STM temporarily closed due to moving offices
Jrainwater don't even bother anymore he is just trolling, he is not even the guy that originally complained about the intake taking longer than estimated. In fact his first post was praising STM's customer service, and I quote
Then immediately after started to bash STM, even telling someone not to defend them "Just because" when as I see it he's attacking them just because after he started by saying they had "great customer service"
Then tried saying the transaction wasn't even started (reference first quote again) after he stated that confirmation was receive, I don't know of any company that send confirmation for a part being bought without the transaction being started.
And also if he had read the thread at all he would have seen that I did have my transmission take a good deal longer than I was quoted at (nearly 2 months) and in fact did not go posting a thread about it. I even omitted the shops name who I had do the work so that they wouldn't be receiving any undeserved bad press. Instead I simply called the company and handled it myself
There's someone who just said they spent over 5k in a short period of time at STM in this thread, so my comment holds much less weight. I ordered a stock replacement radiator, got confirmation. A day later changed my mind and called to change order to a mishimoto rad and they had great customer service. Got my order changed without a hiccup. I did have to call 2 times to ask for shipping info so I knew when it would be in but I never got an email, all I was told was it would get here most likely by the end of the week. My order came exactly when they said it would so no problems.
Then immediately after started to bash STM, even telling someone not to defend them "Just because" when as I see it he's attacking them just because after he started by saying they had "great customer service"
Then tried saying the transaction wasn't even started (reference first quote again) after he stated that confirmation was receive, I don't know of any company that send confirmation for a part being bought without the transaction being started.
No one "bent over backwards" to change my order after it was shipped. He transaction wasn't even started, so don't make accusations. Second, this is how customer service is, what do you expect? People who pay good money(or any money at all) expect a certain level of customer service. If someone doesn't like being told over and over that their product is on the way, or that it will be done today, and weeks later the product still isn't at their doorstep and in fact hasn't even been started on, should be able to express their dissatisfaction. Period. If you ordered something from an ebay account and they told you it would be at your doorstep Friday, and you don't receive it until 2 months later without them even letting you know, you would ***** about it to.
I would hardly call it "boat loads" there are more people on this thread happy with their service than unhappy. I have placed 2 orders with them since this thread was started and received both very promptly with tracking information emailed to me both times. When you do as much business as STM does you're bound to have unhappy customers. But they are not the only ones that have these problems from time to time, especially considering the large amount of problems have been with custom parts that are built to order. I recently had my transmission rebuilt by one of the three big name trans companies and I was quoted at 2 weeks to build and receive with a core they had at their shop. Well a month and a half later I finally received it. Didn't go posting a thread about the lack of service I called them once or twice a week to check on the status and was told 4 times o the end of the week. Eventually I got it and am happy with the quality of it, but that is just the nature of the beast with our cars, they're aging and the businesses that cater to them are getting swamped with business. I mean to put it in perspective fp had time delay issues on the turbos and manifolds that were eventually received as well.
Last edited by jason42003; Apr 22, 2014 at 10:16 PM.
Do you know how stupid you sound? Your telling me I can't order something on Thursday and get a confirmation INSTANTLY saying my payment went through WITHOUT the shipment being started? Are you kidding me? I changed my order less than 18 hours later. No one bent over backwards to cancel a shipment. They simply just changed my order. I didn't wait 3 days and then ask for a different rad. I find it funny how people cry and defend these large companies like they're on the payroll. No one here said STM sucks, they're garbage. I even stated, as you pointed out that my experience was fine. But what people complained about was simply unacceptable. You guys Needa get their shaft outta your mouths. I prefer ETS over STM, in fact I like ETS ALOT, but if people had bad experiences with the,(I've personally seen none) they are entitled to complain. Move along boys.
This was a while back, but I called ETS to order their short route upper intercooler pipe kit. I had a few questions about it and wanted to make sure what I was gonna order online was what I thought I needed. I also had questions about fitment. Asked specifically to get the bov recirc hose, they confirmed over the phone, placed the order, shipment arrived, all parts in the box were labeled on the box as well, and no recirc hose, even though it was on the checklist and was told over the phone as well. I was disappointed. I didn't bash or complain, I figured rather than wasting downtime on getting that sent out to me I just fabbed up a radiator hose to what I needed.
Point of my story, no shop is 100%.
This was a while back, but I called ETS to order their short route upper intercooler pipe kit. I had a few questions about it and wanted to make sure what I was gonna order online was what I thought I needed. I also had questions about fitment. Asked specifically to get the bov recirc hose, they confirmed over the phone, placed the order, shipment arrived, all parts in the box were labeled on the box as well, and no recirc hose, even though it was on the checklist and was told over the phone as well. I was disappointed. I didn't bash or complain, I figured rather than wasting downtime on getting that sent out to me I just fabbed up a radiator hose to what I needed.
Point of my story, no shop is 100%.
Point of my story, no shop is 100%.
I agree!!
I have had multiple issues with ETS as well, over multiple orders. Although, when I called them and explained the situation they were extremely willing to help and in most cases they had my part over-nighted to me. Hell, they even let me keep the wrong parts. I got a free upper and lower IC pipe, and a free Intake.
With STM I have actually gotten tired of chasing them down, the excuses, and all the unreturned phone calls / emails so I took a loss on parts that I have waited over a year for. Legally, over internet sales a company is not allowed to take your money until the part/item ships.. which from my experience is not how STMs system is setup... but we wont go there.
This was a while back, but I called ETS to order their short route upper intercooler pipe kit. I had a few questions about it and wanted to make sure what I was gonna order online was what I thought I needed. I also had questions about fitment. Asked specifically to get the bov recirc hose, they confirmed over the phone, placed the order, shipment arrived, all parts in the box were labeled on the box as well, and no recirc hose, even though it was on the checklist and was told over the phone as well. I was disappointed. I didn't bash or complain, I figured rather than wasting downtime on getting that sent out to me I just fabbed up a radiator hose to what I needed.
Point of my story, no shop is 100%.
Point of my story, no shop is 100%.
I agree!!
I have had multiple issues with ETS as well, over multiple orders. Although, when I called them and explained the situation they were extremely willing to help and in most cases they had my part over-nighted to me. Hell, they even let me keep the wrong parts. I got a free upper and lower IC pipe, and a free Intake.
With STM I have actually gotten tired of chasing them down, the excuses, and all the unreturned phone calls / emails so I took a loss on parts that I have waited over a year for. Legally, over internet sales a company is not allowed to take your money until the part/item ships.. which from my experience is not how STMs system is setup... but we wont go there.
I have had multiple issues with ETS as well, over multiple orders. Although, when I called them and explained the situation they were extremely willing to help and in most cases they had my part over-nighted to me. Hell, they even let me keep the wrong parts. I got a free upper and lower IC pipe, and a free Intake.
With STM I have actually gotten tired of chasing them down, the excuses, and all the unreturned phone calls / emails so I took a loss on parts that I have waited over a year for. Legally, over internet sales a company is not allowed to take your money until the part/item ships.. which from my experience is not how STMs system is setup... but we wont go there.
Lol if you think you can magically just call up and everyone has every single part in stock. These companies are NOT jegs, summit racing etc. They don't have the funding, man power, or $$$$ to do that. People need to live in reality. If you want custom parts for your car it takes time to make them. My car is currently at STM, and a lot of what I had them do for my X didn't exist so I don't rush them. I know the car will be done soon and the parts/work is going to be top notch and the car will run amazing. People need to learn patience, or at least better communication skills. Complaining here on a thread on the Internet isn't going to get your parts. Calling the shop and getting a hold of someone will though.....
Lol if you think you can magically just call up and everyone has every single part in stock. These companies are NOT jegs, summit racing etc. They don't have the funding, man power, or $$$$ to do that. People need to live in reality. If you want custom parts for your car it takes time to make them. My car is currently at STM, and a lot of what I had them do for my X didn't exist so I don't rush them. I know the car will be done soon and the parts/work is going to be top notch and the car will run amazing. People need to learn patience, or at least better communication skills. Complaining here on a thread on the Internet isn't going to get your parts. Calling the shop and getting a hold of someone will though.....
If anyone has problems with our service, please give us a call or email. We are more than happy to rectify any situation that went bad. As stated above if something isn't correct we do our best to make sure the customer is satisfied in a timely matter.
We appreciate feedback good and bad.
360-896-3000
Michael@extremeturbosystems.com
Thanks!
Michael
We appreciate feedback good and bad.
360-896-3000
Michael@extremeturbosystems.com
Thanks!
Michael
If anyone has problems with our service, please give us a call or email. We are more than happy to rectify any situation that went bad. As stated above if something isn't correct we do our best to make sure the customer is satisfied in a timely matter.
We appreciate feedback good and bad.
360-896-3000
Michael@extremeturbosystems.com
Thanks!
Michael
We appreciate feedback good and bad.
360-896-3000
Michael@extremeturbosystems.com
Thanks!
Michael
I'll be dead honest here, people on this forum (myself included) are sick of the STM dick swingers.
STM is a good shop, that is why I will keep going to them for business( even with some hiccups time to time). Emery may be one of the top tuners of this car in the country, but he is not Jesus Christ ( and hopefully he doesn't profess to be hahhaa). Its a small shop and they are doing their best, we get it.
Guys who continually get defensive in these threads and try to discredit customers is really unnecessary. Honestly, it makes the shop look bad, and honestly if you wanted to help STM out you would stay out of it and let them deal with their customers.
STM is a good shop, that is why I will keep going to them for business( even with some hiccups time to time). Emery may be one of the top tuners of this car in the country, but he is not Jesus Christ ( and hopefully he doesn't profess to be hahhaa). Its a small shop and they are doing their best, we get it.
Guys who continually get defensive in these threads and try to discredit customers is really unnecessary. Honestly, it makes the shop look bad, and honestly if you wanted to help STM out you would stay out of it and let them deal with their customers.