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Warranty Issues <Mega Merge>

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Old Dec 24, 2004 | 09:01 AM
  #856  
EVO Neil's Avatar
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Originally Posted by jcnel_evo8
In resume:
My Opinion: MMNA has an unacceptable warranty policy with the EVO.
My 2nd Opinion: MMNA does not understand the EVO enough to take it forward in the market as quickly as probably they, or other people would like.
I'd have to agree with GPTourer here, Mitsubishi warranty policies are similar to every other vehicle manufactuer in the world. Dodge markets Mopar Performance Parts for the SRT-4, but guess what, even a Stage One kit will void your warranty, Did you know that? Last year at SEMA, Hyundai told me that they were going to offer turbo kits to be sold at the dealer level for the Tiburon. When I asked about how that would affect the warratny I was told it would void it. Check the SVT forums for the same type of response about modifications done to their cars. And yes even Subaru, the company that gives you one year of SCCA membership for free, will void your warranty for participating in an SCCA event. So tell me how any of that is different than Mitsubishi?

MMNA understands the Evo and its place in the market, just fine. Why do you think they've brought over RS and MR? Because they understand the market and knew they would sell here. Just because their warrenty policy doesn't cater to your need to modify the car does not justify saying they don't understand the car or the market. And let's not forget that MMNA is not exactly rolling in the dough and does all of this on extremely tight budgets. I'm still thankful that they are bringing the Evo here at all.
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Old Dec 24, 2004 | 09:03 AM
  #857  
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From: norcal / socal
"Mitsubishi's warranty on the Evo is better then any in the world. "

u have either never tried to take in your evo for service or u are smoking the rock.

BUDLoNG

Last edited by budlong; Dec 24, 2004 at 09:06 AM.
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Old Dec 24, 2004 | 04:17 PM
  #858  
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Zo6

Originally Posted by adamhw
Not to be too critical/off topic, but I had a '02 Z06, and spent a number of years with it and on the z06vette.com forum. I did not nor did any posts that I saw show any #'s close to 400. The car is marketed as 405 hp, as per its badge on the side of the car, but most of what I have seen is ~350's to 360's to the wheels.

I agree MY 2002 ZO6 dynoed 361 at the wheels totally stock

Derek
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Old Dec 24, 2004 | 04:37 PM
  #859  
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Originally Posted by EVO Neil
If you use 15% driveline lose as a figure, you'd get 402.4 to 414 using your 350-360 rear wheel horsepower figure, so what's so wrong with that? Manufacturers don't base engine horsepower on to-the-wheel horsepower, it's based on the flywheel horsepower. I don't see an issue with those numbers. Enlighten me, if I am missing something here.

(Yes you are) evolife04 said that stock ZO6's Dynoed over 400 Hp at the wheels this is not a true statement. I owned one of these cars. I have been to many Corvette meetings with many ZO6 owners When I say many there were like 15- 20 ZO6 owners at one of our meets here in Florida. Most of them had work done to them. I talked with many of the owners about their stock HP #'s None of them were above the high 360s at the wheels. I would conclude that based on those ZO6's owners and my personal experience that what evolife was saying is not true they did not dyno at more than 400 HP at the wheels stock. And I was not talking about the 15% driveline lose. Your calculation is correct that you would be somewhere in the 402.4 to 414 at the motor/Flywheel. He was stating something else.

Derek
Attached Thumbnails Warranty Issues &lt;Mega Merge&gt;-my-zo6.jpg  

Last edited by Derek Baker; Dec 24, 2004 at 04:41 PM.
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Old Dec 24, 2004 | 07:44 PM
  #860  
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Originally Posted by GPTourer
Mitsubishi's warranty on the Evo is better then any in the world.
You must be joking...
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Old Dec 24, 2004 | 08:11 PM
  #861  
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It's all about money. The free ride is over, you have to keep a low profile with this car if you want to keep your warranty and have that kind of fun. Mitsubishi is in financial trouble, I hope they survive for the next model EVO.
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Old Dec 24, 2004 | 08:47 PM
  #862  
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Originally Posted by GPTourer
[Mitsubishi] do not tolerate modifications or competition use like every other manufacturer on the planet.
They don't prohibit competition or modifications. The warranty does exclude damage due to abuse such as that which can occur from competition. And the warranty excludes damage caused by non-OEM replacement parts.

In order for Mitsubishi to deny a warranty claim, they have to show that the damage was due to actual abuse (mere competition isn't excluded), caused by non-OEM parts (the mere presence of non-OEM parts doesn't void the warranty), or that some other non-warranted condition was the cause.

It's right there in the warranty book, folks.
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Old Dec 24, 2004 | 11:00 PM
  #863  
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Originally Posted by Derek Baker
(Yes you are) evolife04 said that stock ZO6's Dynoed over 400 Hp at the wheels this is not a true statement. I owned one of these cars. I have been to many Corvette meetings with many ZO6 owners When I say many there were like 15- 20 ZO6 owners at one of our meets here in Florida. Most of them had work done to them. I talked with many of the owners about their stock HP #'s None of them were above the high 360s at the wheels. I would conclude that based on those ZO6's owners and my personal experience that what evolife was saying is not true they did not dyno at more than 400 HP at the wheels stock. And I was not talking about the 15% driveline lose. Your calculation is correct that you would be somewhere in the 402.4 to 414 at the motor/Flywheel. He was stating something else.

Derek
Thanks for the explanation Derek.
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Old Dec 27, 2004 | 07:03 PM
  #864  
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Originally Posted by EVO Neil
I'd have to agree with GPTourer here, Mitsubishi warranty policies are similar to every other vehicle manufactuer in the world. ...
i see most with warranty denials have given up on this thread. warranty policy is similar to others. issue is the extremes that they go to to deny warranty claims

no mods on my car

no racing

but no warranty when my turbo failed

i bet if i worked for motor trend like evo neil i'd be taken care of
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Old Dec 27, 2004 | 07:28 PM
  #865  
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Originally Posted by Arcueil
i see most with warranty denials have given up on this thread. warranty policy is similar to others. issue is the extremes that they go to to deny warranty claims

no mods on my car

no racing

but no warranty when my turbo failed

i bet if i worked for motor trend like evo neil i'd be taken care of

Luckily, my personal experience (not with my own Evo), with the long-term Motor Trend Evo, was fine. I had a concern about a misfire and a squeak, but had no problems with warranty. That being said the dealership I had a nice relationship with after servicing the MT Evo there for a year is now closed. So if and when it comes time to have warranty work performed on my Evo I am in the same boat as you.

Keep in mind that I have a stock Evo that I don't race or open track, so I am less likely to have an issue when I bring it in for service based on that rather than where I work. Time will tell.

Last edited by EVO Neil; Dec 28, 2004 at 09:24 AM.
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Old Dec 27, 2004 | 07:42 PM
  #866  
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haha

Originally Posted by GPTourer
Actually its a simple matter of you not understanding what I said in the first place. I do enjoy a good debate, especially when its something I feel so passionately about. That's what forums are for.

My opinion:

1. Mitsubishi's warranty on the Evo is better then any in the world. They do not tolerate modifications or competition use like every other manufacturer on the planet. They want you to enjoy the car to "go forth and conquer" and mod to your hearts content and beat the competition, but you do so on your own volition and they won't foot your repair bill. See the aforementioned article in this months SCC, they sum it up quite nicely.

2. Mitsubishi understands the market for the Evo perfectly. It is *not* a mass market car. Doing things like raising the ride height, swapping the Advans for mud and snow rated Bridgestone Duelers, removing the complex differentials and replacing it with a driveline more suitable for towing jetskis or kayaks and marketing it as a "lifestyle" Mountain Dew ad vehicle would compromise its handling and performance that has earned it Autmobile car of the year and SCC Compact Car of the year two years in a row. There's a reason they only make ~5000 of them a year.

It'll be here as long as they can profit from it and it will continue to Evolve as the world's best performance car for its price.
That has to be most B.S. I've heard in a long time. No offense but the reasons mitsubishi is in trouble is because they do the exact opposite of what you just said.

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Old Dec 27, 2004 | 07:56 PM
  #867  
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From: SL,UT
^ It's true, anyone else think the 9 looks like a mass-producable vehicle, I'm thinkin Neon everytime I see a pic of it. I think they should've stuck with the design of the VIII if they didn't want it to be a "lifestyle" MD car...just my .02, but I prefer to drive an agressive looking sedan if I'm gonna be driving a sedan
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Old Dec 28, 2004 | 08:28 AM
  #868  
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From: The 480
okay, what it all comes down to here... is people expecting way more out of the car, and the company, then what is really warrented.

we talk about mass produced...like our cars should be handmade... okay there's a reason a porsche 911 cost like $90k +

we talk about warranty like if something breaks...no matter what it is, should be covered... we don't own a hundyai... and we don't drive it like one either...

people who buy the evo, drive it hard. I'd like to see one of you...ONE OF YOU...that hasn't taken this car to the redline at least once...ONE of you...that hasn't seen understeer at the car's limits...

bottom line, we run this car hard, like it was built to be, yet expect mitsu to fix our f***-ups...

now i DO feel sorry for the handfull of people out there, that have not modified their car, don't drive it hard all the time, and have a legitimate problem with a warrenty claim that is denied because of abuse... and even then, abuse is in the eye of the beholder. i'll leave it at that.

to summarize the above. I see the evo as an amazing value. one magazine said it best as "a 911 C4S at half the price" and that holds. part of the evolution moniker can be brought into the manufacturing process as well, mitsu has been able to produce a highly capable car, and do it cheap enough sell it to "the masses" folks, we are the masses. ferrari 360M owners, are not the masses. yes this car is in limited #s, but look at the big picture. we shouldn't even have this car right now. it should be over in japan owned by a select few, and coveted by the rest. you think skyline owners complain about warrenty? do porsche owners?

this car is a f***ing racecar. treat it like one, take car of it, and when s*** breaks, fix it like one. you want a warrenty, buy a hundyai. you wanna break s*** and complain about it while playing the innocent victim, do it somewhere else.

the reason all these people who have warrenty claims denied, are giving up, is because deep down, they know that whatever they broke, is...in the most part...their fault, and they just wanted to get something for nothing.

again, this isn't meant for those who have legitimate claims, for legitimate reasons.... the reason your claims are denied, is because of all the other a**holes that either don't know how to drive the car, or don't know how to take care of it....and want something for nothing

all of you with a compliant...look w/in your soul right now, think about what broke, and think about why.

I'm done.
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Old Dec 28, 2004 | 08:37 AM
  #869  
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^^^^
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Old Dec 28, 2004 | 05:19 PM
  #870  
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Originally Posted by koolade9
we talk about warranty like if something breaks...no matter what it is, should be covered... we don't own a hundyai... and we don't drive it like one either...
The warranty ought to cover things that break during normal use.

people who buy the evo, drive it hard. I'd like to see one of you...ONE OF YOU...that hasn't taken this car to the redline at least once...ONE of you...that hasn't seen understeer at the car's limits...
Hitting redline isn't abuse. If it damages the car, then Mitsubishi set the limit too high--that's exactly what the redline means: "beyond this point is unsafe for the engine".

bottom line, we run this car hard, like it was built to be, yet expect mitsu to fix our f***-ups...
Nonsense. We run the car hard because that's what it's made for. Using it like it's intended isn't f'ing up.

now i DO feel sorry for the handfull of people out there, that have not modified their car, don't drive it hard all the time, and have a legitimate problem with a warrenty claim that is denied because of abuse... and even then, abuse is in the eye of the beholder. i'll leave it at that.
So you "feel sorry" for people whose valid warranty claims are unfairly denied? How generous of you. I think that's wrong, if not illegal. Mitsubishi should have to show evidence of abuse before denying a claim. And by evidence I don't mean simply asserting that abuse was the cause, I mean proof.

you think skyline owners complain about warrenty? do porsche owners?
Of course they do. Are you really that stupid?

this car is a f***ing racecar.
No, it's not a race car. It's a street car. It has the same warranty Mitsubishi has on all their consumer vehicles. If they don't want to honor the warranty, they should include one. Until that time, we're going to have to hold them to their end of the bargain. People like you--do you actually own an Evo?--don't help matters when you dismiss Mitsu's responsibilities.

the reason all these people who have warrenty claims denied, are giving up, is because deep down, they know that whatever they broke, is...in the most part...their fault, and they just wanted to get something for nothing.
You are a real tool.
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