The vast majority of posts in this thread have had NOTHING to do with whether the search was automated or not.

2. Dealer has no descretion in approving or denying any signficant warranty work. Only 5 star dealers have any descretion on even minor warranty work.
- You keep coming back to this. Call Mitsu customer service or send me a PM and you and I can have a conference call with Mitsu and/or a dealer.
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Old Jun 24, 2004 | 12:07 PM
  #300  
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The outcome of this has been as I expected, and I am not really surprised by your response.

Claims were made at the beginning of this thread that were false, my only intention was to clear them up. I have and now I guess I am done.

What was important to you (the denial of coverage) and what was important to the rest of us (how the decision to deny the coverage was made) are completely different. I believe that you used the second to falsely attract attention to the first.
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