[QUOTE=MisterSpoot]Anyone know how I might get in touch with Mitsubishi's customer relations department?
QUOTE]

Mitsubishi Customer Service

888 648-7820

Let us know what comes of your conversation with them.

 

All the guys were asking me what I list my car as at this weekend's AUTOX event. One guy said, "you own that Pink EVO right?".

It's a shame what Mitsu is doing, b/c a lot of Chicago area Autocrossers were impressed w/ the cars abilities. Yesterday I was told by at least 10 different people that they would no longer consider the EVO, b/c of Mitsubishi's stance on this issue. This was my first and probably last Mitsubishi product.

Way to generate brand loyalty Mitsubishi! :-(

 

Actually is in their current predicament because they lent a bunch of money to some non-paying deadbeat bums so they could move some Eclipses. Whoever runs their risk management and credit policy groups should be fired if they haven't been already. The denial of warranty claims is just a symptomatic reaction by management to being cash strapped. Not much different than the floundering WRC effort really.

Let's look at this from this perspective:

How many Evos did sell last year? 6000? Let's pretend half of them need major warranty work totalling $3000 of the course of the warranty period. This is highly unlikely but for the sake of argument, let's go with it. So by denying half of those warranty claims will save $4.5MM for each model year of the Evo. The reality of the situation is that probably less than 10% need legitimate warranty work performed that even come close to that expense and then denies a certain portion of these, say 25% as "abuse related". So what are they really saving? $180K? I bet the legwork alone to kill these warranty claims cost more than that. I work for an S&P500 company, you'd be amazed at the amount of "bathwater" that gets "thrown out with the baby".

 

I'm so glad I sold my %100 stock, never raced 2003 Evo due to paint chips, uneven color fade, holes in carpet after 2K miles, brake squeak, 1->2 shift problem, etc and got a BMW. I was thinking of getting a MR (cause I love the Evo's power and was hoping they would have fixed some of these issue), but after seeing what they are doing to this guy means I'm going to get a M3.

 

lol no problem man go with an M3. haaa not to make fun of it but the E46 has the worst tranny ever made by BMW. go and check yrself on all the forums

 

The grass is always greener on the other side.

 

And the debacle with the credit thing is a management problem. is managing their NA ops like crap. Yep, that's what I said.

 

i work at a defense law firm ......... i cant WAIT to get my warranty voided

i'd fight this crap in a heartbeat, its all a matter of word games.

 

I have heard of dealerships voiding warranties for "abuse" but I have never heard Subaru actually go the extra mile to seek out results on the internet. They are actually running Subaru Challenge autocross events all across the country. (just gotta stick up for SoA)

I agree that it's absurd to call Solo2 abuse. It's rough on tires but other than that it's not much different than driving around fast. You might scuff your bumper on a cone.

When it comes down to it make sure you have a dealership you trust and if you really can't afford to fix it, then don't race it or mod it. It sucks, but that's the reality. There are very few "mod friendly" dealerships; I am fortunate to be 2 miles away from one.

Good luck guys.

john

 

So I've received a few PMs about motor failures and warranties being voided. Rather than just focusing on voided warranties, I'd also appreciate PMs from anyone that has had motor failure.

Thanks,
-MSM

 

Why don't you tell them that I was in the neighborhood and gave you my car (which is incidentally the same color as yours) to race for a day. There is no way they could prove that it was exactly your car that was at that event. At the registration, you give them year, make, type and color of your car. There is nothing in there that can be used as a proof about you driving your own car!

I would push that stuff much higher if I where you and wouldn't let them to get by this easy!

Also, it is a shame that Mitsubishi’s main competitor Subaru is using SCCA Solo2 and ProSolo as their great advertisement, while Mitsubishi choose to use it against their customers!! I would fire bunch of people responsible for this if I would have a chance!!!

Fedja

 

That's customer service. I'm looking more for a decision maker, or someone who can influence a decision maker. That number, predictably, gave me the run-around and lots of clueless responses.

 

A wee bit OT...
It's interesting how this topic re-surfaces every few months.
Back on topic.
Dealerships void warranties at their discretion and are also the ones providing info (or misinformation) to the district rep. The burden of proof is still on
IMHO, start by having the district rep do a physical inspection of the EVO and try to be present at that time. If possible, have the inspection done at a different dealership.
Further, insist that physical proof be provided to you that "customer abuse" or "racing" caused the engine failure.
Conjecture does not hold up in court.

 

You have to go through the customer service number to get to the district service managers.

The other post about having the district service manager meet at the dealer and proove customer abuse, I wish it was that simple. Just getting the district service manager on the phone took me 5+ hours of calls and report submissions.

Once the district service manager was on the phone, there was virtually NO dialog. It was a one way conversation from the service manager to me with the message that the car participated in an SCCA event. End of story. End of call. Call the Customer Service number if you have any furter questions. I called the customer service number again, utlimately was connected to someone that basically said contact the legal departement ... he gave me the P.O. box to send my complaint to. That is it.

It's easy to talk about what should be done. Getting anything actually done is a different story. I have found incredibly difficult to work with.

-Michael

 

ok. here is the scoop on this situation. i unfortunately went through the same ordeal. THIS IS TOO ALL OF YOU OUT THEIR THAT HAVE HAD THIS PROBLEM AND DON'T KNOW WHERE TO GO!!! THE ONLY TIME THAT A DEALERSHIP CAN VOID WARRANTY IS WHEN THE AFTERMARKET PRODUCT YOU HAVE ACTUALLY CAUSED THE PROBLEM OR BROKE THE PART. HERE IS A LITTLE HELP...

GOOD LUCK TO ALL OF YOU...TRUST ME, YOU WILL ALL PREVAIL.

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