Boycott RMR!!! - Long ASS Rant
Evolved Member
Joined: Mar 2003
Posts: 908
Likes: 0
From: Sarasota
Originally posted by Chris in HB
Gee, I guess I should be glad my RMR stuff works? Some of this stuff is nonsense. Like someone said earlier, there are 2 sides of the story and then there is the truth. I have a ton of RMR mods. My problem? That they don't make more items. I have had all of my parts installed at RMR, just like Shawn Glass. In fact, I was there while a lot of his stuff was being done (I live around the corner from the shop). They were taking their time and devoting at least 2 techs to the job while I was there. A few days later, I was there when they drove that car to a meet about 30 miles away. I drove right behind that car. It ran fine, stopped fine, sounded great, etc. I don't know what happened between then and when Shawn got home. I am sorry he had that problem. Maybe he shouldn't have rushed them on getting done. Dropping all those mods in takes time. Ideally, you'd want to add something, test it, move on to the next mod. Unfortunately, Mr. Glass just wanted his new toy NOW like some little kid. You need to shoulder some of the blame.
As for the customer service, the guys have always been very courteous and helpful with questions. Sometimes you might have to call a couple of times for follow-up, but they are a busy shop in addition to the parts orders. If any of you live in Southern Cali, it would be to your benefit to stop by and check it out. Just tell them you are checking it out, not that you've heard bad things. Make your own mind up.
The quality of the parts is top-notch and the fit is perfect. These guys have been doing Evos for a while now and it shows. For those of you who don't want to trust RMR, that's ok. But if you don't know for yourself what the deal is, don't slam them. There are a lot of shops people talk about here (good and bad), but I wouldn't make a judgment until I found out for myself. Going by some of the posts here, HKS is the worst company ever - and we all know better.
Good luck and I hope you all enjoy your Evos as much as I enjoy mine.
Gee, I guess I should be glad my RMR stuff works? Some of this stuff is nonsense. Like someone said earlier, there are 2 sides of the story and then there is the truth. I have a ton of RMR mods. My problem? That they don't make more items. I have had all of my parts installed at RMR, just like Shawn Glass. In fact, I was there while a lot of his stuff was being done (I live around the corner from the shop). They were taking their time and devoting at least 2 techs to the job while I was there. A few days later, I was there when they drove that car to a meet about 30 miles away. I drove right behind that car. It ran fine, stopped fine, sounded great, etc. I don't know what happened between then and when Shawn got home. I am sorry he had that problem. Maybe he shouldn't have rushed them on getting done. Dropping all those mods in takes time. Ideally, you'd want to add something, test it, move on to the next mod. Unfortunately, Mr. Glass just wanted his new toy NOW like some little kid. You need to shoulder some of the blame.
As for the customer service, the guys have always been very courteous and helpful with questions. Sometimes you might have to call a couple of times for follow-up, but they are a busy shop in addition to the parts orders. If any of you live in Southern Cali, it would be to your benefit to stop by and check it out. Just tell them you are checking it out, not that you've heard bad things. Make your own mind up.
The quality of the parts is top-notch and the fit is perfect. These guys have been doing Evos for a while now and it shows. For those of you who don't want to trust RMR, that's ok. But if you don't know for yourself what the deal is, don't slam them. There are a lot of shops people talk about here (good and bad), but I wouldn't make a judgment until I found out for myself. Going by some of the posts here, HKS is the worst company ever - and we all know better.
Good luck and I hope you all enjoy your Evos as much as I enjoy mine.
I can relate to your standing behind RMR but your situation does not even come close to comparing to Shawn's man.
You have minor mods -- exhaust, intake, and chip set-up. With that said, you are one of lucky ones because RMR is (was) currently experiencing boost problems with their reflash. Notice they took it off their website and are not selling any at the molment? 
The problem here is that RMR is not trying to help this guy out .... that f'in BS MAN.
You say that Shawn rushed them to throw parts on his car. 
Spare us the BS dude 
... what, did he hold a gun to Rhys head? Like this? 
Bottom line is that ... at this point and time, RMR's customer service is ****! 
Blair supposedy reads these forums quite often .... well where the fu*k is he now while he's losing his credibility?
I'm willing to bet that they trying to figure out what the fu*k to do .... either help Shawn out now while admitting that they are bunch of self centered money hungry bi*ches or try and plead their side of the story. Hey this post is 4 pages deep, and still no RMR ...... ehhhh, I think I'll side with Shawn here. 
Sorry to hear this Shawn .... but my advice is to be sure you tap every source before putting it back to stock. Good chance that with the right tuner, you will get the car running right with your current-or close to current set-up. Good luck bud ...
Originally posted by evo1
Chris ...
Sorry to hear this Shawn .... but my advice is to be sure you tap every source before putting it back to stock. Good chance that with the right tuner, you will get the car running right with your current-or close to current set-up. Good luck bud ...
Chris ...
Sorry to hear this Shawn .... but my advice is to be sure you tap every source before putting it back to stock. Good chance that with the right tuner, you will get the car running right with your current-or close to current set-up. Good luck bud ...
Their nonchalance regarding the whole matter is what gets me the most. Like it's no big deal. Blair actually had the nerve to reason with me one day when I was complaining about the issues. He said "well hey man, I helped you out you know, I didn't charge you for two quarts of synthetic tranny fluid, when I should of". Wow man, that makes me feel great after I just spent $450 having to have their great clutch disc removed because the car wasn't driveable. Thanks for throwing me a bone.
I am appreciative of the support you folks are giving me right now, it's making this situation a bit easier to deal with. My car is at the dealership right now. I am pulling that turbo kit and for the most part putting the car back to stock. I need a reliable car to drive and miss having that. So for now, the car will go back to stock and hopefully no long term or permanent damage has been done to the car.
There is a 3037 turbo kit in my not too distant future. Needless to say the water lines on that turbo WILL be hooked up. Coolant doesn't serve too well as wiper washer fluid.
Thanks again for everyones' support.....
Shawn Glass
p.s. luckily I picked up a new truck recently. It helps having it while the EVO is being worked on. Not as fun as the evo but 375hp and 670 fl lb's of torque keeps me happy for now.
Shawn, why are you taking the turbo kit off so fast. I would first see if there was a tuner capable of making your set up work, like evo1 said. You already spent the cash, and went through the hassle. You got a hard on for nothing man!! Keep the stuff on, and if it doesn't work after messing with it, take it off. Yeah, and at least you have something else to drive right? See, always a bright side! Good luck man!
-Rich
-Rich
If they only got 275 wheel HP from those mods then there was a serious issue there. I'm willing to bet it's the ECU flash they did that ruined everything. When they drove the evo to the meet it worked fine and sounded great. Rhys mentioned everything was done EXCEPT the ecu reflash and dyno testing/tuning. He also mentioned that the ECU flash for Shawn's car would be different than their mainstream ECU flash. It would be a lot more custom and tailored to his mods. In the end the evo was expected to have at least 375 whp, according to the RMR staff there. They were really excited about the car and anxious to see the dyno numbers. What happened in the weeks after I dont know.
No one I know has had any problems with RMR stuff ecxept the ECU reflash. Some people have problems, some dont. Maybe you got one from the bad batch. I dont think there's anything wrong with doing a lot of mods at once. Personally, I do it step by step for financial reasons. I also like taking a step by step approach so I can always be excited about having a new mod. It's like adding to a collection. That's me though.
I think alot of people are focusing on the wrong issues here. The issue is RMR, not Shawns philosophy on how to properly mod an evo within a certain timeframe. RMR told Shawn with confidence that it would all work fine and it didnt, that's the issue. It's about the integrity of someone and their organization. They said something would work, they stood behind their products, but now that it has all gone wrong they have high tailed it it seems. The fact they dont want to help him out rasies questions in my mind about them. If I spent 15K on one tab fixing my car, I would expect the utmost care in return.
I think a lot of this has to do with staffing at RMR, the demand for their products has exceeded their output capabilities. They are completely swamped. It's hard to focus on quality work when you have weeks of work sitting in your inbox.
No one I know has had any problems with RMR stuff ecxept the ECU reflash. Some people have problems, some dont. Maybe you got one from the bad batch. I dont think there's anything wrong with doing a lot of mods at once. Personally, I do it step by step for financial reasons. I also like taking a step by step approach so I can always be excited about having a new mod. It's like adding to a collection. That's me though.
I think alot of people are focusing on the wrong issues here. The issue is RMR, not Shawns philosophy on how to properly mod an evo within a certain timeframe. RMR told Shawn with confidence that it would all work fine and it didnt, that's the issue. It's about the integrity of someone and their organization. They said something would work, they stood behind their products, but now that it has all gone wrong they have high tailed it it seems. The fact they dont want to help him out rasies questions in my mind about them. If I spent 15K on one tab fixing my car, I would expect the utmost care in return.
I think a lot of this has to do with staffing at RMR, the demand for their products has exceeded their output capabilities. They are completely swamped. It's hard to focus on quality work when you have weeks of work sitting in your inbox.
Originally posted by Coolguy949
If they only got 275 wheel HP from those mods then there was a serious issue there. I'm willing to bet it's the ECU flash they did that ruined everything. When they drove the evo to the meet it worked fine and sounded great. Rhys mentioned everything was done EXCEPT the ecu reflash and dyno testing/tuning. He also mentioned that the ECU flash for Shawn's car would be different than their mainstream ECU flash. It would be a lot more custom and tailored to his mods. In the end the evo was expected to have at least 375 whp, according to the RMR staff there. They were really excited about the car and anxious to see the dyno numbers. What happened in the weeks after I dont know.
No one I know has had any problems with RMR stuff ecxept the ECU reflash. Some people have problems, some dont. Maybe you got one from the bad batch. I dont think there's anything wrong with doing a lot of mods at once. Personally, I do it step by step for financial reasons. I also like taking a step by step approach so I can always be excited about having a new mod. It's like adding to a collection. That's me though.
I think alot of people are focusing on the wrong issues here. The issue is RMR, not Shawns philosophy on how to properly mod an evo within a certain timeframe. RMR told Shawn with confidence that it would all work fine and it didnt, that's the issue. It's about the integrity of someone and their organization. They said something would work, they stood behind their products, but now that it has all gone wrong they have high tailed it it seems. The fact they dont want to help him out rasies questions in my mind about them. If I spent 15K on one tab fixing my car, I would expect the utmost care in return.
I think a lot of this has to do with staffing at RMR, the demand for their products has exceeded their output capabilities. They are completely swamped. It's hard to focus on quality work when you have weeks of work sitting in your inbox.
If they only got 275 wheel HP from those mods then there was a serious issue there. I'm willing to bet it's the ECU flash they did that ruined everything. When they drove the evo to the meet it worked fine and sounded great. Rhys mentioned everything was done EXCEPT the ecu reflash and dyno testing/tuning. He also mentioned that the ECU flash for Shawn's car would be different than their mainstream ECU flash. It would be a lot more custom and tailored to his mods. In the end the evo was expected to have at least 375 whp, according to the RMR staff there. They were really excited about the car and anxious to see the dyno numbers. What happened in the weeks after I dont know.
No one I know has had any problems with RMR stuff ecxept the ECU reflash. Some people have problems, some dont. Maybe you got one from the bad batch. I dont think there's anything wrong with doing a lot of mods at once. Personally, I do it step by step for financial reasons. I also like taking a step by step approach so I can always be excited about having a new mod. It's like adding to a collection. That's me though.
I think alot of people are focusing on the wrong issues here. The issue is RMR, not Shawns philosophy on how to properly mod an evo within a certain timeframe. RMR told Shawn with confidence that it would all work fine and it didnt, that's the issue. It's about the integrity of someone and their organization. They said something would work, they stood behind their products, but now that it has all gone wrong they have high tailed it it seems. The fact they dont want to help him out rasies questions in my mind about them. If I spent 15K on one tab fixing my car, I would expect the utmost care in return.
I think a lot of this has to do with staffing at RMR, the demand for their products has exceeded their output capabilities. They are completely swamped. It's hard to focus on quality work when you have weeks of work sitting in your inbox.
Evolved Member
Joined: Dec 2002
Posts: 1,014
Likes: 0
Originally posted by Coolguy949
I just realized, 275 on shiv's dyno isnt all too bad. Still, I think it's a little low for a 2835 kit and all his mods.
I just realized, 275 on shiv's dyno isnt all too bad.
Still, I think it's a little low for a 2835 kit and all his mods.
Evolved Member
Joined: Mar 2003
Posts: 908
Likes: 0
From: Sarasota
Originally posted by Coolguy949
No one I know has had any problems with RMR stuff ecxept the ECU reflash
No one I know has had any problems with RMR stuff ecxept the ECU reflash
. the evo wins posted about this numorous times.Still no word from RMR, eh ..................... UN-FREAKIN-BELIEVABLE!
Evolved Member
Joined: Mar 2003
Posts: 908
Likes: 0
From: Sarasota
Originally posted by Coolguy949
I just realized, 275 on shiv's dyno isnt all too bad. Still, I think it's a little low for a 2835 kit and all his mods.
I just realized, 275 on shiv's dyno isnt all too bad.
Still, I think it's a little low for a 2835 kit and all his mods.
That's translates into approx. 315-320whp on a Dynojet. Dude ... that totally sucks for $15k SPENT!
Evolved Member
Joined: May 2002
Posts: 1,290
Likes: 0
From: CA
Sorry to hear bout that Shawn. You got screwed over pretty good. I can't believe how horrible there customer service is after the fact that you spent so much. They should have immediatly offered a full diagnostic to see what was going on and fixed it ASAP. This is enough for me to look at works, buchur or vishnu for my future tuning needs.
Originally posted by Coolguy949
I think alot of people are focusing on the wrong issues here. The issue is RMR, not Shawns philosophy on how to properly mod an evo within a certain timeframe. RMR told Shawn with confidence that it would all work fine and it didnt, that's the issue.
I think alot of people are focusing on the wrong issues here. The issue is RMR, not Shawns philosophy on how to properly mod an evo within a certain timeframe. RMR told Shawn with confidence that it would all work fine and it didnt, that's the issue.
I agree. If they told him it would work, it should. If it didn't - they should fix it so it does.
Originally posted by ricardon
Shawn, why are you taking the turbo kit off so fast. I would first see if there was a tuner capable of making your set up work, like evo1 said. You already spent the cash, and went through the hassle. You got a hard on for nothing man!! Keep the stuff on, and if it doesn't work after messing with it, take it off. Yeah, and at least you have something else to drive right? See, always a bright side! Good luck man!
-Rich
Shawn, why are you taking the turbo kit off so fast. I would first see if there was a tuner capable of making your set up work, like evo1 said. You already spent the cash, and went through the hassle. You got a hard on for nothing man!! Keep the stuff on, and if it doesn't work after messing with it, take it off. Yeah, and at least you have something else to drive right? See, always a bright side! Good luck man!
-Rich
Originally posted by evo1
Rob .... you forgot to mention the RMR open filter kit. Lots of members posting adverse results .... that it actually makes less power than with the stock air box in tact. the evo wins posted about this numorous times.
Still no word from RMR, eh ..................... UN-FREAKIN-BELIEVABLE!
Rob .... you forgot to mention the RMR open filter kit. Lots of members posting adverse results .... that it actually makes less power than with the stock air box in tact
. the evo wins posted about this numorous times.Still no word from RMR, eh ..................... UN-FREAKIN-BELIEVABLE!
I didnt even know that. Hmm, I guess the RMR intake is off my list then. Looks like i'll be going either HKS RS Kit or Buschur.
Evolved Member
Joined: May 2002
Posts: 1,290
Likes: 0
From: CA
Anyone have any opinions on Ultimate racings stuff good or bad???
With 15k why didn't you go with upgraded internals like a 2.2 -2.3 Stroker kit and then just boost as high as you can afford? Turbo swap just seemed a little unnessesary to me. With that much money Id much rather do a complete motor rebuild with high performance parts to ensure strength.
With 15k why didn't you go with upgraded internals like a 2.2 -2.3 Stroker kit and then just boost as high as you can afford? Turbo swap just seemed a little unnessesary to me. With that much money Id much rather do a complete motor rebuild with high performance parts to ensure strength.
Last edited by Guack007; Jul 10, 2003 at 07:55 PM.